COMPLAINTS HANDLING. 12.1. The RTO acknowledges and agrees that it will respond to and co-operate in good faith with any complaints handling mechanism or process established by the Department from time to time, for the purpose of resolving student complaints or other issues in relation to the RTO’s delivery of Training Services.
Appears in 6 contracts
Sources: Vet Funding Contract, Vet Funding Contract, Vet Funding Contract
COMPLAINTS HANDLING. 12.1. The RTO acknowledges and agrees that it will respond to and co-operate in good faith with any complaints handling mechanism or process established by the Department from time to time, for the purpose of resolving student complaints or other issues in relation to the RTO’s delivery of Training Services.
Appears in 1 contract
Sources: Vet Funding Contract