COMPLAINTS HANDLING AND RESOLUTION. 36.1 The Provider shall notify the Authority of any Complaint made by Other Contracting Bodies within two (2) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Provider's plans to resolve such Complaint.
Appears in 18 contracts
Samples: Framework Agreement, Framework Agreement, Protect β Framework Agreement
COMPLAINTS HANDLING AND RESOLUTION. 36.1 37.1 The Provider shall notify the Authority of any Complaint made by Other Contracting Bodies within two (2) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Provider's plans to resolve such Complaint.
Appears in 3 contracts
Samples: Framework Agreement, Framework Agreement, data.gov.uk
COMPLAINTS HANDLING AND RESOLUTION. 36.1 20.1 The Provider shall notify the Authority Council of any Complaint made by Other Contracting Bodies within two (2) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Provider's plans to resolve such Complaint.
Appears in 2 contracts
Samples: Draft Open Framework Agreement, Draft Open Framework Agreement
COMPLAINTS HANDLING AND RESOLUTION. 36.1 20.1 The Service Provider shall notify the Authority of any Complaint made by Other Contracting Bodies within two (2) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Service Provider's plans to resolve such Complaint.
Appears in 2 contracts
Samples: Service Provider, Service Provider
COMPLAINTS HANDLING AND RESOLUTION. 36.1 41.1 The Provider shall notify the Authority LPP of any Complaint made by Other Contracting Bodies Authorities within two (2) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Provider's plans to resolve such Complaint.
Appears in 2 contracts
Samples: Agreement, www.constructionline.co.uk
COMPLAINTS HANDLING AND RESOLUTION. 36.1 The 44.1The Service Provider shall notify the Authority of any Complaint complaints made by Other Contracting Bodies Bodies, which are not resolved by operation of the Service Provider's usual complaints handling procedure within two five (25) Working Days of becoming aware of that Complaint complaint and such notice shall contain full details of the Service Provider's plans to resolve such Complaintcomplaint.
Appears in 2 contracts
Samples: Framework Agreement, Framework Agreement
COMPLAINTS HANDLING AND RESOLUTION. 36.1 39.1 The Provider shall notify the Authority of any Complaint made by Other Contracting Bodies within two (2) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Provider's plans to resolve such Complaint.
Appears in 1 contract
Samples: www.whatdotheyknow.com
COMPLAINTS HANDLING AND RESOLUTION. 36.1 37.1 [The Provider shall notify the Authority of any Complaint made by Other Contracting Bodies within [two (2) )] Working Days of becoming aware of that Complaint and such notice shall contain full details of the Provider's plans to resolve such Complaint.
Appears in 1 contract
Samples: Bloomsbury Colleges
COMPLAINTS HANDLING AND RESOLUTION. 36.1 The Provider Potential Supplier shall notify the Authority of any Complaint made by Other Contracting Bodies within two (2) Working Days of becoming aware of that Complaint and such notice shall contain full details of the ProviderPotential Supplier's plans to resolve such Complaint.
Appears in 1 contract
Samples: Framework Agreement
COMPLAINTS HANDLING AND RESOLUTION. 36.1 38.1 The Provider shall notify the Authority of any Complaint made by Other Contracting Bodies within two (2) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Provider's plans to resolve such Complaint.
Appears in 1 contract
Samples: Framework Agreement
COMPLAINTS HANDLING AND RESOLUTION. 36.1 37.1. The Provider SERVICE PROVIDER shall notify the Authority AUTHORITY of any Complaint made by Other Contracting Bodies within two five (25) Working Days of becoming aware of that Complaint and such notice shall contain full details of the ProviderSERVICE PROVIDER's plans to resolve such Complaint.
Appears in 1 contract
Samples: Entire Agreement
COMPLAINTS HANDLING AND RESOLUTION. 36.1 35.1 The Provider shall notify the Authority of any Complaint made by Other Contracting Bodies within two (2) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Provider's plans to resolve such Complaint.
Appears in 1 contract
Samples: data.gov.uk
