Common use of COMPLAINTS HANDLING AND RESOLUTION Clause in Contracts

COMPLAINTS HANDLING AND RESOLUTION. 44.1 The Supplier shall notify the Authority of any Complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaint.

Appears in 50 contracts

Samples: Courier Services Framework Agreement, Framework Agreement, Framework Agreement

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COMPLAINTS HANDLING AND RESOLUTION. 44.1 43.1 The Supplier shall notify provide the Authority notice in writing of any Complaints complaint made by Other Contracting Bodies, which are is not resolved by operation of the Supplier's ’s usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaintcomplaint.

Appears in 17 contracts

Samples: Government Procurement Service, Government Procurement Service, Framework Agreement

COMPLAINTS HANDLING AND RESOLUTION. 44.1 The 44.1The Supplier shall notify the Authority of any Complaints complaint made by Other Contracting Bodies, which are is not resolved by operation of the Supplier's ’s usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaintcomplaint.

Appears in 13 contracts

Samples: Agreement, Lease Agreement, Lease Agreement

COMPLAINTS HANDLING AND RESOLUTION. 44.1 41.1 The Supplier shall notify the Authority of any Complaints made by Other the Contracting Bodies, which are not resolved by operation of the Supplier's ’s usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Supplier's ’s plans to resolve such Complaint.

Appears in 9 contracts

Samples: Services Framework Agreement, Framework Agreement, Framework Agreement

COMPLAINTS HANDLING AND RESOLUTION. 44.1 42.1 The Supplier shall notify the Authority of any Complaints complaint made by Other Contracting Bodies, which are is not resolved by operation of the Supplier's ’s usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaintcomplaint.

Appears in 9 contracts

Samples: And Services Framework Agreement, Goods and Services Framework Agreement, Goods and Services Framework Agreement

COMPLAINTS HANDLING AND RESOLUTION. 44.1 The 44.1The Supplier shall notify the Authority of any Complaints complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's ’s usual complaints Complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaint.

Appears in 7 contracts

Samples: Framework Agreement, Agreement, Framework Agreement

COMPLAINTS HANDLING AND RESOLUTION. 44.1 36.1 The Supplier shall notify the Authority of any Complaints Complaint made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure Bodies within five two (52) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaint.

Appears in 6 contracts

Samples: Framework Agreement, Framework Agreement, Framework Agreement

COMPLAINTS HANDLING AND RESOLUTION. 44.1 39.1 The Supplier shall notify the Authority of any Complaints made by Other the Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaint.

Appears in 4 contracts

Samples: Framework Agreement, Framework Agreement, Services Framework Agreement

COMPLAINTS HANDLING AND RESOLUTION. 44.1 39.1 The Supplier shall notify the Authority of any Complaints made by Other the Contracting Bodies, which are Bodies that have not been resolved by operation of within five (5) Working Days. The Supplier shall resolve all complaints in line with the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaintprocedure.

Appears in 2 contracts

Samples: Insurance Services Framework Agreement, Insurance Services Framework Agreement

COMPLAINTS HANDLING AND RESOLUTION. 44.1 43.1 The Supplier shall notify the Authority of any Complaints complaint made by Other Contracting Bodies, which are is not resolved by operation of the Supplier's ’s usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaintcomplaint.

Appears in 2 contracts

Samples: Goods and Services Framework Agreement, Goods and Services Framework Agreement

COMPLAINTS HANDLING AND RESOLUTION. 44.1 The 43.1The Supplier shall notify the Authority of any Complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaint.

Appears in 2 contracts

Samples: Framework Agreement, Framework Agreement

COMPLAINTS HANDLING AND RESOLUTION. 44.1 41.1 The Supplier shall notify the Authority of any Complaints made by Other the Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaint.

Appears in 2 contracts

Samples: Framework Agreement, Framework Agreement

COMPLAINTS HANDLING AND RESOLUTION. 44.1 45.1 The Supplier shall notify the Authority of any Complaints made by Other the Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaint.

Appears in 1 contract

Samples: data.gov.uk

COMPLAINTS HANDLING AND RESOLUTION. 44.1 43.1 The Supplier shall notify the Authority of any Complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's ’s usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaint.

Appears in 1 contract

Samples: Agreement

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COMPLAINTS HANDLING AND RESOLUTION. 44.1 20.1 The Supplier shall notify the Authority of any Complaints Complaint made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure Bodies within five (5) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaint.

Appears in 1 contract

Samples: www.torbay.gov.uk

COMPLAINTS HANDLING AND RESOLUTION. 44.1 The 44.1The Supplier shall notify the Authority of any Complaints complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaintcomplaint.

Appears in 1 contract

Samples: data.gov.uk

COMPLAINTS HANDLING AND RESOLUTION. 44.1 The 43.1The Supplier shall notify provide the Authority notice in writing of any Complaints complaint made by Other Contracting Bodies, which are is not resolved by operation of the Supplier's ’s usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaintcomplaint.

Appears in 1 contract

Samples: Government Procurement Service

COMPLAINTS HANDLING AND RESOLUTION. 44.1 42.1 The Supplier shall notify the Authority of any Complaints Complaint made by Other Contracting Bodies, which are is not resolved by operation of the Supplier's ’s usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaint.

Appears in 1 contract

Samples: data.gov.uk

COMPLAINTS HANDLING AND RESOLUTION. 44.1 21.1 The Supplier shall notify the Authority of any Complaints Complaint made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure Customers within five (5) two Working Days of becoming aware of that Complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaint.

Appears in 1 contract

Samples: Framework Agreement

COMPLAINTS HANDLING AND RESOLUTION. 44.1 The 40.1The Supplier shall notify the Authority of any Complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's ’s usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaint.

Appears in 1 contract

Samples: data.gov.uk

COMPLAINTS HANDLING AND RESOLUTION. 44.1 The 44.1The Supplier shall notify the Authority of any Complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaint.

Appears in 1 contract

Samples: Services Framework Agreement

COMPLAINTS HANDLING AND RESOLUTION. 44.1 The Supplier shall notify the Authority of any Complaints complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's ’s usual complaints Complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaint.

Appears in 1 contract

Samples: Framework Agreement

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