Complaints – General Sample Clauses

Complaints – General. 1. It is agreed that citizens will be encouraged to bring forward legitimate complaints regarding misconduct by departmental employees and that such will be received courteously and handled efficiently by all concerned. In addition, both the Labor Council and the City agree that all personnel will assist and cooperate in the processing of citizen complaints consistent with established procedures.
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Complaints – General. If the Customer has a complaint about the Security Services or the Equipment (except for billing and payment disputes), the Customer may contact Chubb by calling 0000 000 000 and Chubb will endeavour to resolve the complaint within five (5) working days. If the Customer is not satisfied with the resolution, or if Xxxxx has not resolved the Customer’s complaint within that time, the Customer may escalate the complaint by calling 0000 000 000 and requesting to speak with a supervisor.
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Complaints – General. If the Customer has a complaint about the Service or Equipment (except for billing and payment disputes), the Customer may contact VitalCall by calling 0000 000 000 and VitalCall will endeavour to resolve the complaint within five (5) working days. If the Customer is not satisfied with the resolution, or if VitalCall has not resolved the Customer’s complaint within that time, the Customer may escalate the complaint by calling 0000 000 000 and requesting to speak with a supervisor. 16 FORCE MAJEURE Neither party will be in breach of this Agreement or be liable to the other party if it fails to perform or delays in the performance of an obligation as a result of an event beyond its reasonable control, including but not limited to electrical shortages, telecommunication outages, power failure, computer failure, strikes, industrial disputes, earthquake, volcanic eruption, fire (including bushfire), flood, tidal wave, lightning strike, storm, cyclone, hurricane, act of God, war (including civil war), insurrection, vandalism, sabotage, invasion, riot, national emergency, piracy, hijack, acts of terrorism, embargoes, blockades or restraints, extreme weather or traffic conditions, temporary closure of roads, legislation, regulation, order or other act of any government or governmental agency.
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Complaints – General. (a) If you have any complaints in connection with the Service (including complaints about your invoice), you should contact us first to resolve the complaint via the contact details available on our website.
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Complaints – General. (a) If you have a concern or complaint about the Account, you may contact a Servus representative using our contact information provided in Section 13 of this Agreement.
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Related to Complaints – General

  • COMPLAINTS HANDLING 44.1 Either Party shall notify the other Party of any Complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's plans to resolve such Complaint.

  • Grievances and Complaints 5.1 It is the mutual desire of the parties hereto that grievances and complaints relative to this Agreement or working conditions generally shall be adjusted as quickly as possible.

  • Complaints Procedure 18.1 If the Client has any cause for complaint in relation to the services provided by the Company, he should file a complaint as per the Company’s Complaint Handling policy which is available on the Company’s website.

  • Complaints If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.

  • Grievance on Layoffs and Recalls Grievances concerning layoffs and recalls shall be initiated at Step 2 of the grievance procedure.

  • Complaints by Bidders and Handling of Complaints (ix) The Recipient shall implement an effective and independent protest mechanism allowing bidders to protest and to have their protests handled in a timely manner. Fraud and Corruption

  • Complaints Process The School shall establish and adhere to a process for resolving public complaints which shall include an opportunity for complainants to be heard. The final administrative appeal shall be heard by the School's Governing Board, except where the complaint pertains to a possible violation of any law or term under this Contract. The complaints process shall be readily accessible from the School’s website, as described in Section 11.4.1.

  • GRIEVANCE PROCEDURE - GENERAL 15.01 It is the desire of the parties to this Agreement that complaints or grievances be settled as promptly as possible. This Article is to provide for the prompt handling of such matters as alleged misinterpretation or violation of the Agreement, or other causes for complaint but excluding appeals from disciplinary action and discharge which are provided for in Article 16.

  • COMPLAINTS AND GRIEVANCES 22.01 It is the mutual desire of the parties to this Agreement that reasonable and legitimate complaints and grievances of employees shall be dealt with as quickly as possible.

  • Review by the Bank of Procurement Decisions The Procurement Plan shall set forth those contracts which shall be subject to the Bank’s Prior Review. All other contracts shall be subject to Post Review by the Bank.

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