Common use of Complaints and Disputes Clause in Contracts

Complaints and Disputes. 1. All disputes are subject to the provisions of the Code relating to disputes. 2. Where a dispute arises out of or in connection with performance of this Agreement both parties, acting in good faith, will use all reasonable endeavours to bring the issue to the attention of the other party in a timely fashion and in any instance not more than 30 days after the event occurs which leads to the dispute. 3. Notification will include: (a) nature of the complaint (b) that the aggrieved party wishes to resolve the dispute in accordance with this Agreement (c) desired resolution. 4. The party receiving the complaint will in writing notify the other party that they have received the complaint within five days and articulate steps intended to resolve the dispute. 5. Any complaints arising under this Agreement must, in the case of the Processor, in the first instance be referred to the Processor’s Internal Complaints Handling Officer for resolution under the Processor’s complaint handling procedure set out in Annexure 2, in accordance with section 43(1) of the Code. 6. Where a notification of a dispute is made to the other party to this Agreement both parties will act, in good faith, to resolve the dispute. 7. If after attempting to resolve the dispute, and in any instance not before the elapse of 60 days after notification, the parties are not reconciled, both parties agree to subordinate themselves to a mediation process as articulated in the Code, in accordance with section 43(3) of the Code. 8. 🞏 (tick if it applies) Any disputes arising under or in any way resulting from this Agreement which cannot be resolved in mediation under clause 17(7) shall be referred to arbitration conducted in accordance with section 46 of the Code. 9. The costs of a mediation and/or arbitration will be borne by each party equally, unless otherwise agreed. If a party seeks legal representation in the mediation/arbitration process, such legal costs will be borne by that party. 10. Nothing in this dispute resolution procedure will prevent a party seeking an injunction. 18. Contact details for notices, disputes, variations and rejections The details of the primary contact people for the Processor and Xxxxxx are:

Complaints and Disputes. 1. All disputes are subject to the provisions of the Code relating to disputes. 2. Where a dispute arises out of or in connection with performance of this Agreement both parties, acting in good faith, will use all reasonable endeavours to bring the issue to the attention of the other party in a timely fashion and in any instance not more than 30 days after the event occurs which leads to the dispute. 3. Notification will include: (a) nature of the complaint (b) that the aggrieved party wishes to resolve the dispute in accordance with this Agreement (c) desired resolution. 4. The party receiving the complaint will in writing notify the other party that they have received the complaint within five days and articulate steps intended to resolve the dispute. 5. Any complaints arising under this Agreement must, in the case of the Processor, in the first instance be referred to the Processor’s Internal Complaints Handling Officer for resolution under the Processor’s complaint handling procedure set out in Annexure 2, in accordance with section 43(1) of the Code. 6. Where a notification of a dispute is made to the other party to this Agreement both parties will act, in good faith, to resolve the dispute. 7. If after attempting to resolve the dispute, and in any instance not before the elapse of 60 days after notification, the parties are not reconciled, both parties agree to subordinate themselves to a mediation process as articulated in the Code, in accordance with section 43(3) of the Code. 8. 🞏 (tick(tick if it applies) Any disputes arising under or in any way resulting from this Agreement which cannot be resolved in mediation under clause 17(clause17(77) shall be referred to arbitration conducted in accordance with section 46 of the Code. 9. The costs of a mediation and/or arbitration will be borne by each party equally, unless otherwise agreed. If a party seeks legal representation in the mediation/arbitration process, such legal costs will be borne by that party. 10. Nothing in this dispute resolution procedure will prevent a party seeking an injunction. 18. Contact details for notices, disputes, variations and rejections The details of the primary contact people for the Processor and Xxxxxx are: Xxxxxx’x contact name: Telephone: Mobile: Facsimile: Email: Processor & Internal Complaints Handling Contact name: Xxxx Xxxxxxxxx Phone: (00) 0000 0000 Mobile: Facsimile: (00) 0000 0000 Email: xxxxx@xxxxxxxxxx.xxx.xx This individual may be contacted, by telephone, mobile, text, facsimile, email, or any other mode of communication contemplated this clause, in the event of a contract notice, variation, dispute or rejection of milk by the Processor or Farmer.:

Complaints and Disputes. 1. All disputes are subject to the provisions of the Code relating to disputes. 2. Where a dispute arises out of or in connection with performance of this Agreement both parties, acting in good faith, will use all reasonable endeavours to bring the issue to the attention of the other party in a timely fashion and in any instance not more than 30 days after the event occurs which leads to the dispute. 3. Notification will include: (a) nature of the complaint (b) that the aggrieved party wishes to resolve the dispute in accordance with this Agreement (c) desired resolution. 4. The party receiving the complaint will in writing notify the other party that they have received the complaint within five days and articulate steps intended to resolve the dispute. 5. Any complaints arising under this Agreement must, in the case of the Processor, in the first instance be referred to the Processor’s Internal Complaints Handling Officer for resolution under the Processor’s complaint handling procedure set out in Annexure 2, in accordance with section 43(1) of the Code. 6. Where a notification of a dispute is made to the other party to this Agreement both parties will act, in good faith, to resolve the dispute. 7. If after attempting to resolve the dispute, and in any instance not before the elapse of 60 days after notification, the parties are not reconciled, both parties agree to subordinate themselves to a mediation process as articulated in the Code, in accordance with section 43(3) of the Code. 8. 🞏 (tick if it applies) Any disputes arising under or in any way resulting from this Agreement which cannot be resolved in mediation under clause 17(7) shall be referred to arbitration conducted in accordance with section 46 of the Code. 9. The costs of a mediation and/or arbitration will be borne by each party equally, unless otherwise agreed. If a party seeks legal representation in the mediation/arbitration process, such legal costs will be borne by that party. 10. Nothing in this dispute resolution procedure will prevent a party seeking an injunction. 18. Contact details for notices, disputes, variations and rejections The details of the primary contact people for the Processor and Xxxxxx are:

Complaints and Disputes. 1. All disputes are subject to the provisions of the Code relating to disputes. 2. Where a dispute arises out of or in connection with performance of this Agreement both parties, acting in good faith, will use all reasonable endeavours to bring the issue to the attention of the other party in a timely fashion and in any instance not more than 30 days after the event occurs which leads to the dispute. 3. Notification will include: (a) nature of the complaint (b) that the aggrieved party wishes to resolve the dispute in accordance with this Agreement (c) desired resolution. 4. The party receiving the complaint will in writing notify the other party that they have received the complaint within five days and articulate steps intended to resolve the dispute. 5. Any complaints arising under this Agreement must, in the case of the ProcessorMaleny Dairies, in the first instance be referred to the Processor’s Maleny Dairies Internal Complaints Handling Officer for resolution under the Processor’s Maleny Dairies’ complaint handling procedure set out in Annexure 2, in accordance with section 43(1) of the Code. 6. Where a notification of a dispute is made to the other party to this Agreement both parties will act, in good faith, to resolve the dispute. 7. If after attempting to resolve the dispute, and in any instance not before the elapse of 60 days after notification, the parties are not reconciled, both parties agree to subordinate themselves to a mediation process as articulated in the Code, in accordance with section 43(3) of the Code. 8. 🞏 (tick if it applies) Any disputes arising under or in any way resulting from this Agreement which cannot be resolved in mediation under clause 17(7) shall be referred to arbitration conducted in accordance with section 46 of the Codarbitratione. 9. The costs of a mediation and/or arbitration will be borne by each party equally, unless otherwise agreed. If a party seeks legal representation in the mediation/arbitration process, such legal costs will be borne by that party. 10. Nothing in this dispute resolution procedure will prevent a party seeking an injunction. 18. Contact details for notices, disputes, variations and rejections The details of the primary contact people for the Processor and Xxxxxx are.:

Complaints and Disputes. 1. All disputes are subject to the provisions of the Code relating to disputes. 2. Where a dispute arises out of or in connection with performance of this Agreement both parties, acting in good faith, will use all reasonable endeavours to bring the issue to the attention of the other party in a timely fashion and in any instance not more than 30 days after the event occurs which leads to the dispute. 3. Notification will include: (a) nature of the complaint (b) that the aggrieved party wishes to resolve the dispute in accordance with this Agreement (c) desired resolution. 4. The party receiving the complaint will in writing notify the other party that they have received the complaint within five days and articulate steps intended to resolve the dispute. 5. Any complaints arising under this Agreement must, in the case of the Processor, in the first instance be referred to the Processor’s Internal Complaints Handling Officer for resolution under the Processor’s complaint handling procedure set out in Annexure 2, in accordance with section 43(1) of the Code. 6. Where a notification of a dispute is made to the other party to this Agreement both parties will act, in good faith, to resolve the dispute. 7. If after attempting to resolve the dispute, and in any instance not before the elapse of 60 days after notification, the parties are not reconciled, both parties agree to subordinate themselves to a mediation process as articulated in the Code, in accordance with section 43(3) of the Code. 8. 🞏 (tick if it applies) Any disputes arising under or in any way resulting from this Agreement which cannot be resolved in mediation under clause 17(7) shall be referred to arbitration conducted in accordance with section 46 of the Code. 9. The costs of a mediation and/or arbitration will be borne by each party equally, unless otherwise agreed. If a party seeks legal representation in the mediation/arbitration process, such legal costs will be borne by that party. 10. Nothing in this dispute resolution procedure will prevent a party seeking an injunction. 18. Contact details for notices, disputes, variations and rejections The details of the primary contact people for the Processor and Xxxxxx ar: Xxxxxx’x contact name: Telephone: Mobile: Processor’s contact name: Phone: Mobilee:

Complaints and Disputes. 1. All disputes are subject to the provisions of the Code relating to disputes. 2. Where a dispute arises out of or in connection with performance of this Agreement both parties, acting in good faith, will use all reasonable endeavours to bring the issue to the attention of the other party in a timely fashion and in any instance not more than 30 days after the event occurs which leads to the dispute. 3. Notification will include: (a) nature of the complaint (b) that the aggrieved party wishes to resolve the dispute in accordance with this Agreement (c) desired resolution. 4. The party receiving the complaint will in writing notify the other party that they have received the complaint within five days and articulate steps intended to resolve the dispute. 5. Any complaints arising under this Agreement must, in the case of the Processor, in the first instance be referred to the Processor’s Internal Complaints Handling Officer for resolution under the Processor’s complaint handling procedure set out in Annexure 2, in accordance with section 43(1) of the Code. 6. Where a notification of a dispute is made to the other party to this Agreement both parties will act, in good faith, to resolve the dispute. 7. If after attempting to resolve the dispute, and in any instance not before the elapse of 60 days after notification, the parties are not reconciled, both parties agree to subordinate themselves to a mediation process as articulated in the Code, in accordance with section 43(3) of the Code. 8. 🞏🞏 (tick if it applies) Any disputes arising under or in any way resulting from this Agreement which cannot be resolved in mediation under clause 17(clause17(77) shall be referred to arbitration conducted in accordance with section 46 of the Code. 9. The costs of a mediation and/or arbitration will be borne by each party equally, unless otherwise agreed. If a party seeks legal representation in the mediation/arbitration process, such legal costs will be borne by that party. 10. Nothing in this dispute resolution procedure will prevent a party seeking an injunction. 18. Contact details for notices, disputes, variations and rejections The details of the primary contact people for the Processor and Xxxxxx are: Xxxxxx’x contact name: Telephone: Mobile: Facsimile: Email: Processor & Internal Complaints Handling Contact name: Xxxx Xxxxxxxxx Phone: (00) 0000 0000 Mobile: Facsimile: (00) 0000 0000 Email: xxxxx@xxxxxxxxxx.xxx.xx This individual may be contacted, by telephone, mobile, text, facsimile, email, or any other mode of communication contemplated this clause, in the event of a contract notice, variation, dispute or rejection of milk by the Processor or Farmer.:

Complaints and Disputes. 1. All disputes are subject to the provisions of the Code relating to disputes. 2. Where a dispute arises out of or in connection with performance of this Agreement both parties, acting in good faith, will use all reasonable endeavours to bring the issue to the attention of the other party in a timely fashion and in any instance not more than 30 days after the event occurs which leads to the dispute. 3. Notification will include: (a) nature of the complaint (b) that the aggrieved party wishes to resolve the dispute in accordance with this Agreement (c) desired resolution. 4. The party receiving the complaint will in writing notify the other party that they have received the complaint within five days and articulate steps intended to resolve the dispute. 5. Any complaints arising under this Agreement must, in the case of the Processor, in the first instance be referred to the Processor’s Internal Complaints Handling Officer for resolution under the Processor’s complaint handling procedure set out in Annexure 2, in accordance with section 43(1) of the Code. 6. Where a notification of a dispute is made to the other party to this Agreement both parties will act, in good faith, to resolve the dispute. 7. If after attempting to resolve the dispute, and in any instance not before the elapse of 60 days after notification, the parties are not reconciled, both parties agree to subordinate themselves to a mediation process as articulated in the Code, in accordance with section 43(3) of the Code. 8. 🞏 (tick if it applies) Any disputes arising under or in any way resulting from this Agreement which cannot be resolved in mediation under clause 17(15(77) shall be referred to arbitration conducted in accordance with section 46 of the Codconductede. 9. The costs of a mediation and/or arbitration will be borne by each party equally, unless otherwise agreed. If a party seeks legal representation in the mediation/arbitration process, such legal costs will be borne by that party. 10. Nothing in this dispute resolution procedure will prevent a party seeking an injunction. 18. Contact details for notices, disputes, variations and rejections The details of the primary contact people for the Processor and Xxxxxx are.:

Complaints and Disputes. 1. All disputes are subject to the provisions of the Code relating to disputes. 2. Where a dispute arises out of or in connection with performance of this Agreement both parties, acting in good faith, will use all reasonable endeavours to bring the issue to the attention of the other party in a timely fashion and in any instance not more than 30 days after the event occurs which leads to the dispute. 3. Notification will include: (a) nature of the complaint (b) that the aggrieved party wishes to resolve the dispute in accordance with this Agreement (c) desired resolution. 4. The party receiving the complaint will in writing notify the other party that they have received the complaint within five days and articulate steps intended to resolve the dispute. 5. Any complaints arising under this Agreement must, in the case of the Processor, in the first instance be referred to the Processor’s Internal Complaints Handling Officer for resolution under the Processor’s complaint handling procedure set out in Annexure 2, in accordance with section 43(1) of the Code. 6. Where a notification of a dispute is made to the other party to this Agreement both parties will act, in good faith, to resolve the dispute. 7. If after attempting to resolve the dispute, and in any instance not before the elapse of 60 days after notification, the parties are not reconciled, both parties agree to subordinate themselves to a mediation process as articulated in the Code, in accordance with section 43(3) of the Code. 8. 🞏 (tick(tick if it applies) Any disputes arising under or in any way resulting from this Agreement which cannot be resolved in mediation under clause 17(clause17(77) shall be referred to arbitration conducted in accordance with section 46 of the Code. 9. The costs of a mediation and/or arbitration will be borne by each party equally, unless otherwise agreed. If a party seeks legal representation in the mediation/arbitration process, such legal costs will be borne by that party. 10. Nothing in this dispute resolution procedure will prevent a party seeking an injunction. 18. Contact details for notices, disputes, variations and rejections The details of the primary contact people for the Processor and Xxxxxx are: Xxxxxx’x contact name: Telephone: Mobile: Facsimile: Email: Processor & Internal Complaints Handling Contact name: Xxxx Xxxxxxxxx Phone: (00) 0000 0000 Mobile: Facsimile: (00) 0000 0000 Email: xxxxx@xxxxxxxxxx.xxx.xx This individual may be contacted, by telephone, mobile, text, facsimile, email, or any other mode of communication contemplated this clause, in the event of a contract notice, variation, dispute or rejection of milk by the Processor or Xxxxxx.:

Complaints and Disputes. 1. All disputes are subject to the provisions of the Code relating to disputes. 2. Where a dispute arises out of or in connection with performance of this Agreement both parties, acting in good faith, will use all reasonable endeavours to bring the issue to the attention of the other party in a timely fashion and in any instance not more than 30 days after the event occurs which leads to the dispute. 3. Notification will include: (a) nature of the complaint (b) that the aggrieved party wishes to resolve the dispute in accordance with this Agreement (c) desired resolution. 4. The party receiving the complaint will in writing notify the other party that they have received the complaint within five days and articulate steps intended to resolve the dispute. 5. Any complaints arising under this Agreement must, in the case of the Processor, in the first instance be referred to the Processor’s Internal Complaints Handling Officer for resolution under the Processor’s complaint handling procedure set out in Annexure 2, in accordance with section 43(1) of the Code. 6. Where a notification of a dispute is made to the other party to this Agreement both parties will act, in good faith, to resolve the dispute. 7. If after attempting to resolve the dispute, and in any instance not before the elapse of 60 days after notification, the parties are not reconciled, both parties agree to subordinate themselves to a mediation process as articulated in the Code, in accordance with section 43(3) of the Code. 8. 🞏 (tick if it applies) Any disputes arising under or in any way resulting from this Agreement which cannot be resolved in mediation under clause 17(7) shall be referred to arbitration conducted in accordance with section 46 of the Code. 9. The costs of a mediation and/or arbitration will be borne by each party equally, unless otherwise agreed. If a party seeks legal representation in the mediation/arbitration process, such legal costs will be borne by that party. 10. Nothing in this dispute resolution procedure will prevent a party seeking an injunction. 18. Contact details for notices, disputes, variations and rejections The details of the primary contact people for the Processor and Xxxxxx are: Xxxxxx’x contact name: Telephone: Mobile: Facsimile: Email: Processor’s contact name: Phone: Mobile: Facsimile: Email: For Processor’s Internal Complaints Handling Officer name: Telephone: Mobile: Facsimile: Email: These individuals may be contacted, by telephone, mobile, text, facsimile, email, or any other mode of communication contemplated this clause, in the event of a contract notice, variation, dispute or rejection of milk by the Processor or Farmer.:

Complaints and Disputes. 1. All disputes are subject to the provisions of the Code relating to disputes. 2. Where a dispute arises out of or in connection with performance of this Agreement both parties, acting in good faith, will use all reasonable endeavours to bring the issue to the attention of the other party in a timely fashion and in any instance not more than 30 days after the event occurs which leads to the dispute. 3. Notification will include: (a) nature of the complaint (b) that the aggrieved party wishes to resolve the dispute in accordance with this Agreement (c) desired resolution. 4. The party receiving the complaint will in writing notify the other party that they have received the complaint within five days and articulate steps intended to resolve the dispute. 5. Any complaints arising under this Agreement must, in the case of the Processor, in the first instance be referred to the Processor’s Internal Complaints Handling Officer for resolution under the Processor’s complaint handling procedure set out in Annexure 2, in accordance with section 43(1) of the Code. 6. Where a notification of a dispute is made to the other party to this Agreement both parties will act, in good faith, to resolve the dispute. 7. If after attempting to resolve the dispute, and in any instance not before the elapse of 60 days after notification, the parties are not reconciled, both parties agree to subordinate themselves to a mediation process as articulated in the Code, in accordance with section 43(3) of the Code. 8. 🞏 (tick if it applies) Any disputes arising under or in any way resulting from this Agreement which cannot be resolved in mediation under clause 17(15(77) shall be referred to arbitration conducted in accordance with section 46 of the Codconductede. 9. The costs of a mediation and/or arbitration will be borne by each party equally, unless otherwise agreed. If a party seeks legal representation in the mediation/arbitration process, such legal costs will be borne by that party. 10. Nothing in this dispute resolution procedure will prevent a party seeking an injunction. 18. Contact details for notices, disputes, variations and rejections The details of the primary contact people for the Processor and Xxxxxx are.:

Complaints and Disputes. 1. All disputes are subject to the provisions of the Code relating to disputes. 2. Where a dispute arises out of or in connection with performance of this Agreement both parties, acting in good faith, will use all reasonable endeavours to bring the issue to the attention of the other party in a timely fashion and in any instance not more than 30 days after the event occurs which leads to the dispute. 3. Notification will include: (a) nature of the complaint (b) that the aggrieved party wishes to resolve the dispute in accordance with this Agreement (c) desired resolution. 4. The party receiving the complaint will in writing notify the other party that they have received the complaint within five days and articulate steps intended to resolve the dispute. 5. Any complaints arising under this Agreement must, in the case of the Processor, in the first instance be referred to the Processor’s Internal Complaints Handling Officer for resolution under the Processor’s complaint handling procedure set out in Annexure 2, in accordance with section 43(1) of the Code. 6. Where a notification of a dispute is made to the other party to this Agreement both parties will act, in good faith, to resolve the dispute. 7. If after attempting to resolve the dispute, and in any instance not before the elapse of 60 days after notification, the parties are not reconciled, both parties agree to subordinate themselves to a mediation process as articulated in the Code, in accordance with section 43(3) of the Code. 8. 🞏 * (tick if it applies) Any disputes arising under or in any way resulting from this Agreement which cannot be resolved in mediation under clause 17(7) shall be referred to arbitration conducted in accordance with section 46 of the Code. 9. The costs of a mediation and/or arbitration will be borne by each party equally, unless otherwise agreed. If a party seeks legal representation in the mediation/arbitration process, such legal costs will be borne by that party. 10. Nothing in this dispute resolution procedure will prevent a party seeking an injunction. 18. Contact details for notices, disputes, variations and rejections The details of the primary contact people for the Processor and Xxxxxx are: Xxxxxx’x contact name: Telephone: Mobile: Email: Processor’s contact name: Mountain Milk Co-operative Mobile: 0000000000 Email: xxxxx@xxxxxxxxxxxxxxxx.xxx.xx For Processor’s Internal Complaints Handling Officer name: Xxxxxx Bridge Mobile: 0000000000 Email: xxxxxx@xxxxxxxxxxxxxxxx.xxx.xx These individuals may be contacted, by mobile, text, email, or any other mode of communication contemplated this clause, in the event of a contract notice, variation, dispute or rejection of milk by the Processor or Farmer.:

Complaints and Disputes. 1. All disputes are subject to the provisions of the Code relating to disputes. 2. Where a dispute arises out of or in connection with performance of this Agreement both parties, acting in good faith, will use all reasonable endeavours to bring the issue to the attention of the other party in a timely fashion and in any instance not more than 30 days after the event occurs which leads to the dispute. 3. Notification will include: (a) nature of the complaint (b) that the aggrieved party wishes to resolve the dispute in accordance with this Agreement (c) desired resolution. 4. The party receiving the complaint will in writing notify the other party that they have received the complaint within five days and articulate steps intended to resolve the dispute. 5. Any complaints arising under this Agreement must, in the case of the Processor, in the first instance be referred to the Processor’s Internal Complaints Handling Officer for resolution under the Processor’s complaint handling procedure set out in Annexure 2, in accordance with section 43(1) of the Code. 6. Where a notification of a dispute is made to the other party to this Agreement both parties will act, in good faith, to resolve the dispute. 7. If after attempting to resolve the dispute, and in any instance not before the elapse of 60 days after notification, the parties are not reconciled, both parties agree to subordinate themselves to a mediation process as articulated in the Code, in accordance with section 43(3) of the Code. 8. 🞏 * (tick if it applies) Any disputes arising under or in any way resulting from this Agreement which cannot be resolved in mediation under clause 17(7) shall be referred to arbitration conducted in accordance with section 46 of the Code. 9. The costs of a mediation and/or arbitration will be borne by each party equally, unless otherwise agreed. If a party seeks legal representation in the mediation/arbitration process, such legal costs will be borne by that party. 10. Nothing in this dispute resolution procedure will prevent a party seeking an injunction. 18. Contact details for notices, disputes, variations and rejections The details of the primary contact people for the Processor and Xxxxxx are: Xxxxxx’x contact name: Telephone: Mobile: Email: Processor’s contact name: Mountain Milk Co-operative Mobile: 0000000000 Email: xxxxx@xxxxxxxxxxxxxxxx.xxx.xx For Processor’s Internal Complaints Handling Officer name: Xxxxxx Bridge Mobile: 0000000000 Email: xxxxxx@xxxxxxxxxxxxxxxx.xxx.xx These individuals may be contacted, by mobile, text, email, or any other mode of communication contemplated this clause, in the event of a contract notice, variation, dispute or rejection of milk by the Processor or Farmer.:

Complaints and Disputes. 1. All disputes are subject to the provisions of the Code relating to disputes. 2. Where a dispute arises out of or in connection with performance of this Agreement both parties, acting in good faith, will use all reasonable endeavours to bring the issue to the attention of the other party in a timely fashion and in any instance not more than 30 days after the event occurs which leads to the dispute. 3. Notification will include: (a) nature of the complaint (b) that the aggrieved party wishes to resolve the dispute in accordance with this Agreement (c) desired resolution. 4. The party receiving the complaint will in writing notify the other party that they have received the complaint within five days and articulate steps intended to resolve the dispute. 5. Any complaints arising under this Agreement must, in the case of the Processor, in the first instance be referred to the Processor’s Internal Complaints Handling Officer for resolution under the Processor’s complaint handling procedure set out in Annexure 2, in accordance with section 43(1) of the Code. 6. Where a notification of a dispute is made to the other party to this Agreement both parties will act, in good faith, to resolve the dispute. 7. If after attempting to resolve the dispute, and in any instance not before the elapse of 60 days after notification, the parties are not reconciled, both parties agree to subordinate themselves to a mediation process as articulated in the Code, in accordance with section 43(3) of the Code. 8. 🞏 (tick if it applies) Any disputes arising under or in any way resulting from this Agreement which cannot be resolved in mediation under clause 17(7) shall be referred to arbitration conducted in accordance with section 46 of the Code. 9. The costs of a mediation and/or arbitration will be borne by each party equally, unless otherwise agreed. If a party seeks legal representation in the mediation/arbitration process, such legal costs will be borne by that party. 10. Nothing in this dispute resolution procedure will prevent a party seeking an injunction. 18. Contact details for notices, disputes, variations and rejections The details of the primary contact people for the Processor and Xxxxxx are: Xxxxxx’x contact name: Telephone: Mobile: Facsimile: Email: Processor’s contact name: Phone: Mobile: Facsimile: Email: For Processor’s Internal Complaints Handling Officer name: Telephone: Mobile: Facsimile: Email: These individuals may be contacted, by telephone, mobile, text, facsimile, email, or any other mode of communication contemplated this clause, in the event of a contract notice, variation, dispute or rejection of milk by the Processor or Xxxxxx.: