Complaints and Disputes. 28.1. If the Client wishes to report a complaint, he must send an email to the Company with the completed “Complaints Form” found on the Website. The Company will try to resolve it without undue delay and according to the Company’s Complaints Procedure for Clients.
Complaints and Disputes. 38.1. If the Client wishes to report a complaint, he should follow the Company’s procedures, which can be found by contacting our support team.
Complaints and Disputes. 7.1. The procedure for handling complaints and disputes is described in the Regulations.
Complaints and Disputes. In the event of a dispute that cannot be resolved between you and us, this Licence Agreement provides for disputes to be resolved by the following means:
Complaints and Disputes. 40.1. If the Client wishes to report a complaint, he should follow the Company’s procedures, which can be found at xxxx://xxx.x0xxxxxxx.xxx
Complaints and Disputes. Any complaint that a member has failed to fulfil its obligations under this Agreement and any dispute concerning the interpretation or application of this Agreement shall be referred to the Council for decision. Decisions of the Council on these matters shall be final and binding.
Complaints and Disputes. 1. All disputes are subject to the provisions of the Code relating to disputes. 2. Where a dispute arises out of or in connection with performance of this Agreement both parties, acting in good faith, will use all reasonable endeavours to bring the issue to the attention of the other party in a timely fashion and in any instance not more than 30 days after the event occurs which leads to the dispute. 3. Notification will include: (a) nature of the complaint (b) that the aggrieved party wishes to resolve the dispute in accordance with this Agreement (c) desired resolution. 4. The party receiving the complaint will in writing notify the other party that they have received the complaint within five days and articulate steps intended to resolve the dispute. 5. Any complaints arising under this Agreement must, in the case of the Processor, in the first instance be referred to the Processor’s Internal Complaints Handling Officer for resolution under the Processor’s complaint handling procedure set out in Annexure 2, in accordance with section 43(1) of the Code. 6. Where a notification of a dispute is made to the other party to this Agreement both parties will act, in good faith, to resolve the dispute. 7. If after attempting to resolve the dispute, and in any instance not before the elapse of 60 days after notification, the parties are not reconciled, both parties agree to subordinate themselves to a mediation process as articulated in the Code, in accordance with section 43(3) of the Code. 8. (tick if it applies) Any disputes arising under or in any way resulting from this Agreement which cannot be resolved in mediation under clause17(7) shall be referred to arbitration conducted in accordance with section 46 of the Code. 9. The costs of a mediation and/or arbitration will be borne by each party equally, unless otherwise agreed. If a party seeks legal representation in the mediation/arbitration process, such legal costs will be borne by that party. 10. Nothing in this dispute resolution procedure will prevent a party seeking an injunction. 18. Contact details for notices, disputes, variations and rejections The details of the primary contact people for the Processor and Xxxxxx are: Xxxxxx’x contact name: Telephone: Mobile: Facsimile: Email: Processor & Internal Complaints Handling Contact name: Xxxx Xxxxxxxxx Phone: (00) 0000 0000 Mobile: Facsimile: (00) 0000 0000 Email: xxxxx@xxxxxxxxxx.xxx.xx This individual may be contacted, by telephone, mobile, text, facs...
Complaints and Disputes. 25.1 In case the Customer has raised a question or a problem with the account executive or another employee of the Company without receiving a satisfactory answer, the Customer is entitled to file a written complaint with the Compliance Department in the Company the Compliance Department hereafter investigates and answers the complaint.
Complaints and Disputes. 1. All disputes are subject to the provisions of the Code relating to disputes. 2. Where a dispute arises out of or in connection with performance of this Agreement both parties, acting in good faith, will use all reasonable endeavours to bring the issue to the attention of the other party in a timely fashion and in any instance not more than 30 days after the event occurs which leads to the dispute. 3. Notification will include: (a) nature of the complaint (b) that the aggrieved party wishes to resolve the dispute in accordance with this Agreement (c) desired resolution. 4. The party receiving the complaint will in writing notify the other party that they have received the complaint within five days and articulate steps intended to resolve the dispute. 5. Any complaints arising under this Agreement must, in the case of the Processor, in the first instance be referred to the Processor’s Internal Complaints Handling Officer for resolution under the Processor’s complaint handling procedure set out in Annexure 2. 6. Where a notification of a dispute is made to the other party to this Agreement both parties will act, in good faith, to resolve the dispute. 7. If after attempting to resolve the dispute, and in any instance not before the elapse of 60 days after notification, the parties are not reconciled, both parties agree to subordinate themselves to a mediation process as articulated in the Code. 8. 🞏 (tick if it applies) Any disputes arising under or in any way resulting from this Agreement which cannot be resolved in mediation under clause 15(7) shall be referred to arbitration conducted.
Complaints and Disputes. We are committed to dealing with customer complaints fairly and resolving issues in accordance with our complaints handling processes and policies and relevant regulatory standards. The Australian Securities and Investments Commission has a free Infoline on 1300 300 630 for obtaining information about your rights or making a complaint. Submitting a complaint or dispute If you have a dispute about a seller or a buyer, you should file a dispute through the Resolution Centre by logging in to your PayPal account. You can report complaints about our Services by: Email: xxxxxxxxxxxxxxxxxxxxxx@xxxxxx.xxx Phone: 0000 000 000 (within Australia, landline only) or +00 0 0000 0000 Support Hours are available on our Contact Us page. Mail: Customer Advocacy Manager PayPal Australia GPO Box 351 Sydney NSW 2001 If you have a complaint about our services, or believe your PayPal account may be subject to an unauthorised transaction, account takeover or other type of fraudulent activity, you should contact us immediately. Handling your complaints We aim to: • Acknowledge receipt of all complaints within 24 hours (or 1 business day) of receiving it, or as soon as practicable. • Resolve all complaints within 30 days after receiving the complaint. This may not be possible in all circumstances. Where we cannot resolve a complaint within 30 days, we will notify you of the reason for the delay as well as an indication of when we expect to resolve the complaint. Referral of unresolved complaints to external dispute resolution scheme We are a member of the Australian Financial Complaints Authority (“AFCA”), an independent external dispute resolution scheme covering applicable Australian customers. For more information on AFCA, please visit xxx.xxxx.xxx.xx. If you are not satisfied with our resolution or handling of your complaint you may wish to contact AFCA by: Phone: 0000 000 000 Mail: Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3001 Court Any controversy or claim at law or equity may be adjudicated by a court of competent jurisdiction located in New South Wales, Australia. You agree to submit to the non- exclusive jurisdiction of the courts of New South Wales. Alternative dispute resolution We may consider use of other alternative forms of dispute resolution, such as binding arbitration or non-binding mediation to be held in New South Wales, Australia or another location mutually agreed upon by the parties. PAYPAL USER AGREEMENT Sending Money and Buying
