Common use of Complaints and Dispute Resolution Clause in Contracts

Complaints and Dispute Resolution. If you have a query, complaint or dispute, you can contact us on: By Post: Locked Bag 0000, Xxxxxxxxxx, XXX 0000 Phone: 0000 000 000 Interpreter: 131 450 – For help using an interpreter visit TIS NRS: 133 677 – For help using this service visit NRS Email: xxxxxxx@xxxxxx.xxx.xx We will handle a complaint in accordance with our standard complaints and dispute resolution procedures, which can be found on our website or Evergy’s website, or provided to you on request. We will inform you of the outcome of our review of your complaint. If you are not satisfied with our response to the complaint, you may refer the complaint or dispute to the energy ombudsman (including for free independent information and advice), where the ombudsman has jurisdiction.