COMPLAINT PROCEDURES. a) The MCO shall describe its complaint and appeal procedure in the member handbook, and it must be accessible to non-English speaking, visually, and hearing impaired Enrollees. The handbook shall comply with Section 13.3 and The Member Handbook Guidelines (Appendix E) of this Agreement.
Appears in 8 contracts
Samples: Plan Agreement (Wellcare Health Plans, Inc.), Wellcare Health Plans, Inc., Wellcare Health Plans, Inc.
COMPLAINT PROCEDURES. a) The MCO shall describe its complaint and appeal procedure in the member handbook, and it must be accessible to non-English speaking, visually, and hearing impaired Enrollees. The handbook shall comply company with Section 13.3 and The Member Handbook Guidelines (Appendix E) of this Agreement.
Appears in 1 contract
Samples: Wellcare Health Plans, Inc.
COMPLAINT PROCEDURES. a) The MCO shall describe its complaint complain and appeal procedure in the member handbook, and it must be accessible to non-English speaking, visually, and hearing impaired Enrollees. The handbook shall comply with Section 13.3 and The Member Handbook Guidelines (Appendix E) of this Agreement.
Appears in 1 contract
Samples: Wellcare Health Plans, Inc.
