Common use of Complaint Procedure Clause in Contracts

Complaint Procedure. If an employee has a complaint, which is not a proper subject for a grievance under the grievance procedure, the employee may discuss it with their immediate supervisor. The employee may submit the complaint in writing. If necessary, the employee may also discuss the complaint with the Director of Staff Relations. The employee may have the assistance of their Alliance representative in presenting the complaint. Complaints shall be answered as soon as reasonably possible, but in no event shall an answer be delayed more than seven (7) business days, unless the time for an answer is extended by mutual agreement. If the employee and the Alliance are dissatisfied with the answer they may request a Special Conference.

Appears in 7 contracts

Samples: www.gvsu.edu, www.gvsu.edu, apssgvsu.org

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Complaint Procedure. If an employee has a complaint, which is not a proper subject for a grievance under the grievance procedure, the employee may discuss it with their his/her immediate supervisor. The employee may submit the complaint in writing. If necessary, the employee may also discuss the complaint with the Director of Staff RelationsAssistant Vice President for the specific campus. The employee may have the assistance of their Alliance representative his/her xxxxxxx in presenting the complaint. Complaints shall be answered as soon as reasonably possible, but in no event shall an answer be delayed more than seven five (75) business days, unless the time for an answer is extended by mutual agreement. If the employee and the Alliance Union are dissatisfied with the answer they may request a Special Conference.

Appears in 5 contracts

Samples: Agreement, Agreement, Agreement

Complaint Procedure. If an employee has a complaint, which is not a proper subject for a grievance under the grievance procedure, the employee may discuss it with their his/her immediate supervisor. The employee may submit the complaint in writing. If necessary, the employee may also discuss the complaint with the Director of Staff Relations. The employee may have the assistance of their his/her Alliance representative in presenting the complaint. Complaints shall be answered as soon as reasonably possible, but in no event shall an answer be delayed more than seven (7) business days, unless the time for an answer is extended by mutual agreement. If the employee and the Alliance are dissatisfied with the answer they may request a Special Conference.

Appears in 3 contracts

Samples: Letter of Agreement, www.gvsu.edu, www.gvsu.edu

Complaint Procedure. If an employee has a complaint, which is not a proper subject for a grievance under the grievance procedure, the employee may discuss it with their immediate supervisor. The employee may submit the complaint in writing. If necessary, the employee may also discuss the complaint with the Director of Staff RelationsAssistant Vice President for the specific campus. The employee may have the assistance of their Alliance representative xxxxxxx in presenting the complaint. Complaints shall be answered as soon as reasonably possible, but in no event shall an answer be delayed more than seven five (75) business days, unless the time for an answer is extended by mutual agreement. If the employee and the Alliance Union are dissatisfied with the answer they may request a Special Conference.

Appears in 2 contracts

Samples: Agreement, Agreement

Complaint Procedure. If an employee has a complaint, complaint which is not a proper subject for a grievance under the grievance procedure, the employee may discuss it with their immediate supervisorthe Assistant Building Manager. The employee may submit the complaint in writing. If necessary, the employee may also discuss the complaint with the Director of Staff RelationsBuilding Manager. The employee may have the assistance of their Alliance representative his/her xxxxxxx in presenting the complaint. Complaints shall be answered as soon as reasonably possible, but in no event shall an answer be delayed more than seven five (75) business calendar days, unless the time for an answer is extended by mutual agreement. If the employee and the Alliance Union are dissatisfied with the answer they may request a Special Conference.

Appears in 1 contract

Samples: Agreement

Complaint Procedure. If an employee has a complaint, which is not a proper subject for a grievance under the grievance procedure, the employee may discuss it with their his/her immediate supervisor. The employee may submit the complaint in writing. If necessary, the employee may also discuss the complaint with the Director of Staff RelationsAssistant Vice President for Facilities Services. The employee may have the assistance of their Alliance representative his/her xxxxxxx in presenting the complaint. Complaints shall be answered as soon as reasonably possible, but in no event shall an answer be delayed more than seven five (75) business days, unless the time for an answer is extended by mutual agreement. If the employee and the Alliance Union are dissatisfied with the answer they may request a Special Conference.

Appears in 1 contract

Samples: Preface

Complaint Procedure. If an employee has a complaint, which is not a proper subject for a grievance under the grievance procedure, the employee may discuss it with their his/her immediate supervisor. The employee may submit the complaint in writing. If necessary, the employee may also discuss the complaint with the Director of Staff Relations. The employee may have the assistance of their Alliance representative his/her Association Representative in presenting the complaint. Complaints shall be answered as soon as reasonably possible, but in no event shall an answer be delayed more than seven (7) business days, unless the time for an answer is extended by mutual agreement. If the employee and the Alliance Association are dissatisfied with the answer they may request a Special Conference.

Appears in 1 contract

Samples: www.gvsu.edu

Complaint Procedure. If an employee has a complaint, complaint which is not a proper subject for a grievance under the grievance procedure, the employee may discuss it with their immediate supervisorthe Assistant Building Manager. The employee may submit the complaint in writing. If necessary, the employee may also discuss the complaint with the Director of Staff RelationsBuilding Manager. The employee may have the assistance of their Alliance representative his/her xxxxxxx in presenting the complaint. Complaints shall be answered as soon as reasonably possible, but in no event shall an answer be delayed more than seven five (75) business days, unless the time for an answer is extended by mutual agreement. If the employee and the Alliance Union are dissatisfied with the answer they may request a Special Conference.

Appears in 1 contract

Samples: Section 1 Agreement

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Complaint Procedure. If an employee has a complaint, complaint which is not a proper subject for a grievance under the grievance procedure, the employee may discuss it with their his/her immediate supervisor. The employee may submit the complaint in writing. If necessary, the employee may also discuss the complaint with the Director of Staff RelationsGeneral Manager, The Xxxxxxx Golf Club. The employee may have the assistance of their Alliance representative his/her xxxxxxx in presenting the complaint. Complaints shall be answered as soon as reasonably possible, but in no event shall an answer be delayed more than seven five (75) business calendar days, unless the time for an answer is extended by mutual agreement. If the employee and the Alliance Union are dissatisfied with the answer they may request a Special Conference.

Appears in 1 contract

Samples: Section 1 Agreement

Complaint Procedure. If an employee has a complaint, which is not a proper subject for a grievance under the grievance procedure, the employee may discuss it with their his/her immediate supervisor. The employee may submit the complaint in writing. If necessary, the employee may also discuss the complaint with the Director of Staff RelationsFacilities Services. The employee may have the assistance of their Alliance representative his/her xxxxxxx in presenting the complaint. Complaints shall be answered as soon as reasonably possible, but in no event shall an answer be delayed more than seven five (75) business calendar days, unless the time for an answer is extended by mutual agreement. If the employee and the Alliance Union are dissatisfied with the answer they may request a Special Conference.

Appears in 1 contract

Samples: Preface

Complaint Procedure. If an employee has a complaint, which is not a proper subject for a grievance under the grievance procedure, the employee may discuss it with their immediate supervisor. The employee may submit the complaint in writing. If necessary, the employee may also discuss the complaint with the Director of Staff RelationsAVP for the specific campus. The employee may have the assistance of their Alliance representative xxxxxxx in presenting the complaint. Complaints shall be answered as soon as reasonably possible, but in no event shall an answer be delayed more than seven five (75) business days, unless the time for an answer is extended by mutual agreement. If the employee and the Alliance Union are dissatisfied with the answer they may request a Special Conference.

Appears in 1 contract

Samples: Agreement

Complaint Procedure. If an employee has a complaint, complaint which is not a proper subject for a grievance under the grievance procedure, the employee may discuss it with their hislher immediate supervisor. The employee may submit the complaint in writing. If necessary, the employee may also discuss the complaint with the Director of Staff RelationsGeneral Manager, The Xxxxxxx Golf Club. The employee may have the assistance of their Alliance representative his/her xxxxxxx in presenting the complaint. Complaints shall be answered as soon as reasonably possible, but in no event shall an answer be delayed more than seven fiye (75) business calendar days, unless the time for an answer is extended by mutual agreement. If the employee and the Alliance Union are dissatisfied with the answer they may request a Special Conference.

Appears in 1 contract

Samples: Agreement

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