Complaint Management. The Operator must establish a system for tracking complaints from customers, the public and the Councils. All complainants must be provided a case number when registering a complaint.
Complaint Management a) Employees who feel that they have a valid reason to lodge a complaint can discuss this with their manager or another representative of the Employer in order to reach an agreement. They can be accompanied by a Union representative, if they so desire, in which case a Human Resources representative may also be present.
Complaint Management. Any clarification requests or complaints must be put in writing and sent directly to the Insurance Company or through the Intermediary assisting the Insurance Company. Furthermore, the Insurance Company has an organic unit which is responsible for complaint management and to which you may address any questions related to this Contract. In case of a dispute with the Insurance Company, the Policyholder and/or the Insured/Insured Person may also file a complaint through the respective website at xxx.xxxxxxxxxxxxx.xx, in the complaints book, resort to the Customers’ Ombudsman under the terms set forth in the regulations, as well as request the intervention of the Autoridade de Supervisão de Seguros e Fundos de Pensões (xxx.xxx.xxx.xx), notwithstanding the possibility of resorting to arbitration or to courts, according to the legal provisions in force. For further information about the complaint management process in force with the Insurance Company, namely where to file your complaints, minimum content, response time and identification of the appointed Customers’ Ombudsman, the Policyholder and/or the Insured/Insured Person must consult the “Policy of Costumer Treatment”, available at the website at xxx.xxxxxxxxxxxxx.xx.
Complaint Management. 8.1 In their mutual interest, the Parties aim to process any defect notifications without delay. The processing of defect notifications shall include systematic root cause analysis by the Contractor. GROHE expects the 8D report methodology to be used with a view to permanent defect correction and prevention. The action taken shall be subjected to renewed FMEA.
Complaint Management. 9.1 GSK will manage all communications with in the Territory and pass Manufacturing related customer complaints to ALLERGAN for investigation and testing.
Complaint Management. The insurer shall ensure that the customer and consumer representative bodies (hereinafter collectively referred to in this point as “the customer”) may make a complaint, orally or in writing, about the conduct, activity or omission of the insurer, the agent acting on its behalf or the person acting as an additional intermediary on its behalf, in relation to a particular product, as set out below. The insurer’s “Complaints Handling Policy” is available and can be consulted at our Customer Service Office in Budapest, at our Sales Points or on the insurer’s website: xxx.xxx.xx/xxxxxxxxxx/xxxxxxxxxxxxxxxx.xxxx Options to report complaints Complaints can be made verbally in person or by telephone:
Complaint Management. 24.1 The Supplier will maintain an electronic Complaints Register for the purpose of registering any complaint about the provision of Easy Business Support Services by the Supplier.
Complaint Management. The Interpreter shall make the necessary and immediate adjustments in case of a quality complaint by the End User (Client) on the spot, or if the Interpreter finds the complaints ungrounded, they shall inform the End User of the professional reasons for the applied linguistic solutions. If the Interpreter has undertaken the assignment via a Language Service Provider, they shall inform the Language Service Provider of the quality complaint in the shortest possible time. Quality complaints received subsequently from the End User (Client) shall be firstly examined by the Language Service Provider in all cases. This inquiry shall establish the following: – the type of mistake/problem reported, – the character of the Interpreter (appearance, behaviour, late arrival, etc.), – the quality of the interpreting (volatile performance, terminology related or linguistic and stylistic problems, etc.), – the source of the mistake/problem and the related area of responsibility (e.g. in the case of an absence of preparatory materials the Interpreter is less responsible for poor terminology usage), with particular regard to judicial interpreting (interpreting for courts, law enforcement agencies, etc.) where the interpreter is regarded as an expert with the right of prior access to documents, which is, however, rarely granted in practice, - whether the Client has fully provided for the circumstances necessary for interpreting and preparation (e.g. advance check of the online platform, speakers’ voice quality, making resources available in time, etc.). If the interpreting is recorded, as agreed, the recording should be used for complaint management. If the source or target language is not known by the internal quality assurance experts of the Language Service Provider, the Interpreter or a third-party language expert may be involved in the examination of the above. The Language Service Provider shall send the detailed report of the first inquiry into the quality complaint to the Interpreter, requesting their feedback and opinion on the disputed points. The Interpreter shall form their opinion about the quality complaint on professional grounds and send it in writing to the Language Service Provider if possible within 3 working days. Based on the reply, the Language Service Provider shall decide on the measures to be taken. If it can be proven that the quality failure originated from the Interpreter’s error and consequently the Language Service Provider suffers financial/mora...
Complaint Management. 10.1 Any grievance and/or complaint relating to the distance agreement must be addressed by the Consumer and/or User within a reasonable time period affixing sufficient evidence supporting the matter.
Complaint Management. CPS shall maintain a record of any complaints it receives with respect to compliance in the Customer Complaints Log within the CACS System. See the Complaint Management Program Policy and Procedure for more details.
