Complaint Intake Sample Clauses

Complaint Intake. (1) The OPO shall not gather evidence, or interview witnesses (except the complainant as provided herein), or otherwise independently investigate a complaint or other information of police misconduct. The OPO shall not have the authority to subpoena witnesses. There shall be no administrative requirement, including but not limited to an order from the City Manager or the Department, that an Officer appear or present evidence to the Director of the OPO. The OPO is authorized to accept complaints of Officer misconduct as provided in this Section. (2) The OPO may obtain the following information in connection with the filing of a complaint of officer misconduct: (a) The complainant’s personal information; (b) The nature of the complaint;
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Complaint Intake. Within six months of the Effective Date, SPD shall make complaint forms and informational materials regarding the citizen complaint process, including brochures and posters, available as appropriate in Springfield, including, at a minimum, at SPD stations, courts, local libraries, and SPD’s website, and make them available to individuals and community groups upon request.
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Complaint Intake. UCSD shall include a description of the proposed procedures to ensure that allegations of race discrimination and racial harassment of students are promptly and accurately reported to the proper official, including protocols staff will use to receive and document complaints, determine whether alleged conduct violates UCSD’s discrimination and harassment policies and procedures, and make proper notifications and referrals. UCSD also shall state how it will respond to informal complaints, complaints to faculty and staff, anonymous reports, and complaints from witnesses who are not the victims of the discriminatory conduct to ensure that those complaints are promptly and appropriately resolved. For a period of twelve (12) months from the date of entry of this Agreement, within ten (10) business days of OPHD receiving a complaint of race discrimination or racial harassment of a student, UCSD shall notify the United States in writing that a complaint has been received and provide a description or copy of the complaint.
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Complaint Intake. If the Customer issue is not resolved in the initial communication, the Party will use good faith efforts to obtain the following information from the Customer (the “Customer Ticket”): • Date of receipt of complaint; • Customer name and contact information; • Brief description of the issue; • Brief description of attempts at resolution; and • Name of the Party’s personnel receiving the complaint.
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Complaint Intake. The City agrees to accept misconduct complaints from all parties, including complaints made by a complainant or on the complainant’s behalf, complaints made by a third party, or anonymous complaints. Written complaints from civilians or FPD officers or employees will be accepted by mail, email, online through an easily usable form clearly identified on the City’s website, or by personal delivery to any employee. Verbal complaints will be accepted by phone or in person.
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Complaint Intake. 1. Complaints are usually received by both telephone and mail. Complaints may also be received by field inspectors/ investigators in the course of routine inspections/ investigations. Basic information regarding complaints will be recorded by the unit that initially receives a referral. The BOL will record the information on CP&P Form 6-22 (Facility Complaint Referral) and the IAIU will log the information on CP&P 9-7 (Initial Response/Incident Report).
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Related to Complaint Intake

  • Complaints Process The School shall establish and adhere to a process for resolving public complaints which shall include an opportunity for complainants to be heard. The final administrative appeal shall be heard by the School's Governing Board, except where the complaint pertains to a possible violation of any law or term under this Contract. The complaints process shall be readily accessible from the School’s website, as described in Section 11.4.1.

  • Complaint Stage It is the mutual desire of the Parties that the complaints of employees shall be adjusted as quickly as possible. An employee who has a complaint must bring that complaint to the attention of the immediate Manager within five (5) working days of when the employee became or ought reasonably to have become aware of the occurrence that gave rise to the complaint. It is understood that no employee has a grievance until the immediate Manager has been given an opportunity to adjust the complaint and verbally reply, which shall be a maximum of three (3) working days from the presentation of the complaint.

  • Complaint To commence a proceeding, the complaining party (or parties) shall provide by certified mail, return receipt requested, a written Complaint to the BCBSA Corporate Secretary (which shall also constitute service on BCBSA if it is a respondent) and to any Plan(s) and/or Controlled Affiliate(s) named therein. The Complaint shall contain:

  • Complaints If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.

  • COMPLAINTS HANDLING 44.1 Either Party shall notify the other Party of any Complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's plans to resolve such Complaint. 44.2 Without prejudice to any rights and remedies that a complainant may have at Law (including under this Framework Agreement and/or a Call Off Agreement), and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Agreement and/or a Call Off Agreement, the Supplier shall use its all reasonable endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly. 44.3 Within two (2) Working Days of a request by the Authority, the Supplier shall provide full details of a Complaint to the Authority, including details of steps taken to achieve its resolution.