Communications with Customer. Whenever a Container at the Premises of a Customer is not Collected, Franchisee shall contact the Customer on the scheduled Collection day by telephone, email, text message, or other verbal or electronic message to explain why the Container was not Collected. Whenever a Container is not Collected because of Prohibited Container Contaminants, a Customer service representative shall contact the Customer to discuss, and encourage the Customer to adopt proper Discarded Materials preparation and separation procedures.
Communications with Customer. Whenever a Container at the premises of a Commercial or a Multi-Family customer is not collected, Franchisee shall contact the customer on the scheduled collection day or within 24 hours of the scheduled collection day by telephone, email, text message, or other verbal or electronic means to explain why the Container was not collected. Whenever a Container is not collected because of Prohibited Container Contaminants, a customer service representative shall contact the Customer to discuss, and encourage the customer to adopt proper Discarded Materials preparation and separation procedures.
Communications with Customer. Whenever a Container at the Premises of a Commercial or 1215 a Multi-Family Customer is not Collected, Contractor shall contact the Customer by telephone 1216 on the scheduled Collection day to provide an opportunity for the Customer to correct the 1217 contamination issue. The Contractor shall contact the Customer within twenty-four (24) hours 1218 of the scheduled Collection day by telephone, email, text message, and other verbal or 1219 electronic message to explain why the Container was not Collected. Whenever a Container is 1220 not Collected because of Prohibited Container Contaminants, a Customer service 1221 representative shall contact the Customer to discuss, and encourage the Customer to adopt 1222 proper Discarded Materials preparation and separation procedures. 1223 3. Contractor Return for Collection. Upon request from Customer, Contractor shall Collect 1224 Containers that received non-Collection notices within one (1) Working Day of Customer’s 1225 request if the request is made at least two (2) Working Days prior to the regularly scheduled 1226 Collection Day. Contractor shall bill Customer for the extra Collection service event (“extra 1227 pick-up”) at the applicable City-approved Rates only if Contractor notifies Customer of the 1228 premium Rate for this service at the time the request is made by Customer. 1229 E. Assessment of Contamination Processing Fees. If the Contractor observes twenty percent (20%) or 1230 more Prohibited Container Contaminants and has issued and documented at least three (3) courtesy 1231 notice(s) or non-Collection notice(s), as appropriate, the Contractor may impose a contamination 1232 Rate approved by the City for that Customer’s Service Level. The intent of contamination fees is to 1233 provide a behavioral tool to educate and prevent Customers from placing Source Separated 1234 Discarded Material into the improper designated Container(s). To ensure that assessment of fees 1235 are to be used for the intended purposes and not as a form of revenue generation, Contractor 1236 agrees that contamination fees shall not exceed one percent (1%) of Contractor’s Gross Receipts in 1237 any calendar quarter. 1238 In the event that contamination fees exceed one percent (1%) of Contractor’s Gross Receipts in any 1239 calendar quarter, the assessment of contamination fees shall be suspended immediately and 1240 indefinitely pending a program assessment by the City and Contractor. Upon program suspension 1241 or at the r...
Communications with Customer. Whenever a Container at the Premises of a Customer is not Collected, Contractor shall contact the Customer on the scheduled Collection day by telephone, email, text message, or other verbal or electronic message to explain why the Container was not Collected. Whenever a Container is not Collected because of Prohibited Container Contaminants, a Customer service representative shall contact the Customer to Deleted: collection Deleted: 5.3 Deleted: Green waste material to be collected include tree trimmings, grass cuttings, dead plants, leaves, branches and dead trees (not more than six (6) inches in diameter) and similar materials generated at the Premises.¶ ¶ Food Waste materials to be collected include waste material of plant or animal origin that results from the preparation or processing of food for animal or human consumption and that is separated from the municipal solid waste stream. Food waste includes, but is not limited to, food waste from food facilities such as restaurants, food processing establishments, grocery stores, institutional cafeterias (such as schools and hospitals), and residential food scrap collection.¶ ¶ ¶ Refusal to Provide Collection Services¶ Deleted: may refuse Deleted: Food Deleted: Collect Green Waste and Deleted: obligated to continue to provide Green Waste Deleted: (s) to any participant Deleted: Food and Green Deleted: program Deleted: monthly to City any warning notices issued.¶ ¶ Deleted: 5.4 Deleted: A. Deleted: Include Deleted: B. Deleted: Deleted: C. Deleted: <object> discuss, and encourage the Customer to adopt proper Discarded Materials preparation and separation procedures. Deleted: D.
Communications with Customer. Customer agrees that the main method of communication is to be via email, the email address to use xxxxx@xxxxxxxxxxxxxxx.xxx. If Customer to speak directly with a representative via telephone, Customer shall send a written request via email to Company for such call. Company shall make every effort to arrange for a call as quickly as possible, keeping all request of other Customers in the order they are received. There is not guarantee that any call will take place in the timeframe desired by Customer and all such calls shall be on a first come first served basis and based on the availability of Company representatives. Company’s office hours are based on Eastern Standard Time. Company will make every effort to respond to emails within 24-48 hours excluding weekends and standard federal holidays.
Communications with Customer. Whenever a Container at the Premises of a Customer is not Collected, Franchisee shall contact the Customer on the scheduled Collection day by telephone, email, text message, or other verbal or electronic message to explain why the Container was not Collected. Whenever a Container is not Collected because of Prohibited Container Contaminants, a Customer service representative shall contact the Customer to discuss and encourage the Customer to adopt proper Discarded Materials preparation and separation procedures. Franchisee Return for Collection. Upon request from Customer, Franchisee shall Collect Containers that received Customer Notices specifying non-Collection within one (1) Working Day of Customer’s request. Franchisee shall bill Customer for the extra Collection service event (“extra pick-up”) at the applicable City-approved Rates only if Franchisee notifies Customer of the premium Rate for this service at the time the request is made by Customer. Deleted: Contractor Deleted: Contractor Deleted: Deleted: Contractor Deleted: Contractor Deleted: Contractor
