COMMITMENT TO CUSTOMER SERVICE. The parties are committed to the ongoing improvement in customer service through productivity improvements and the adoption of best practice and continuous improvement principles, as well as efficient work practices. Work will be arranged by management to give effect to this commitment. Both the Company and employees must be responsive to the needs of individual customers and be prepared to share, weekend and public holiday work as required. Should the needs of customer necessitate a change in work methods which is not envisaged in the agreement, the parties agree to discuss arrangements appropriate to the new work requirement.
COMMITMENT TO CUSTOMER SERVICE. (a) The parties are committed to the ongoing improvement in customer service through productivity improvements and the adoption of best practice and continuous improvement principles, as well as efficient work practices. Work will be arranged by management to give effect to this commitment.
COMMITMENT TO CUSTOMER SERVICE a. The parties agree to share data on any customer satisfaction surveys.
COMMITMENT TO CUSTOMER SERVICE. 9.1 Council has a model and values system applicable to all staff to ensure excellence of services. The Cleaning staff should be aware of the model and values and utilise the values in their day to day work and conduct.
COMMITMENT TO CUSTOMER SERVICE a. The parties agree to share any customer complaints and to address complaints and concerns promptly.
