Comments and Complaints. 4.1 Cambs HIA shall adopt the lead party’s written comments and complaints procedure and make this available to CHIA Team members and Service customers in a format which takes into account any disabilities or communication difficulties any CHIA Team member or Service customer may have.
Comments and Complaints. 21.1 If the branch committee wishes to provide comments or feedback in relation to the terms and operation of this agreement, it may do so by submitting such comments in writing to the chair of the board.
Comments and Complaints. Operator shall establish and maintain during the Term prompt and efficient procedures for handling complaints from the public for which Operator receives a Notification. Such procedures shall be consistent with all applicable laws, rules and regulations and the provisions of this Section. Such procedures shall be set forth in writing and copies thereof shall be maintained at Operator’s office and shall be available to the public and the Pilot Cities upon request.
Comments and Complaints. If the group volunteers wish to provide comments or feedback in relation to the terms and operation of this agreement, they may do so by submitting such comments in writing to the chair of the board. If the group considers that the MND Association or the board have not fulfilled their commitments under the terms of this agreement, the planning group may submit a formal complaint in writing to the board, after having first sought an informal resolution through the director of engagement. If the board considers that the complaint is justified, it will seek to rectify the matter as soon as possible. If the board does not consider the complaint to be justified, they will appoint an independent committee to consider the complaint and to report back to the board and to the planning group.
Comments and Complaints. Passengers may record comments of their Airport experience by utilizing any one of the following methods: comment cards that are accessible throughout the Airport, the Port’s/Airport’s website, and/or letters, emails or phone calls sent to the Port or Aviation Division’s main office. These comments (or complaints) are tracked and compiled through the Airport’s Customer Service Group in Airport Operations. The Customer Service group forwards all complaints relating to Concessionaires to the Port Representative. The Port Representative will in turn forward the customer complaint to the respective Concessionaire within 3 business days of receipt. The Concessionaire must respond to all customer complaints within 3 business days and forward a copy of all correspondence to the Port Representative.
Comments and Complaints. 16.1. We and you will make every effort to resolve any disputes arising from the provision of Services under this agreement. Disputes which cannot be resolved by the member of staff undertaking the work for you will be referred to the Pension Fund Manager.
Comments and Complaints. Customer comments are a useful source of feedback as to how we are all doing so please encourage people to write things in the Comments book. Sometimes people aren’t happy about the service and want to make a complaint. If it is something that you can resolve, we would like you to deal with it, but let us know what they weren’t happy with and how you resolved it. If it is not something that you can resolve then ask them to complete the yellow form and send it to Xxxxxx Xxxxxxxx-Xxxx, and she will ensure that it is responded to. Please note that yellow forms can also be used to record compliments, comments and suggestions
Comments and Complaints a) to be given information on how to make comments and complaints about the services I receive
Comments and Complaints. You can complain in person, by telephone, letter, email or a complaints form. If you would like to make a complaint about any aspect of the service you receive from Family and Community Solutions Service please contact: by telephone - call free on 0000 000 0000 by email - send your complaint to xxxxxxxxxx.xxxxxx.xxxxxxxx@xxxxxxxx.xxx.xx by letter - write to the Customer Relations Team, Xxxxxxx House, West Hoe Road, Plymouth PL1 3BJ Signed ………………………….. (Person A) ………………………………(date) Signed …………………………. (Person B) ………………………………(date) Signed …………………………. (Mediator) ……………………………….(date) Signed …………………………. (Mediator) ……………………………….(date)
Comments and Complaints. At Veygo, we are committed to providing the best possible service. However, we understand there may be times when we do not meet your expectations. We want you to let us know straight away if you are unhappy. We will always do our best to resolve any complaint fairly. How to make a complaint We understand that making a complaint can be stressful in itself. That’s why we want you to be able to complain in any way you choose. Complaint about your rental experience Head of Veygo Operations, Xx Xxxxxxx, Xxxxx Street, Cardiff CF10 2AA. Tel: 0000 000 0000 Email: xxxxxxx@xxxxx.xxx Whichever method you choose, a member of staff fully trained in complaint handling will deal with your complaint. How to escalate your complaint If we have given you our final response and you are still unhappy, or more than 8 weeks have passed since we received your original complaint, you may refer your complaint one of the following regulatory bodies. For complaints relating to your insurance policy or the service Veygo provided: The Financial Ombudsman Service, Exchange Tower, London E14 9SR. xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx Tel: 0000 0 000 000 Or: 0000 000 0 000 Email: xxxxxxxxx.xxxx@xxxxxxxxx-xxxxxxxxx.xxx.xx For complaints relating to your rental experience: The British Vehicle Rental and Leasing Association is the trade body for companies engaged in the leasing and rental of cars and commercial vehicles. xxxx://xxx.xxxxx.xx.xx For more information about how we handle complaints, please call us and ask for a copy of ‘Our Guide to Handling your Complaint’. Schedule 1 Additional Rental Charges Ancillary Charge Description Fuel £0.65 per litre admin Pump price plus per litre admin charge Parking charge, tolls & Fines, Admin charge £30.00 admin Per incident (plus admin charge) No show fee £25.00 Per incident (Not subject to VAT) Lost or damaged key charge £116.67 Per incident Late return Rental + Insurance cost for late period If the car is returned past the 29 minute grace period Valet charge Variable If the car requires valeting to return to it’s pre-hire state
