CLIENT SERVICE STANDARDS Sample Clauses

CLIENT SERVICE STANDARDS. Retailer and MBUSA agree that client satisfaction and the future growth of their respective businesses is substantially dependent upon the ability of owners of Mercedes-Benz light trucks to obtain high-quality servicing from Retailer. Therefore, Retailer agrees to:
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CLIENT SERVICE STANDARDS. Explain whether the SBEC has client service standards for wait times, etc. in place and how those standards were arrived at (i.e. Municipal or Provincial). How do you ensure client service expectations are being met? If you do not have client service standards, include a plan to create standards that will meet client expectations. − Clients entering the office should wait no longer than ten minutes to speak to a staff member and have general questions answered. − Clients should wait no longer than one week for a general consultation with an SBEC consultant and no longer than two weeks if they submit material in advance for the consultant’s review. Clients are greeted by staff immediately upon entry into the NFSBEC. If possible, walk-in clients are accommodated and provided a consultation that day; otherwise the next available time frame is provided based on a mutually agreed upon time. This is generally never more than a few days in advance. Generally inquiries are answered immediately and the NFSBEC ensures that at least one staff member is on site during operating hours at any given time. Clients emailing or calling receive a follow-up call/email no later than 24 hours (or 1 business day) after their initial inquiry. These service standards are adhered to. Staff email signature block contains a link for clients to rate the service they received. SBEC Core Budget 2017/18 - 2018/19 Organization Name: Niagara Falls SBEC Yr 4 (2017/2018) Yr 5 (2018/2019) PROJECT TOTALS (Yr 4 + Yr 5) MRIS City of NiagaraFalls In-KindContributions Total Yr 0 XXXX Xxxx xx Xxxxxxx Xxxxx In-KindContributions Total Yr 0 XXXX Xxxx xx Xxxxxxx Xxxxx In-KindContributions Grand Total Expenses by Source Staffing Expenses Small Business Consultant (FT) $34,389 $34,389 $68,778 $34,990 $34,990 $69,980 $69,379 $69,379 $0 $138,758 Business Information Officer (FT) $29,757 $29,757 $59,514 $30,278 $30,278 $60,556 $60,035 $60,035 $0 $120,070 Benefits Expense (MERCS) $12,700 $15,900 $28,600 $12,700 $16,000 $28,700 $25,400 $31,900 $0 $57,300 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 Sub-Total $76,846 $80,046 $0 $156,892 $77,968 $81,268 $0 $159,236 $154,814 $161,314 $0 $316,128 Program Expenses Event 1 (Bridges to Better Business) $4,000 $2,000 $6,000 $0 $4,000 $2,000 $0 $6,000 Event 2 (E-Business Event) $1,000 $1,000 $1,000 $1,000 $2,000 $0 $0 $2,000 Event 3 (Womens Event) $1,000 $1,000 $1,000 $1,000 $2,000 $0 $0 $2,000 Memberships $1,300 $1,300 $1,350 $1,350 $0 $2,6...
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CLIENT SERVICE STANDARDS. 6.1 The Authority is part of the Department for Work and Pensions (DWP). The role of the Authority is to help ensure that parents who live apart from their children contribute financially to their upkeep by paying child maintenance.
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CLIENT SERVICE STANDARDS. All Tetra Tech International Development staff and team members are committed to the following Client Service Standards: • Implement activities professionally, with a focus on quality, developmental impact and long term sustainability and with proper regard to cross-cutting development policies, such as gender and the environment, and the whole-of-government approach to development. • Maintain productive relationships with their counterpart Government and activity stakeholders. This includes a genuine focus on transferring skills to counterparts and promoting counterparts’ longer term ‘ownership’ throughout the delivery of the activity. • Focus on achieving results and outcomes in a manner that is always accountable and demonstrates probity, procedural fairness and value for money. • Take responsibility for progress of activities, consulting actively with the client and their counterpart on important problems and issues. • Use experience and judgement to identify substantive problems in advance and then approach the client (and where appropriate the counterpart) with well-considered, well costed, options and recommendations. • Demonstrate value adding, innovation, analytical rigour and quality assurance in project or activity management. This includes ensuring quality, clarity and accuracy of reporting, invoicing and financial management. • Promote high standards of personal conduct/behaviour, teamwork and respect at all times. Lapses in these areas undermine relationships with counterparts, undermine activity effectiveness and reflect poorly on the client. • Never make decisions that are the proper preserve of foreign governments and/or the funding agency, which alter the substance of the activity or create ‘surprises’ for the client or the counterpart. Breaches of the Code of Conduct and Client Service Standards Employees should note that breaches of certain sections of this Code of Conduct and Client Service Standards may be punishable under laws and legislation. Breaches of this Code of Conduct and Client Service Standards may lead to disciplinary action. The process for disciplinary action is outlined in Tetra Tech International Development policies and guidelines, relevant industrial awards and agreements. I acknowledge that I have read and understood the above Code of Conduct and Client Service Standards and will comply with its contents. Name Position Program Signature Acknowledged by Tetra Tech International Development Pty Ltd Name
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Related to CLIENT SERVICE STANDARDS

  • Service Standards We provide the Services materially in accordance with the features and functionalities set out in the Specification Documents. We will use commercially reasonable efforts to make the Services available to you subject to operational requirements including maintenance and security.

  • Support Services HP’s support services will be described in the applicable Supporting Material, which will cover the description of HP’s offering, eligibility requirements, service limitations and Customer responsibilities, as well as the Customer systems supported.

  • Development Services During the term of this Agreement, the Provider agrees to provide to or on behalf of the Port the professional services and related items described in Exhibit A (collectively, the “Development Services”) in accordance with the terms and conditions of this Agreement. The Provider specifically agrees to include at least one Port representative in any economic development negotiations or discussions in which the Provider is involved concerning (i) a port-related business prospect or (ii) a business transaction which will ultimately require Port involvement, financial or otherwise.

  • Hosting Services 13.1 If Supplier or its subcontractor, affiliate or any other person or entity providing products or services under the Contract Hosts Customer Data in connection with an Acquisition, the provisions of Appendix 1, attached hereto and incorporated herein, apply to such Acquisition.

  • Transitional Services Contractor shall provide Transitional Services to offenders who are being released from a prison, an assessment/sanction center, prerelease center, or treatment center for up to the first 90 days of community supervision after release. A Probation and Parole Officer (PO) will determine the specific services to be provided to each offender based on the offender’s needs and individualized case plan as determined or developed by the State. The referring PO will complete an agreed upon referral form designating the services selected. Contractor will confirm availability of services, establish a start date, and return the referral form to the PO and the designated State staff.

  • Professional Services Bodily injury" or "property damage" arising out of the rendering of or failure to render profes- sional services;

  • Internet Services Transfer Agent shall make available to Fund and Shareholders, through its web sites, including but not limited to xxx.xxxxxxxxxxxxx.xxx (collectively, “Web Site”), online access to certain Account and Shareholder information and certain transaction capabilities (“Internet Services”), subject to Transfer Agent’s security procedures and the terms and conditions set forth herein and on the Web Site. Transfer Agent provides Internet Services “as is,” on an “as available” basis, and hereby specifically disclaims any and all representations or warranties, express or implied, regarding such Internet Services, including any implied warranty of merchantability or fitness for a particular purpose and implied warranties arising from course of dealing or course of performance. Transfer Agent shall at all times use reasonable care in performing Internet Services under this Agreement.

  • Customer Services Customer Relationship Management (CRM): All aspects of the CRM process, including planning, scheduling, and control activities involved with service delivery. The service components facilitate agencies’ requirements for managing and coordinating customer interactions across multiple communication channels and business lines. Customer Preferences: Customizing customer preferences relative to interface requirements and information delivery mechanisms (e.g., personalization, subscriptions, alerts and notifications).

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