Client Satisfaction Surveys. The OoA will conduct an annual multi-language customer satisfaction survey as needed. Results of the survey will be distributed in a report as deemed appropriate by the Office on Aging.
Client Satisfaction Surveys. HHSC shall be responsible for conducting Client satisfaction surveys and providing the survey report(s) to MTO. The MTO must use the Client satisfaction survey report(s) provided by HHSC to implement strategies to: (1) address meaningful and/or recurring service delivery issues; (2) assess performance of its service units (e.g., Call Center, claim processing section, enrollment section, etc.); (3) improve its administrative and Call Center processes, and standards for service delivery. The MTO must submit a Corrective Action Plan to HHSC no later than thirty (30) calendar days from receipt of the Client satisfaction report(s), when Client satisfaction is less than 95% in the MTO Region.”
Client Satisfaction Surveys. Acro conducts a comprehensive and thorough annual survey through a third party web-based tool to gauge the client’s satisfaction in all aspects of its service including, but not limited to the recruitment process, the interview process, the hire and on-boarding processes, the account management team and processes, the quality and quantity of the employees/candidates that will be provided, The Contractor’s employee management teams, the employee performance appraisal and reward systems, the processes that will be used to reduce turnover, keep the employees motivated and in high morale, Contractor’s training processes, Contractor’s billing processes, Contractor’s problem resolution processes, and the overall service experience provided to the State. This survey is conducted on-line and the results are sent within 30 days following the tabulation of the survey results. All satisfaction surveys will be customized, conducted and reported at intervals specified by the State. A sample customer satisfaction survey appears below:Question Score (out of 5)
Client Satisfaction Surveys. The OoA will conduct an annual multi-language customer satisfaction survey as needed. Results of the survey will be distributed in a report as deemed appropriate by the Office on Aging. County of Orange 6 of 47 Age Well Senior Services, Inc. OC Community Resources Contract # 17-27-0006-M2
Client Satisfaction Surveys. KHA conducts random satisfaction surveys with parents and youth which are collected, analyzed and shared with the Contractor to encourage program improvements.
Client Satisfaction Surveys. Client will make reasonable efforts to participate in Client satisfaction surveys as reasonably requested by Microsoft, Unisys, or a designee, in order to help Unisys improve its products and services.
Client Satisfaction Surveys. Contractors must develop a client satisfaction survey to facilitate client input into clinic operations and services. Survey results must be considered when identifying areas for improvement.
Client Satisfaction Surveys. 23 H. CONTRACTOR and ADMINISTRATOR may mutually agree, in writing, to modify 24 Audits, and incidents reportable to DHCS. 25 26 the Reports Paragraph of this Exhibit A to the Agreement. 27
Client Satisfaction Surveys. Quality as perceived by the client is the most important single long-run determinant of market share and profitability. The Client Satisfaction Survey starts by asking the client to list the three factors that they consider the most important to their purchase decision. This data can be used to focus on the specific needs of that or similar clients. The client then rates on a five-point scale their level of satisfaction with the work performed in terms of schedule, budget, quality and the price they paid. These variables are identified as the key variables for assessing value. Respondents are asked if their account manager over-promised and/or under-delivered. A true measure of customer satisfaction is repeat business; respondents are asked if they were more likely to do business with Xxxxx in the future based on the results of the evaluated work. Similarly, Xxxxx’s performance is evaluated relative to its competitors. The mean is calculated to produce a single rating of client satisfaction for the project. The survey concludes with two open ended questions soliciting additional feedback such as suggestions on how to better serve clients.
