Client Satisfaction. To the best of your knowledge, have any Clients treated in your Facility under the AHS Agreement experienced any unplanned hospital admissions or emergency room visits? Yes No If yes, please provide a summary (including Client PHN and reason for admission) as per requirements in Schedule D Reporting Requirements Annual Reporting Template (Continued) Unplanned Hospital Admissions and/or Emergency Room visits Annual Reporting Template (Continued) Complication rates (including nosocomial infections and major surgical complications): Please provide the following: Intra-operatively Postoperatively Procedure Type Procedure Type Change of Ownership or Control Confirm that there has not been any change of ownership or control of your Facility since this Agreement with AHS was originally signed? Confirmed
Client Satisfaction. The percent of Individuals receiving A&D 82 Services who have completed a problem gambling client satisfaction survey and would positively recommend the Provider to others must not be less than [85%.] Client satisfaction surveys must be completed by no less than [85%] of total enrollments.
Client Satisfaction. To the best of your knowledge, have any Clients treated in your Facility under the AHS Agreement experienced any unplanned hospital admissions or emergency room visits? Yes No If yes, please provide a summary (including Client PHN and reason for admission) as per requirements in Schedule D Reporting Requirements Annual Reporting Template (Continued) Unplanned Hospital Admissions and/or Emergency Room visits Annual Reporting Template (Continued) Complication rates (including nosocomial infections and major surgical complications): Please provide the following: Intra-operatively Postoperatively Procedure Type Procedure Type Change of Ownership or Control Confirm that there has not been any change of ownership or control of your Facility since this Agreement with AHS was originally signed? Confirmed Proof of insurance Please provide AHS with your current certificate of insurance (refer to section 15.3 for specific coverage requirements) Insurance Declaration The signature below will confirm that the Facility is in compliance with the contractual insurance requirements as described in section 15.3 Date: Signature: Printed name of above signature and title: Preventative Maintenance of Equipment Declaration The signature below will confirm that the Equipment involved in the delivery of Services under the Agreement with AHS has been maintained, as per manufacturer specifications and guidelines, and that your Facility would be willing to have AHS audit your records in this area. Date: Signature: Printed name of above signature and title: Schedule “D” Appendix 4 Incident Management Process Process Operators are required to report all situations where Clients have suffered harm or experienced close calls and any hazards that could lead to Client harm in accordance with the following grid: Event When to Report Contact Person/Info Hospital Transfers To be reported immediately, irrespective of level of Harm Edmonton: NHSF Contract Manager 780.342.0008 Severe Harm (critical incident) To be reported immediately in reasonable detail, with follow up report in complete detail to be submitted within 24 hours of event Edmonton: NHSF Contract Manager 780.342.0008 Moderate and Minimal Harm To be reported in complete detail within 72 hours of event NHSF Contract Manager Edmonton: 780.342.0008 No Apparent Harm, Hazards and Close Calls To be reported in complete detail within 30 days of event NHSF Contract Manager Edmonton: 780.342.0008 Definitions
Client Satisfaction. Network Provider agrees to administer a client satisfaction survey as part of their CQI plan. An analysis of the survey’s results and an action plan to improve areas of service delivery, if warranted by the survey results shall be submitted to the Contract Manager prior to the 10th month of this contract. In addition, Network Provider shall participate in any client satisfaction activities requested by ChildNet. This shall include the administration of client satisfaction surveys developed by ChildNet or required through future development by the Department of Children and Families.
Client Satisfaction. The percent of Individuals receiving A&D 81 Services who have completed a satisfaction survey and would positively recommend the Provider to others must not be less than [85%.] Satisfaction surveys must be completed by no less than [50%]of total enrollments.
Client Satisfaction. (a) Employees will take an active role in ensuring client satisfaction and acknowledge that client relationships are important to the growth of and its ability to offer continuing employment.
Client Satisfaction. In the event of a complaint concerning insurance services, the policyholder may contact the Quality Service of AXA ASSISTANCE: ▪ By e-mail: xxxxxxxx.xxxx.xxx@xxx-xxxxxxxxxx.xxx ▪ By letter: AXA ASSISTANCE Customer Care Xxxxxx Xxxxxx 000 PO Box 1 1050 Brussels The complaint will be examined as quickly as possible by the Quality Service of AXA ASSISTANCE and processed as per the following timeframes. • A confirmation of receipt of the complaint will be sent within three working days with an explanation of further proceeding, unless a response is given within one week. • Within five days, a definitive response is sent to the policyholder, except in the case of complex problems, in which case the matter is dealt with within one month. • If this is impossible, the problem is analysed and a valid reason is given for the non-respect of the usual timeframes, with an indication within one month, of the length of time before a definitive response can be expected.
Client Satisfaction. The parties to this Agreement acknowledge that high Client satisfaction leading to good Client relationships is important to the survival, success and growth of The Company and therefore its ability to offer continuity of employment to employees.
Client Satisfaction. The percent of problem gambling affected individuals receiving A&D 82 Services who complete a problem gambling client satisfaction survey and would positively recommend the Provider to others must not be less than 85%. Client satisfaction surveys must be collected from not less than 50% of total enrollments. Long-term Outcome: At the six month follow up for individuals completing treatment, a minimum of 50% must report abstinence or reduced gambling.
Client Satisfaction. Based upon “top two-box” satisfaction/approval results using a standard five-point survey tool, Group shall experience a satisfaction rating of 90% or better, regarding client services and medical management teams, reporting and analytics.
