CLIENT ESCALATION TO GLOBALLOGIC Sample Clauses

CLIENT ESCALATION TO GLOBALLOGIC. Escalation procedures are in place at the Client to manage the resolution of incidents when they occur. If a Priority 1 incident is not resolved by Client within *** of when Client was made aware of the incident, the incident may be escalated to GlobalLogic, who will drive escalation and resolution of the incident within Client’s operations and engineering groups, and ensure that Client is kept updated with the incident resolution process. The appropriate Business Development person will also be informed of the occurrence and status of any Priority 1 incident. Within *** of the Effective Date, GlobalLogic will advise Client of the GlobalLogic Contact Data designated in Table 4.7.1. Table 4.7.1 Escalation Level GlobalLogic Escalation Contact Data Priority 1 Priority 2 Level 1 GlobalLogic to provide *** *** Xxxxx 0 GlobalLogic to provide *** *** Xxxxx 0 GlobalLogic to provide *** ***
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