CLIENT AGGRESSION. (1) The parties recognise that client aggression is a workplace health and safety issue affecting some public sector workplaces and agree that violence and aggression by clients towards staff is not acceptable.
CLIENT AGGRESSION. 57.1. Violence and aggression against staff is not acceptable and will not be tolerated. It is not an inevitable part of the job.
CLIENT AGGRESSION. The parties recognise that client aggression is a workplace health and safety issue affecting some TAFE Queensland workplaces and agree that violence and aggression by clients towards employees is not acceptable.
CLIENT AGGRESSION. 44.1 The parties recognise that client aggression is a workplace health and safety issue affecting some public sector workplaces and agree that violence and aggression by clients towards staff is not acceptable. The Government, through Workplace Health and Safety Queensland of the Department of Justice and Attorney-General, will review and update its publications dealing with occupational violence. On completion of this review and within twelve months of certification of this Agreement, Government will consult with public sector unions about implementation of strategies consistent with Workplace Health and Safety Queensland publication to manage the risk, and respond to incidents, of client aggression.
CLIENT AGGRESSION. The parties recognise that client aggression is a workplace health and safety issue affecting some public sector workplaces and agree that violence and aggression by clients towards staff is not acceptable. The employer commits to providing personal safety training as follows: Face to face personal safety training will be provided to all employees engaged at Child Safety Service Centres and Youth Justice Service Centres. The employer will extend personal safety training to all other employees through an online module. The personal safety training will focus on strategies to ensure personal safety in the workplace, including planned approaches in particular scenarios and de-escalation of conflict and aggressive behaviour in others.
CLIENT AGGRESSION. 74.1 Violence and aggression against Queensland Health staff is not acceptable and will not be tolerated. It is not an inevitable part of the job.
