Clerical Employee. For purposes of this Agreement, the term clerical employee shall be defined as an employee who is primarily employed in the Township Hall for purposes of performing ordinary and customary secretarial services, copy, transcribing, letter writing, stenographic services, attending to correspondence, filing, and customer and patron services and other such related duties and activities.
Clerical Employee level 3 An administrative/clerical employee at this level undertakes a range of basic clerical functions within established routines, methods and procedures. Indicative roles performed at this level are: General and administrative services General clerk/Typist (second and subsequent years of service) Receptionist
Clerical Employee level 6 An employee at this level: • is capable of functioning with a high level of autonomy, and prioritising their work within established policies, guidelines and procedures; • is responsible for work performed with a substantial level of accountability and responsibility; • works either individually or in a team; • may require comprehensive computer knowledge or be required to use a computer on a regular basis; • possesses administrative skills and problem solving abilities; • possesses well developed communication, interpersonal and/or arithmetic skills; and • may require formal qualifications at post-trade or Advanced Certificate or Associate Diploma level and/or relevant skills training or experience. Indicative roles performed at this level are: General and administrative services Computer clerk (advanced) Pay clerk (advanced) Library technician Medical imaging administration
Clerical Employee level 8 Employees at this level will typically have worked or studied in a relevant field and will have achieved a standard of relevant and/or specialist knowledge and experience sufficient to enable them to independently advise on a range of activities and features and contribute, as required, to the determination of objectives, within the relevant field/s of their expertise. They are responsible and accountable for their own work; and may have delegated responsibility for the work under their control or supervision, in terms of, inter alia, scheduling workloads, resolving operations problems, monitoring the quality of work produced as well as counselling staff for performance as well as work related matters. They would also be able to train and to supervise employees in lower levels by means of personal instruction and demonstration. They often exercise initiative, discretion and judgment in the performance of their duties. The possession of relevant post-secondary qualifications may be appropriate but not essential. Indicative typical duties and skills in this level may include: • operating and having responsibility for a complex and diverse payroll system; • applying detailed knowledge of the organisation’s objectives, performance, projected areas of growth, product trends and general industry conditions for the purposes of assisting in developing policy or new products and services to meet changing market needs or other circumstances; • using computer software packages including evaluating and determining optimum software solutions or the integration of complex word processing/data/graphics text; • finalising quotations or costings by applying a detailed knowledge of variable inputs, margins, market conditions, supply and delivery arrangements; or • preparing internal reports for management in any or all of the following areas: ▪ account/financial; ▪ staffing; ▪ legislative requirement; and ▪ other significant company activities/operations.
Clerical Employee. Employees at this level may include the initial recruit who may have limited relevant experience. Initially work is performed under close direction using established practices, procedures and instructions. Later, work is likely to be performed under routine supervision with intermittent checking. Such employees perform routine clerical and office functions requiring an understanding of clear, straight forward rules or procedures. Problems can usually be solved by reference to established practices, procedures and instructions. Employees at this level are responsible and accountable for their own work within established routines, methods and procedures and the less experienced employee's work may be subject to checking at all stages. The more experienced employee may be required to give assistance to less experienced employees in the same classification. Typical Duties/Skills: • Directing telephone callers to appropriate staff, issuing and receiving standard forms, relaying internal information and greeting of visitors e.g. reception, switchboard. • Telephonists involved in the manipulation of communication apparatus, including computerised keyboard/switchboard/call centre. • Maintenance of basic manual and/or computerised records. • Filing, recording, matching, checking and batching of accounts, records, invoices, orders, store requisitions etc. • Handling, recording or distributing mail including messenger service. • Simple stock control functions (e.g. seeing that the office or department has adequate supplies of stationery, standard printed forms, tea room amenities etc.) within clearly established parameters. • Copy typing and audio typing. The routine operation of a range of equipment including adding machines, calculators, cash registers, facsimile and telex machines, photocopiers, guillotines, franking machines, switchboard, computerised radio/telephone equipment, or any other equipment to facilitate communications, paging systems, telephone/intercom systems, telephone answering machines. • The basic use of keyboard operated equipment including typewriters/computers, word processing, micro personal computers and attached printers.
Clerical Employee. Employees at this level have achieved a standard to be able to perform specialised or non-routine tasks or features of the work. Work is likely to be without supervision with general guidance on progress and outcomes sought and involves the application of knowledge with depth in some areas and a broad range of skills. Initiative, discretion and judgement are required in carrying out assigned duties. Such employees may be required to give assistance and/or guidance (including guidance in relation to quality of work and which may require some allocation of duties) to employees in Level 1 and 2 and would be able to train such employees by means of personal instruction and demonstration. Typical Duties/Skills: • Prepare cash payment summaries, banking report and bank statements, calculate and maintain wage and salary records; follow credit referral procedures; apply purchasing and inventory control requirements; post journals to ledger etc. at a higher level than at Level 2. • Provide detailed advice and information on the organisation's products and services; respond to client/public/supplier problems within own functional area utilising a high degree of interpersonal skills. • Secretarial - performing a broad range of clerical functions at a higher level than at Level 2. • Apply computer software packages utilizing clerical skills at a higher level than at Level 2.
Clerical Employee. Employees at this level are subject to broad guidance or direction and would report to more senior staff as required. Such employees will typically have worked or studied in a relevant field and will have achieved a standard of relevant and/or specialist knowledge and experience sufficient to enable them to independently advise on a range of activities and features and contribute, as required, to the determination of objectives, within the relevant field(s) of their expertise. They are responsible and accountable for their own work and may have delegated responsibility for the work under their control or supervision, in terms of, inter alia, scheduling workloads, resolving operations problems, monitoring the quality of work produced as well as counselling staff for performance as well as work related matters. They would also be able to train and to supervise employees in lower levels by means of personal instruction and demonstration. They often exercise initiative, discretion and judgment in the performance of their duties. The possession of relevant post secondary qualifications may be appropriate but not essential. Typical Duties/Skills: • Operates and is responsible for a complex and diverse payroll system. • Apply detailed knowledge of organisation's objectives, performance, projected areas of growth, product trends and general industry conditions for the purposes of assisting in developing policy or new products and services to meet changing market needs or other circumstances. • Application of computer software packages including evaluating and determining optimum software solutions or the integration of complex word processing/data/graphics text. • Prepare internal reports for management on account/financials, staffing, legislative requirements, and any other significant company activities/operations. • Finalise quotations or costings by applying a detailed knowledge of variable inputs, margins, market conditions, supply and delivery arrangements. • Executive secretary/Executive Assistant who performs a broad range of executive support functions with minimal direction or supervision.
