Claims Handling. 6.1 Claims Handling service requirements will be specified by the Contracting Body in the Call Off Contract, and the Broker should respond to that, taking into account any in-house or other incumbent capability. 6.2 Should the Broker sub contract out the claims handling service, the selected Broker shall remain responsible for the service including the management of their sub contractors. 6.3 The Broker shall make all reasonable endeavours to ensure that any costs for which the Contracting Bodies is liable are minimised 6.4 Claim notification details will be agreed with the Contracting Bodies in the Call Off Contract. 6.5 The Broker must ensure: 6.5.1 Conflicts of interest are managed and disclosed; 6.5.2 Claims are handled fairly; 6.5.3 Claims are settled promptly; and 6.5.4 The Contracting Body must be provided with information on the claims handling process, and with an explanation of why a claim is rejected or not settled in full, where relevant. 6.6 The Contracting Body may require an on line solution. This will be confirmed by the Contracting Body in the Call Off Contract.
Appears in 2 contracts
Sources: Insurance Services Framework Agreement, Insurance Services Framework Agreement
Claims Handling. 6.1 7.1 Claims Handling service requirements requirement will be specified by the Contracting Body in the Call Off ContractMarket Presentation, and the Broker Insurer should respond to that, taking into account any in-house or other incumbent capability.
6.2 7.2 Should the Broker Insurer sub contract out the claims handling service, Claims Handling service the selected Broker Insurer shall remain responsible for the service including the management of their sub contractors.
6.3 7.3 The Broker Insurer shall make all reasonable endeavours to ensure that any costs for which the Contracting Bodies Body is liable are minimised.
6.4 7.4 Claim notification details will be agreed with the Contracting Bodies Body in the Call Off ContractMarket Presentation.
6.5 7.5 The Broker Insurer must ensure:
6.5.1 7.5.1 Conflicts of interest are managed and disclosed;
6.5.2 7.5.2 Claims are handled fairly;
6.5.3 7.5.3 Claims are settled promptly; and
6.5.4 7.5.4 The Contracting Body must be is provided with information on the claims handling process, and with an explanation of why a claim is rejected or not settled in full, where relevant.
6.6 7.6 The Contracting Body may require an on line online solution. This will be confirmed by the Contracting Body in the Call Off ContractMarket Presentation.
Appears in 2 contracts
Sources: Insurance Services Framework Agreement, Insurance Services Framework Agreement
Claims Handling. 6.1 7.1 Claims Handling service requirements will be specified by the Contracting Body in the Call Off ContractSchedule of Requirements, and the Broker should respond to thatthis request, taking into account any in-house or other incumbent capability.
6.2 7.2 Should the Broker sub contract out the claims handling service, the selected Broker shall remain responsible for the service including the management of their sub contractors.
6.3 7.3 The Broker shall make all reasonable endeavours to ensure that any costs for which the Contracting Bodies is liable are minimised
6.4 7.4 Claim notification details will be agreed with the Contracting Bodies in the Call Off ContractSchedule of Requirements.
6.5 7.5 The Broker must ensure:
6.5.1 7.5.1 Conflicts of interest are managed and disclosed;
6.5.2 7.5.2 Claims are handled fairly;
6.5.3 7.5.3 Claims are settled promptly; and
6.5.4 7.5.4 The Contracting Body must be provided with information on the claims handling process, and with an explanation of why a claim is rejected or not settled in full, where relevant.
6.6 7.6 The Contracting Body may require an on line solution. This will be confirmed by the Contracting Body in the Call Off ContractSchedule of Requirements.
Appears in 2 contracts
Sources: Insurance Services Framework Agreement, Insurance Services Framework Agreement