CALL RECORDINGS. Call recordings are permitted for the purpose of quality assurance and training only. The Contractor may use the recorded calls for business purposes related to this Contract only. Upon request, Contractor shall provide to Purchaser non-recorded lines and ensure that they are non-recorded throughout the life of the Contract. The Contractor shall regularly ensure that non-recorded lines are compliant to the non-recorded requirements of this Contract. Should a call get inadvertently recorded on a non-recorded call line, the recording shall be destroyed immediately and the Contractor shall notify the Purchaser of the accidental recording and its destruction. Should the Contractor conduct system updates, the Contractor shall ensure that non-recorded lines are available and active for Purchaser use.
CALL RECORDINGS. If Provider processes call recordings, Provider shall establish strong controls for processing call recordings containing Highly Restricted data or Personal Data. Access to and processing of call recordings shall be limited only to Representatives necessary to provide the Solutions and in compliance with Applicable Law. Provider shall keep a recorded log of all access made to call recordings. Provider shall delete all call recordings containing Personal Data as soon as reasonably possible after the recordings have served their purpose and within such time frames as are set down by Privacy Laws and applicable security standards, but in any event, no later than 90 days (21 days in EMEA), unless otherwise approved in writing by Dell’s Privacy Office. Provider shall record only a small sample of the call volume and within such time frames required by Privacy Laws. For recordings containing payment card or other Highly Restricted data, Provider shall store the call recordings in voice stream format (and not as data files), unless all payment card data is removed from the recordings or rendered unreadable/inaudible at the time of recording.
CALL RECORDINGS. The Service Provider shall record all calls received in the Service Center in support of the Services. This includes the initial call, transferred calls, or any calls made by Service Center staff (e.g., HR Specialists, supervisors, managers) outbound to Covered Population. Service Provider agrees to provide the Department remote access to the call recording platform owned or licensed by the Service Provider and used for State of Florida calls. The Department shall provide the Service Provider a list of all intended Users prior to receiving access and shall identify only those Users who have a legitimate business need to receive access. The Department shall notify the Service Provider of any Users who should no longer be granted access. Upon receipt of such notice, the Service Provider, as soon as reasonably possible, shall remove User access. The Service Provider shall also provide screen capturing call recording technology to synchronize voice and video of an HR Specialist’s customer interactions. The intent is to capture not only the call itself but the activity that took place on the HR Specialist’s screen. The Service Provider agrees to deploy screen capturing call recording technology to other Service Provider clients prior to deploying such technology for the State of Florida. It is important to the State of Florida that the technology has been successfully deployed for multiple Service Provider clients prior to instituting the technology for the State of Florida. The Service Provider shall allow the State of Florida to have access to view screen capturing technology that has been implemented with other Service Provider clients to determine whether such technology: (1) synchronizes voice and video of an HR Specialists customer interactions without error; and (2) improves an HR Specialist’s customer interaction and call accuracy with Users, but the foregoing is subject to Service Provider’s right to shield and protect such other clients’ confidential and personally identifiable information from view or access by State of Florida or other third parties, as Service Provider deems necessary. The Service Provider shall maintain the calls for a minimum of two years with an internal Service Provider policy in place ensuring the criteria for which recordings should be retained for further investigation. However, calls less than 90 days old shall be readily available (i.e., accessible to the Department within 30 minutes.) The Service Provider and the Departme...
CALL RECORDINGS. We will record telephone conversations and calls using other electronic media, without the use of any warning, in order to assist with our monitoring and compliance procedures, and to avoid misunderstandings. Such records shall be our property and will be accepted by you as evidence of your orders or instructions. We may use recordings and/or transcripts thereof for any purpose which we deem desirable, to the extent permitted by Applicable Law.
CALL RECORDINGS a. A call recording facility is a chargeable service provided by the Company usually bundled to another product such as a cloud phone system. The Company will provide the facility for call recording which the Client will be able to manage via the self-service online portal. It is the Client’s responsibility to ensure that the facility is enabled to record as and when required. It is the Client’s responsibility to ensure that it notifies the relevant parties of the recording of any conversations, either inbound or outbound, using the call recording facility and that its use is in line with applicable legislation. Orbtalk will keep call recordings stored within the Client’s environment for a period of 5 weeks (the “Default Period”). It is the Client’s responsibility to download, back up and archive securely and appropriately all these call recordings before the end of the Default Period or any extended back up period the Company agreed with the Client.
CALL RECORDINGS. The Service Provider shall record all calls received in the Service Center in support of the Services. This includes the initial call, transferred calls, or any calls made by Service Center staff (e.g., HR Specialists, supervisors, managers) outbound to Covered Population. Service Provider agrees to provide the Department remote access to the call recording platform owned or licensed by the Service Provider and used for State of Florida calls. The Department shall provide the Service Provider a list of all intended Users prior to receiving access and shall identify only those Users who have a legitimate business need to receive access. The Department shall notify the Service Provider of any Users who should no longer be granted access. Upon receipt of such notice, the Service Provider, as soon as reasonably possible, shall remove User access. The Service Provider shall also provide screen capturing call recording technology to synchronize voice and video of an HR Specialist’s customer interactions. The intent is to capture not only the call itself but the activity that took place on the HR Specialist’s screen. The Service Provider shall maintain the calls for a minimum of two years with an internal Service Provider policy in place ensuring the criteria for which recordings should be retained for further investigation. However, calls less than 90 days old shall be readily available (i.e., accessible to the Department within 30 minutes.)
CALL RECORDINGS. Vendor shall record all inbound and outbound calls received or made in the CEC in support of the Services. This includes the initial call, transferred calls, or any calls made by CEC staff (e.g., CSRs, supervisors, managers, client services) outbound to Customers. Vendor shall also provide screen capturing call recording technology to synchronize voice and video of a CSR’s interactions with Customers. The intent is to capture not only the call itself but the activity that took place on the CSR’s screen. Vendor agrees to provide FHKC remote access to the call recording platform owned or licensed by Vendor and used for Florida KidCare calls. FHKC shall provide Vendor a list of FHKC’s employees prior to receiving Access and shall identify only those employees who have a legitimate business need to receive Access. FHKC shall notify Vendor of any FHKC employees who should no longer be granted Access. Upon receipt of such notice, Vendor shall, as soon as reasonably possible, remove Access to the call recording platform. Vendor shall maintain the calls for a minimum of 10 years with an internal Vendor policy in place ensuring the criteria for which recordings should be retained for further investigation. Vendor shall ensure calls less than 90 days old are readily available.
CALL RECORDINGS. Customer acknowledges and understands that, if it subscribes to and uses call recording features of the Services, (i) recordings and transcripts of such calls are Customer Data, and (ii) calls will be recorded at all times, inclu ding when a call is placed on hold or after a call is transferred to another party. Customer agrees that when using the call recording features it will comply with all notice, consent, and privacy requirements pursuant to any applicable laws.
CALL RECORDINGS. Requirements for 3rd Party QA Vendor will provide access to ****% of all call recordings to Comcast’s 3rd party QA providers for quality assurance monitoring and process improvement initiatives. 5.4 CSR IDs / Profile – Data Requirements The parties agree that Vendor requires timely processing of Vendor’s request to Comcast for CSR ids to the appropriate billing platforms in order for Vendor to perform the Services. Vendor, no later than the **** day of CSR training, will supply to Comcast a list of CSR names, tools requested, and products that CSRs will support, to the Comcast ID team. Comcast will supply CSR ids within **** business days of receipt, in order to ensure that such CSRs receive the needed CSR ids to receive the proper training. 5.5
CALL RECORDINGS. 1.26.1 Any call recording feature may record personal calls made by your employees or anyone else who may use your Service to make or receive calls. You accept that it is your responsibility to ensure any such users are aware of this and you agree to indemnify us from any claims which may be a direct or indirect consequence of such call recordings being made.
