Call Monitoring. 16.1 The Client agrees that Guru Technology may monitor and record calls made to or by Guru Technology by or to the Client (and/or any of their employees or personnel), for training purposes, to improve the quality of its Client services and to assist with complaint handling. The Client undertakes to make its employees and personnel aware of the rights reserved by Guru Technology under this condition.
Appears in 4 contracts
Samples: Master Services Agreement, Master Services Agreement, Master Services Agreement
