Call Management Sample Clauses

Call Management. Based on information provided by the End-Customer, the Call Center representative will determine the nature of the reported issue and attempt to resolve the problem. If the issue cannot be resolved in a timely manner, the call will be escalated to the appropriate support group. If needed, the appropriate support group will contact End-Customer’s personnel. Intel will monitor the call for response and resolution and track the call through resolution.
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Call Management. Calls to the Company’s Service Desk shall be by telephone or e-mail. Once received, the Service Desk will request and log the Call details on the Call Management System. The Call will be given a unique identity number. If the Service Desk successfully resolves the Call, the log will be closed. If the Call cannot be resolved it will routed to the appropriate Company Support Unit, which will then manage the Call to completion.
Sample 1
Call Management. All support requests need to be made through our dedicated support portal which can be found at: xxxxx://xxxxxxx.xxxxxxxxxx.xx.xx/support/. This will allow us to provide a better, more dedicated level of support and in order of urgency and priority. We will no longer be able to provide support or create tickets on your behalf through emails or via phone calls as all requests need to go through the support portal.
Sample 1
Call Management. We employ technology in our call center to efficiently track your ongoing service concern. Visionality uses technology to keep logs on ongoing service issues and we use our service database to reduce time in verification of service programs. Exhibit A 16 of 18 0 �!���.�l�o�I!"TY SILVER SERVICE Visionality offers several levels of service • Silver Service provides unlimited remote technical support for your new system. Our trained professionals can work with our customers to diagnose problems. If there is a problem with a component, they can arrange for the repair or replacement of that component. • Gold Service is available within 30 miles of one of our facilities. Gold Service provides all the same benefits as Silver Service as well as adding unlimited on-site support for repairing the system. • Gold Limited Service is available outside the Dallas/Fort Worth and San Antonio areas. It offers the same benefits as Gold service however we limit the number of calls that we can dispatch for service. This allows us to offer Gold service to some customers who are not in our coverage areas. This Proposal is for Visionality Silver Service which includes: • Unlimited telephone support during normal business hours. • On-site support can be provided at an additional charge on a per visit basis. • Replacement parts are covered using standard Manufacturer's Warranty • Some part maintenance has been enhanced with extended service as specified. • Assistance with software upgrades. • Reported Visionality software problems addressed • Feature requests addressed with engineering options • Visionality will handle servicing failed components through factory repair. • Visionality sofware is warranted free from defects for the term of the contract. Exh1b1t A 17 of 18 <D �!���t:"T�!-;}P!TY SILVER SERVICE Service Summary Service Level Silver Service Customer Fort Bend County - Location Start Date 2/1/2000 End Date 1/31/2001 COVERAGE The contract covers the following locations and equipment I Service Object I Location I Description I Price EXTENDED SERVICE ITEMS. These items have additional services such as software upgrades from the factory or next day parts. I Service Item I Serial Number Exhibit A 18 of 18 CERTIFICATE OF INTERESTED PARTIES FORM 1295 1 of 1 Complete Nos. 1 - 4 and 6 if there are interested parties. Complete Nos. 1, 2, 3, 5, and 6 if there are no interested parties. OFFICE USE ONLY CERTIFICATION OF FILING 1 Name of business entity filing form, and the city, state ...
Sample 1
Call Management. VQ Conference Manager provides call management tools to the operational teams; a dashboard of active calls is displayed allowing, for example, layout changes, mutes, adds/removes to be performed. Call performance data is visible in summary form for the call or in detail at the participant level. Self-Service Self-Service enables scaling; the Acano/Cisco CMS platform provides the bridging capacity to deliver massive numbers of calls. Rather than scheduling calls, Self-Service relies on Users dialing into their Virtual Meeting Room/Space. Managed Services Self-Service enables large deployments; some customers, however, require the ability to schedule calls and have operators bring participants into the call, closely manage it and generally ensure the call is successful. These are sometimes called “white glove” calls and are typically large events or senior management calls. VQ Conference Manager supports Managed calls.
Sample 1
Call Management.  A single point of contact for all hardware and system software problem reporting.
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Related to Call Management

  • Fiscal Management Grantee must have accounting and internal control systems to ensure proper management of federal and state funds, maximize non-federal resources, and maintain solvency. Xxxxxxx’s accounting and internal control systems must meet the following requirements:

  • Call monitoring We may occasionally monitor and record calls made to or by us relating to customer services and telemarketing calls made by us, for the purpose of training and improving customer care services, including complaint handling. We and/or our suppliers may also record 999 and 112 calls.

  • Asset Management Supplier will: i) maintain an asset inventory of all media and equipment where Accenture Data is stored. Access to such media and equipment will be restricted to authorized Personnel; ii) classify Accenture Data so that it is properly identified and access to it is appropriately restricted; iii) maintain an acceptable use policy with restrictions on printing Accenture Data and procedures for appropriately disposing of printed materials that contain Accenture Data when such data is no longer needed under the Agreement; iv) maintain an appropriate approval process whereby Supplier’s approval is required prior to its Personnel storing Accenture Data on portable devices, remotely accessing Accenture Data, or processing such data outside of Supplier facilities. If remote access is approved, Personnel will use multi-factor authentication, which may include the use of smart cards with certificates, One Time Password (OTP) tokens, and biometrics.

  • Traffic Management The Customer will not utilize the Services in a manner which, in the view of the Centre Operator, significantly distorts traffic balance on the Centre Operator’s circuits which are shared with other users. If, in the reasonable view of the Centre Operator, the Customer’s traffic patterns cause or may cause such distortion, the Customer should have a dedicated circuit capability. If the Customer declines to do so then the Centre Operator may suspend the Services while the matter is being resolved. If there is no resolution within 5 business days then either party may terminate the Agreement.

  • Financial Management (a) The Recipient shall ensure that a financial management system is maintained in accordance with the provisions of Section 2.09 of the Standard Conditions.

  • Records Management Records the Provider must keep

  • Financial Management Services ‌ Definition: Financial Management Services includes the planning, directing, monitoring, organizing, and controlling of the monetary resources of an organization. Examples: Service areas that are included under the Financial Management Services discipline include, but are not limited to the following:

  • Time Management Because of the nature of the duties performed by these supervisors, it is impracticable to apply provisions which prescribe normal work hours. However, it is normally expected that eighty (80) hours of work shall constitute a normal payroll period. It is recognized that these supervisors are responsible for managing and accounting for their own hours of work and that they may work hours in excess of the normal work day and/or payroll period and may make adjustments in hours of work in subsequent work days and/or payroll periods, provided such time management system does not result in overtime payment or guarantee hour-for-hour time off for extra hours worked.

  • Management (a) The General Partner shall conduct, direct and manage all activities of the Partnership. Except as otherwise expressly provided in this Agreement, all management powers over the business and affairs of the Partnership shall be exclusively vested in the General Partner, and no Limited Partner shall have any management power over the business and affairs of the Partnership. In addition to the powers now or hereafter granted a general partner of a limited partnership under applicable law or that are granted to the General Partner under any other provision of this Agreement, the General Partner, subject to Section 7.3, shall have full power and authority to do all things and on such terms as it determines to be necessary or appropriate to conduct the business of the Partnership, to exercise all powers set forth in Section 2.5 and to effectuate the purposes set forth in Section 2.4, including the following:

  • Financial Management System Subrecipient shall establish and maintain a sound financial management system, based upon generally accepted accounting principles. Contractor’s system shall provide fiscal control and accounting procedures that will include the following:

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