Call Center Support Sample Clauses

Call Center Support. AvePoint shall provide email, web support ticket, phone, and web conferencing (each a “Support Channel” or “Channel”) based Support Services to Customer according to the Customer’s Support Level. Support Channels and hours shall be provided as per the Support Level table below, where the “Local Office Time” shall be the given time at the nearest appropriate AvePoint office or Call Center designated to provide support services to Customer at AvePoint’s discretion, and “Business Days” shall be the days such AvePoint office is opened for regular business per locally accepted businesses practices. SUPPORT PROGRAM FEATURES Support Level Basic Standard Premier Support Channels Email or Web Support Ticket Only Email, Web Support Ticket, Phone and Web Conferencing Email, Web Support Ticket, Phone and Web Conferencing Support Hours Business Days, 7:00 am–7:00 pm Local Office Time Business Days, 7:00 am–7:00 pm Local Office Time 24 hours / day, 7 days / week Email/web support ticket response time Based on Issue Severity Based on Issue Severity Based on Issue Severity, with priority handling within Issue Severity Level As indicated, email and web support ticket response times shall be based on Issue Severity Level, as defined in the Email and Web Support Ticket Response Times table below. Such Issue Severity Level shall be assigned by AvePoint at the time of receipt of such email or web support ticket request from Customer per the Issue Description guidelines given in the table below at AvePoint’s sole discretion. AvePoint shall make all commercially reasonable efforts to respond to such support requests within the given Response Time. Requests received from Customers with Premier Level Support Services shall receive priority handling over other requests within a given Issue Severity Level.
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Call Center Support. For any offering that includes call center support services for Licensed Product (whether or not in addition to other services, such as on-site service), such call center support services are limited to Monday through Friday during Xxxxxxx’x normal business hours, exclusive of Pearson holidays. Call center support services include a variety of methods of contact, including telephone, email and online “chat” support. Call center support services for Licensed Product are limited to teachers and administrative staff at the Licensed Sites. Call center support is not available to students, or to any home users (e.g., parents or guardians), for Licensed Product configurations that permit home usage. Call center support is limited to support for technical issues that Customer experiences in use of Licensed Product. Call center support is not a substitute for training and does not include instructional guidance in the use of Licensed Product.
Sample 1Sample 2
Call Center Support. Verily will operate a call center to provide support to Participants experiencing issues with using the Platform or scheduling an appointment. Call center support is expected to be available for business hours on a best efforts basis. For clarity,the call center may be operated by Verily or its affiliates or third party contractors.
Sample 1
Call Center Support. AvePoint shall provide email, web support ticket, phone, and web conferencing (each a “Support Channel” or “Channel”) based Support Services to Customer according to the Customer’s Support Level. Support Channels and hours shall be provided as per the Support Level table below, where the “Local Office Time” shall be the given time at the nearest appropriate AvePoint office or Call Center designated to provide support services to Customer at AvePoint’s discretion, and “Business Days” shall be the days such AvePoint office is opened for regular business per locally accepted businesses practices. 2.2 Support du Centre d’Appels. AvePoint fournira au Client des Services de Support par e-mail, ticket de support web, xxxxx téléphonique, ou xxxxx en conférence web (chacun constituant un « Canal de Support » ou « Canal »), conformément au Niveau de Support du Client. Les Canaux de Support et les horaires seront proposés conformément au tableau de Niveau de Support ci-dessous, dans lequel l’« Heure Locale » sera l’heure du bureau ou centre d’appels AvePoint le plus proche désigné pour fournir les Services de Support au Client, à la discrétion d’AvePoint, et les « Jours Ouvrés » correspondront aux jours auxquels le bureau d’AvePoint est ouvert pour son activité normale, selon les pratiques commerciales localement acceptées. SUPPORT PROGRAM FEATURES CARACTÉRISTIQUES DU PROGRAMME DE SUPPORT Support Level / Niveau de Support Basic / Basique Standard Premier/Premium Support Channels / Canaux de Support Email or Web Support Ticket Only / Email ou ticket de support Web uniquement Email, Web Support Ticket, Phone and Web Conferencing / Email, ticket de support Web, téléphone et xxxxx en conférence Web Email, Web Support Ticket, Phone and Web Conferencing / Email, ticket de support Web, téléphone et xxxxx en conférence Web Support Hours / Horaires du Support Business Days, 7:00 am–7:00 pm Local Office Time / Jours ouvrés, 7:00 –19:00 heure locale Business Days, 7:00 am–7:00 pm Local Office Time / Jours ouvrés, 7:00 –19:00 heure locale 24 hours / day, 7 days / week / 24 heures/24, 7 jours/7 Email/web support ticket response time / Temps de réponse par email/ticket de support Web Based on Issue Severity / En fonction de la Gravité de l'Incident Based on Issue Severity / En fonction de la Gravité de l'Incident Based on Issue Severity, with priority handling within Issue Severity Level/ En fonction de la Gravité de l'Incident, avec gestion prioritaire pour un même Niveau de Grav...
Sample 1
Call Center Support. AvePoint shall provide email, web support ticket, phone, and web conferencing (each a “Support Channel” or “Channel”) based Support Services to Customer according to the below. Support Channels and hours shall be provided as per the table below, where the “Local Office Time” shall be the given time at the nearest appropriate AvePoint office or Call Center designated to provide support services to Customer at AvePoint’s discretion, and “Business Days” shall be the days such AvePoint office is opened for regular business per locally accepted businesses practices. SUPPORT PROGRAM FEATURES Support Level Standard Support Channels Email, Web Support Ticket, Phone and Web Conferencing Support Hours Business Days, 7:00 am–7:00 pm Local Office Time Email/web support ticket response time Based on Issue Severity As indicated, email and web support ticket response times shall be based on Issue Severity Level, as defined in the Email and Web Support Ticket Response Times table below. Such Issue Severity Level shall be assigned by AvePoint at the time of receipt of such email or web support ticket request from Customer per the Issue Description guidelines given in the table below at AvePoint’s sole discretion. AvePoint shall make all commercially reasonable efforts to respond to such support requests within the given Response Time.
Sample 1
Call Center Support. Harlxxx xxxl maintain phone support for Intuit sales representatives. The minimum hours of support include the hours of 5:00am to 6:00pm (Pacific Standard Time) on Business Days. Hours are to be extended to later hours or weekends during peak business times of the year as agreed to by Harlxxx xxx Intuit. Extended hours are subject to an additional service charge as set forth in Exhibit A. During the hours of support, Harlxxx xxxl answer calls from Intuit representatives with an average speed of answer of 30 seconds or less for 80% of the calls. The longest call waiting is not to exceed 5 minutes.
Sample 1

Related to Call Center Support

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • TECHNICAL SUPPORT SERVICES 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • Support Services HP’s support services will be described in the applicable Supporting Material, which will cover the description of HP’s offering, eligibility requirements, service limitations and Customer responsibilities, as well as the Customer systems supported.

  • Program Management 1.1.01 Implement and operate an Immunization Program as a Responsible Entity

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