Common use of Call Center Operations Clause in Contracts

Call Center Operations. 800 Numbers: Contractor shall make information available regarding the Exchange pursuant to Contractor’s toll-free hotline (i.e., 1-800 number) that shall be available to enrollees of Contractor both inside and outside the Exchange. The hotline and information services shall be staffed and operated in accordance with the Customer Service Standards set forth at Section 3.6.1 to provide support to Exchange Enrollees and in a manner designed to assure compliance with these Performance Standards.

Call Center Operations. 800 Numbers: Contractor shall make information available regarding the Exchange pursuant to Contractor’s toll-free hotline (i.e., 1-800 number) that shall be available to enrollees of Contractor both inside and outside the Exchange. The hotline and information services shall be staffed and operated in accordance with the Customer Service Standards set forth at Section 3.6.1 to provide support to Exchange Enrollees and in a manner designed to assure compliance with these Performance Measurement Standards.

Call Center Operations. (a) 800 Numbers: Contractor shall make information available regarding the Exchange pursuant to Contractor’s toll-free hotline (i.e., 1-800 number) that shall be available to enrollees of Contractor both inside and outside the Exchange. The hotline and information services shall be staffed and operated in accordance with the Customer Service Standards set forth at Section 3.6.1 6.1 to provide support to Exchange Enrollees and in a manner designed to assure compliance with these Performance Measurement Standards.

Call Center Operations. (a) 800 Numbers: Contractor shall make information available regarding the Exchange pursuant to Contractor’s toll-free hotline (i.e., 1-800 number) that shall be available to enrollees of Contractor both inside and outside the Exchange. The hotline and information services shall be staffed and operated in accordance with the Customer Service Standards set forth at Section 3.6.1 3.16 to provide support to Exchange Enrollees and in a manner designed to assure compliance with these Performance Measurement Standards.