Business Impact. Customer is required to give a full disclosure of the impact of a reported Incident on Customer’s production environment at the time of the initial report of the Incident. This information directly impacts the initial priority ranking given by the Company to the Incident and helps Company personnel to better allocate support resources.
Business Impact. This Standard is deemed to be Xxxxx 0 priority. This Standard was established to meet AMEX strategies and goals relating to Information Systems Security throughout American Express. These strategies and goals address and incorporate methodologies to ensure AMEX’s compliance to regulatory and legal requirements. Failure to conform to this Standard will have significant impact on AMEX. Immediate migration to this Standard is required. “
Business Impact. (7) Deliverable Quality;
Business Impact. The Company requests information or documentation clarification regarding any of the Services but there is no impact on its business operation. The Company experiences no loss of Services. The result does not impede the operation of a system. 1.Incorrect product behaviour without impact 2.Product question Escalatio n levels Definition Firstline All Support Requests enter Inventive Designer's support system at this initial level. If the support employee cannot resolve the issue, it is escalated to Backline, or directly to a higher level, wherever appropriate. Backline The technicians at this level are more experienced with Inventive Designer's products and the entire scope of applications with which Inventive Designer's products connect. If they cannot resolve the issue, it will be escalated to Development. Developm ent The engineers at this level are part of our Development team. This group performs product fixes but does not have direct contact with Inventive Designer's customers. The ownership stays with the Backline Support Technician.
Business Impact. The Contractor will assess the annual raw material requirements and the associated impact on the ability of forest managers in the region to carry out forest maintenance activities, the number of associated jobs, and any education programs that might be needed to assist in development and operation of the businesses. For example, the expected annual acres treated and the expected cost (or revenue) associate with the management treatments.
Business Impact. Major During regular business- hours Itron will respond Itron will make diligent efforts during normal An unresolved Service Request shall be impact, degraded Operation. An Error other than a Severity Level 1 Error, for which there is no work-around, which degrades or limits operation of major system functions causing Software to miss required business interface or deadlines. Software remains available for operation but in a highly restricted fashion. Example: a) Billing cannot be completed on time, b) Major function is operating outside documented timing / term, c) Software operating slow, missing data, data delivery, daily mission. to Customer regarding Service Request within one (1) business day. While Service Request remains unresolved, Itron will update the Customer and the Service Request at least every other business day, or as otherwise agreed by the parties. Customer will respond to an Itron inquiry or request within one (1) business day. business hours to: i) restore Software with a change to eliminate root cause, ii) a workaround which restores Software and downgrade the Severity Level to S3, S4. escalated to Itron management as follows: After 1 hours: Technical Customer Support Team Lead After 8 hours: Manager, Technical Client Services After 24 hours: Director, Global Support Services After 30 Days: Vice President, Services and Delivery Severity Level 3** Business Impact: Minor Business Impact, compromised operations. An Error other than a Severity Level 1 or Severity Level 2 Error that has moderate impact on use of or access, with low business impact, but not preventing Customer from performing daily activities. Example: The Service Request affects use by Software users, allowing Customer’s functions to continue to meet daily business needs. During regular business- hours Itron will respond to Customer regarding Service Request within two (2) business days. While Service Request remains unresolved, Itron will update the Service Request weekly, or as otherwise agreed by the parties. Customer will respond to an Itron inquiry or request within two (2) business days. Itron will work during normal business hours to: i) restore Software with a change to eliminate root cause, ii) a workaround which restores Software and downgrades the Severity Level to S4 Severity Level 4 Business Impact: Standard Operations intact. A low or no- During regular business- hours Itron will respond to Customer regarding Itron GSS Management Team will make commercially r...
Business Impact. Initially assessed by the Service Desk operator logging the incident based on the customer’s comments and the operator’s knowledge and experience supported by documented scripts and procedures. The Impact Code may be subsequently amended by the Service Desk to reflect real-time changes to the significance and impact of an incident/problem. Any of the Impact Codes may be overruled by applying value judgements and/or by referral to the appropriate level of line management. Resolution - To rectify the underlying cause of the incident and restore the service, UNLESS an agreed plan of action including timescales, to achieve service restoration, can be agreed with the Supplier. Service Availability - The monthly Service Availability shall be measured at the Service Delivery Point within the JPAC and shall be calculated as follows: • Availability = (AST – DT) / AST * 100. • Where: • AST = Agreed Service Time. • DT = Actual downtime during Agreed Service Time. SYSTEMS SERVICES D-9 Version 3.0 dated 23 Mar 07 SERVICE DELIVERY – PAY & ACCOUNTING SERVICES - ANNEX E This Annex sets out some of the Service Levels that underpin the requirements for the Services to be provided by the Supplier under this Agreement. Each serial is an extract from schedule 2B of the AFPAA Amendment Agreement (the contract). This Annex is not intended to be a legal document. In the event of a dispute between the two parties, it will not be adjudicated in a Court of Law. The Service Levels comprise the following: • A serial number that numerically identifies each Service Level. • A Key Service Description that outlines the basis of the Service Level. • Success Factors that specify the measures that are required in order to achieve a successful outcome. These have two specific elements, a Performance Measure and an Operating Level. The Performance Measure specifies the operating frequency and any standards that may apply; in this respect where a Performance Measure refers to a number of Working Days; the first day includes the day of receipt of the request or documentation. The Operating Level specifies the degree, including any tolerances, by which a successful outcome of that Service will be measured. For example, pay for 99.9% of all service personnel is to be enabled both accurately and timely by the due date each month and within an agreed tolerance of a maximum of 2% error in net pay on any individual pay account. Ser No (a) Key Service Description (b) Success Factors Notes (f) Performan...
Business Impact. Dxxx will assist Pelion in structuring solutions that will provide real business value and solve compelling business problems for its customers.
Business Impact. This item is not a "rule" within the meaning of Nevada Revised Statutes, Chapter 237, and does not require a Business Impact Statement. Attachments: A – Draft Reimbursement Agreement B – Peavine Construction Cost Estimate ATTACHMENT A INCLINE VILLAGE GENERAL IMPROVEMENT DISTRICT REIMBURSEMENT AGREEMENT
Business Impact. This item is not a “rule” within the meaning of Nevada Revised Statutes, Chapter 237, and does not require a Business Impact Statement.
