Availability Service Level. The Application Services shall be Available for the percentage of the time each month of the Term of the Agreement as set forth below. [**These service levels and credits are highly customizable depending on how critical the services are. The example below is for moderately high critical applications. Options include removing steps for each month of failure or different availability percentages and steps. Additionally, this can be tailored to have a single availability percentage for critical and non-critical hours. The service level credits currently specified represent the high side of what is reasonable.**] Availability during Critical Hours.
Availability Service Level. Unless a different Services availability level is set forth in the Order or the Supplemental Terms, JCI shall use commercially reasonable efforts to make the Services available twenty four (24) hours a day, seven (7) days a week, except for unavailability of Trial Services and unavailability due to (i) system maintenance and planned downtime (of which JCI shall use reasonable efforts to give prior notice) and (ii) any unavailability caused by: [a] your software or hardware or Third Party Software or hardware; [b] circumstances beyond JCI’s reasonable control, including but not limited to internet service provider and mobile carrier service availability; and [c] misuse of the Services or other violations of this Agreement by you.
Availability Service Level. The Subscription Products will be available 99% percent of the time during defined production hours (“System Availability”) as set forth in this “Service Level Agreement” (this “SLA”). If Xxxxxxx fails to meet the System Availability for three (3) consecutive months, Customer’s sole remedy shall be the prompt and expeditious appointment of a member of Xxxxxxx’ executive team to resolve Customer’s disputes. System Availability is tracked and calculated monthly, as follows: (Total Production Minutes – excluded) – Production Outage Minutes (Total Production Minutes – excluded)
Availability Service Level. The Service Level Trigger for the Service Level related to UIQ Availability is the confirmation that ComEd can access and log into the Production UIQ environment pursuant to Task 3.1.2.3.d.
Availability Service Level. Unless a different Services availability level is set forth in the Order or the Supplemental Terms, JCI shall use commercially reasonable efforts to make the Services available twenty four
Availability Service Level. The Availability Service Level for (3)CrossRoads(R) Service is 99.98% for Standard (3)CrossRoads(R) Service and 99.99% for Protected (3)CrossRoads(R) Service. Standard (3)CrossRoads(R) Service is considered unavailable if the Primary Port is unable to send or receive traffic; Protected (3)CrossRoads(R) Service is considered unavailable if both the Primary Port and the Backup Port are unable to send or receive traffic. In the event that (3)CrossRoads(R) Service becomes unavailable for reasons other than an Excused Outage, Customer will be entitled to a service credit off of the greater of (i) the port MRC (except for any (3)CrossRoads(R) Service billed on an Aggregate CDR basis) for the affected (3)CrossRoads(R) Service port (if applicable), and (ii) the actual usage charges, if any, (calculated on a Megabit basis at the contracted-for price per Megabit) associated with the affected (3)CrossRoads(R) Service port for the particular month. Service credits, in each case, are based on the cumulative unavailability of the affected (3)CrossRoads(R) Service port in a given calendar month as set forth in the following table: For Standard (3)CrossRoads(R) Service: ------------------------------------ -------------------------- Cumulative Unavailability Service Level Credit (in hrs:mins:secs) ----------------------------------- -------------------------- 00:00:01 - 00:10:00 No Credit 00:10:01- 00:45:00 5% 00:45:01- 04:00:00 10% 04:00:01 - 08:00:00 20% 08:00:01 -12:00:00 30% 12:00:01 -16:00:00 40% 16:00:01 - 24:00:00 50% 24:00:01 or greater 100% ------------------------------------ -------------------------- For Protected (3)CrossRoads(R) Service: ------------------------------------ -------------------------- Cumulative Unavailability Service Level Credit (in hrs:mins:secs) ------------------------------------ -------------------------- 00:00:01 - 00:05:00 No Credit 00:05:01- 00:45:00 15% 00:45:01- 04:00:00 35% 04:00:01 - 08:00:00 50% 08:00:01 -12:00:00 75% 12:00:01 or greater 100% ------------------------------------ --------------------------
Availability Service Level. The Availability Service Level for (3)FlexSM Service is 99.99% for Single Connected (3)FlexSM Service and 99.999% for Dual Connected (3)FlexSM Service. The (3)FlexSM Service is considered unavailable if port(s) and/or virtual circuit(s) are unable to send or receive traffic. In the event that any component of the (3)FlexSM Service becomes unavailable for reasons other than an Excused Outage, Customer will be entitled to a service credit off of the monthly recurring port charge for the affected port and any monthly usage charges solely attributable to the affected virtual circuit based on the cumulative unavailability of the affected component of the (3)FlexSM Service in a given calendar month as set forth in the following tables (but Customer will not be entitled to a service credit associated with the Delay Service Level, Packet Delivery Service Level or Jitter Service Level for the affected port and virtual circuit to the extent any such failure arises out of or is related to the unavailability event): For Single Connected (3)FlexSM Service: Cumulative Unavailability (in hrs:mins:secs) Service Level Credit 0:05:01- 00:45:00 5% 00:45:01- 04:00:00 10% 04:00:01 - 08:00:00 20% 08:00:01 - 12:00:00 30% 12:00:01 - 16:00:00 40% 16:00:01 - 24:00:00 50% 24:00:01 or greater 100% For Dual Connected (3)FlexSM Service*: Cumulative Unavailability (in hrs:mins:secs) Service Level Credit 00:00:01 - 00:45:00 5% 00:45:01- 04:00:00 10% 04:00:01 - 08:00:00 20% 08:00:01 - 12:00:00 30% 12:00:01 - 16:00:00 40% 16:00:01 - 24:00:00 50% 24:00:01 or greater 100%
Availability Service Level. The Availability Service Level for this Service is 99.9% per month for Level 3 Internet Service use and 99.99% for Level 3 IP VPN use. Service is considered “Unavailable” if Customer is unable to initiate outbound or receive inbound calls for reasons other than an Excused Outage. An Unavailability event is measured from the time Customer opens a trouble ticket with Level 3 until the affected Service is restored. Customer will be entitled to a service credit off of the monthly recurring charge (“MRC") for the affected Service based on the cumulative Unavailability of the affected Service in a given calendar month as set forth in the following table: Internet - Cumulative Unavailability (in hrs:mins:secs) Service Level Credit (% of MRC) 00:00:01 - 00:43:00 0% 00:43:01 - 02:00:00 5% 02:00:01 - 04:00:00 15% 04:00:01 + 25% IP VPN - Cumulative Unavailability (in hrs:mins:secs) Service Level Credit (% of MRC) 00:00:01 - 00:05:00 0% 00:05:01 - 04:00:00 5% 04:00:01 - 08:00:00 15% 08:00:01 + 25%
Availability Service Level. (A) The Availability Service Level for Team Netsol’s services is 99.9%. In the event that our services become unavailable for reasons other than an Excused Outage, Licensee will be entitled to a service credit for the affected Service based on the cumulative unavailability of the affected Service in a given day as set forth in the following calculation: (Annual Price x Unavailability Mins) x 99.9% / (365 x 24 x 60) In no event shall the total amount of Availability Service Level credits issued to Licensee per month exceed £250 for the affected Service.
Availability Service Level. Other than scheduled maintenance and/or emergency maintenance, Contractor shall provide hosting uptime to achieve a 99.982% service level availability.
