Common use of Assistance Service Clause in Contracts

Assistance Service. The emergency assistance company contracted by us to provide assistance services to plan members at the time of your claim. The contact details for the Assistance Service can be found at the beginning of this agreement. Assisted reproduction The use of medical techniques, including, but not limited to, in- vitro fertilisation (IVF) with or without intra-cytoblastic sperm injection (ICSI), gamete intra-fallopian transfer (GIFT), zygote intra-fallopian transfer (ZIFT), egg donation and intra-uterine insemination (IUI) with ovulation induction, received during the 3-month period prior to conception. Certificate of Insurance The confirmation of your insurance cover issued by us. It confirms the plan you have bought, the currency you selected, your area of cover, period of cover, date of entry, renewal date, excess amount, special terms, your place of residence, your country of nationality, and the schedule of insured persons. The schedule of insured persons lists the persons insured by us under your agreement with us. If there are any changes to the details on your Certificate of Insurance we will issue you with a new one confirming the changes. Chronic condition A disease, illness or injury that has one or more of the following characteristics: - • it needs ongoing or long-term monitoring through consultations, examinations, check-ups and/or tests • it needs ongoing or long-term control or relief of symptoms • you need to be rehabilitated or specially trained to cope with it • it continues indefinitely • it has no known cure • it comes back or is likely to come back Claim A course of treatment for a specific illness, injury, medical condition, dental condition or pregnancy, or the use of a benefit in the Expat benefits section of the table of benefits. Close family member Your spouse, civil or co-habiting partner, parent, brother, sister, child or grandchild. Co-insurance A contribution that you must make towards the eligible costs of your claim. Complications of pregnancy Treatment received for a medical condition which arises because of the antenatal or postnatal stages of pregnancy. Congenital condition Whether hereditary or not, any abnormality, deformity, disease, illness or injury present at birth, whether diagnosed or not, or any deformity arising during the antenatal stages of pregnancy, or caused during childbirth. Country of nationality Your country of origin, for which you hold a passport. If you hold more than one passport your country of nationality will be the country you have declared on your application form. Date of entry The date on which cover for you, and each of your dependants, first commenced. Your date of entry is as stated on your Certificate of Insurance. Day-patient A patient admitted to a hospital or day-patient unit for a medical procedure which for medical reasons could not have been performed on an out-patient basis and which requires them to occupy a hospital bed for a period of medically supervised recovery, but it is not medically necessary for them to occupy a bed overnight. Dental treatment Dental procedures undertaken by your dental practitioner which are clinically necessary for the maintenance and/or restoration of oral health, and are provided in accordance with accepted standards of dental practice. Dentist or dental practitioner A qualified person legally carrying out this profession in the country in which he or she is located. Diagnostic tests Investigations, such as x-rays or blood tests to diagnose the cause of your symptoms. Direct billing medical services provider A hospital, out-patient clinic or medical doctor with whom we hold a current direct billing agreement. Doctor See medical doctor. Eligible dependants Your spouse or partner, provided they are under age 70 at their date of entry, and your unmarried children (i.e. your son, daughter, step-son, step-daughter, adopted children and children subject to legal guardianship) provided the unmarried children are aged less than 18 years old, or less than 25 years old if in continuous full-time education. If a child is adopted or the subject of legal guardianship we may require proof. We may also require proof of a dependent child being in full time education. Your dependants must also be Hong Kong residents. Emergency caesarean section A caesarean section, which must take place immediately and cannot be planned. Emergency treatment Essential treatment, covered by your plan, that is immediately required if you suffer an accident or a sudden and unforeseen illness you have never suffered from before, which is not a pre- existing medical condition, or a related condition, or a condition for which you have a personal medical exclusion.

Assistance Service. The emergency assistance company contracted by us to provide assistance services to plan members at the time of your claim. The contact details for the Assistance Service can be found at the beginning of this agreement. The insurer does not access any liability arising from or in connection with the Assistance Service. Assisted reproduction The use of medical techniques, including, but not limited to, in- vitro fertilisation (IVF) with or without intra-cytoblastic sperm injection (ICSI), gamete intra-fallopian transfer (GIFT), zygote intra-fallopian transfer (ZIFT), egg donation and intra-uterine insemination (IUI) with ovulation induction, received during the 3-month period prior to conception. Certificate of Insurance insurance The confirmation of your insurance cover issued by us. It confirms the plan type you have bought, the currency you selected, your area of cover, period of cover, date of entry, renewal date, excess amount, special terms, your place of residence, your country of nationality, and the schedule of insured persons. The schedule of insured persons lists the persons insured by us under your agreement with us. If there are any changes to the details on your Certificate certificate of Insurance insurance we will issue you with a new one confirming the changes. Chronic condition A disease, illness or injury that has one or more of the following characteristics: - • it needs ongoing or long-term monitoring through consultations, examinations, check-ups and/or tests • it needs ongoing or long-term control or relief of symptoms • you need to be rehabilitated or specially trained to cope with it • it continues indefinitely • it has no known cure • it comes back or is likely to come back Claim A course of treatment for a specific illness, injury, medical condition, dental condition or pregnancy, or the use of a benefit in the Expat benefits section of the table of benefitsan expat benefit. Close family member Your spouse, civil or partner, a co-habiting partner, parent, brother, sister, child or grandchildgrand-child. Co-insurance A contribution that you must make towards the eligible costs of your claim. Complications of pregnancy Treatment received for a medical condition which arises because of the antenatal or postnatal stages of pregnancy. Congenital condition Whether hereditary or not, any abnormality, deformity, disease, illness or injury present at birth, whether diagnosed or not, or any deformity arising during the antenatal stages of pregnancy, or caused during childbirth. Country of nationality Your country of origin, for which you hold a passport. If you hold more than one passport your country of nationality will be the country you have declared on your application form. Date of entry The date on which cover for you, and each of your dependants, first commenced. Your date of entry is as stated on your Certificate certificate of Insuranceinsurance. Day-patient A patient admitted to a hospital or day-patient unit for a medical procedure which for medical reasons could not have been performed on an out-patient basis and which requires them to occupy a hospital bed for a period of medically supervised recovery, but it is not medically necessary for them to occupy a bed overnight. Dental treatment Dental procedures undertaken by your dental practitioner which are clinically necessary for the maintenance and/or restoration of oral health, and are provided in accordance with accepted standards of dental practice. Dentist or dental practitioner A qualified person legally carrying out this profession in the country in which he or she is located. Diagnostic tests Investigations, such as x-rays or blood tests to diagnose the cause of your symptoms. Direct billing medical services provider A hospital, out-patient clinic or medical doctor with whom we hold a current direct billing agreement. Doctor See medical doctor. Eligible dependants Your spouse or partner, provided that they are under age 70 at their date of entryentry and that they are a Hong Kong resident, and your unmarried children (i.e. your son, daughter, step-son, step-daughter, adopted children and children subject to legal guardianship) provided that the unmarried children are aged less than 18 years old, or less than 25 years old if in continuous full-full- time education, and that they are Hong Kong residents. If a child is adopted or the subject of legal guardianship we may require proof. We may also require proof of a dependent child being in full time education. Your dependants must also be Hong Kong residents. Emergency caesarean section A caesarean section, which must has been scheduled to take place immediately and cannot be plannedless than 24 hours in advance. Emergency treatment Essential treatment, covered by your plan, that is immediately required if you suffer an accident or a sudden and unforeseen illness you have never suffered from before, which is not a pre- existing medical condition, or a related condition, or a condition for which you have a personal medical exclusion.

Assistance Service. The emergency assistance company contracted by us to provide assistance services to plan members at the time of your claim. The contact details for the Assistance Service can be found at the beginning of this agreement. Assisted reproduction The use of medical techniques, including, but not limited to, in- vitro fertilisation (IVF) with or without intra-cytoblastic sperm injection (ICSI), gamete intra-intra fallopian transfer (GIFT), zygote intra-fallopian transfer (ZIFT), egg donation and intra-uterine insemination (IUI) with ovulation induction, received during the 3-month period prior to conception. Certificate of Insurance insurance The confirmation of your insurance cover issued by us. It confirms the plan type you have boughtchosen, the NextCare network you are entitled to use, the currency you have selected, your area of cover, period of cover, date of entry, renewal date, excess amount, special terms, your place country of residence, your country of nationality, and the schedule of insured persons. The schedule of insured persons lists the persons insured by us under your agreement with us. If there are any changes to the details on your Certificate certificate of Insurance insurance we will issue you with a new one confirming the changes. Chronic condition A disease, illness or injury that has one or more of the following characteristics: - • it needs ongoing or long-term monitoring through consultations, examinations, check-ups and/or tests • it needs ongoing or long-term control or relief of symptoms • you need to be rehabilitated or specially trained to cope with it • it continues indefinitely • it has no known cure • it comes back or is likely to come back Claim A course of treatment for a specific illness, injury, medical condition, dental condition or pregnancy, or the use of a benefit in the Expat benefits section of the table of benefits. Close family member Your spouse, civil or partner, a co-habiting partner, parent, brother, sister, child or grandchildgrand-child. Co-insurance A contribution that you must make towards the eligible costs of your claim. Complications of pregnancy Treatment received for a medical condition which arises because of the antenatal or postnatal post-natal stages of pregnancy. Congenital condition Whether hereditary or not, any abnormality, deformity, disease, illness or injury present at birth, whether diagnosed or not, or any deformity arising during the antenatal stages of pregnancy, or caused during childbirth. Country of nationality Your country of origin, for which you hold a passport. If you hold more than one passport your country of nationality will be the country you have declared on your application form. Country of residence The country in which you are habitually resident as specified on your application form or subsequently advised to us in writing. Date of entry The date on which cover for you, and each of your eligible dependants, first commenced. Your date of entry is as stated on your Certificate certificate of Insuranceinsurance. Day-patient A patient admitted to a hospital or day-patient unit for a medical procedure which for medical reasons could not have been performed on an out-patient basis and which requires them to occupy a hospital bed for a period of medically supervised recovery, but it is not medically necessary for them to occupy a bed overnight. Dental treatment Dental procedures undertaken by your dental practitioner which are clinically medically necessary for the maintenance and/or restoration of oral health, and are provided in accordance with accepted standards of dental practice. Dentist or dental practitioner A qualified person legally carrying out this profession in the country in which he or she is located. Diagnostic tests Investigations, such as x-rays or blood tests to diagnose the cause of your symptoms. Direct billing medical services provider A hospital, out-patient clinic or medical doctor with whom we hold a current direct billing agreement. Doctor See medical doctor. Eligible dependants Your spouse or partner, provided they are under age 70 at their date of entry, and your unmarried children (i.e. your son, daughter, step-son, step-daughter, adopted children and children subject to legal guardianship) provided the unmarried children are aged less than 18 years old, or less than 25 years old if in continuous full-time education. If a child is adopted or the subject of legal guardianship we may require proof. We may also require proof of a dependent child being in full time education. Your dependants must also be Hong Kong residents. Emergency caesarean section A caesarean section, which must take place immediately and cannot be planned. Emergency treatment Essential treatment, covered by your plan, that is immediately required if you suffer an accident or a sudden and unforeseen illness you have never suffered from before, which is not a pre- existing medical condition, or a related condition, or a condition for which you have a personal medical exclusionMedical Doctor.

Assistance Service. The emergency assistance company contracted by us to provide assistance services to plan members at the time of your claim. The contact details for the Assistance Service can be found at the beginning of this agreement. Assisted reproduction The use of medical techniques, including, but not limited to, in- vitro fertilisation (IVF) with or without intra-cytoblastic sperm injection (ICSI), gamete intra-fallopian intrafallopian transfer (GIFT), zygote intra-fallopian transfer (ZIFT), egg donation and intra-uterine insemination (IUI) with ovulation induction, received during the 3-month period prior to conception. Certificate of Insurance insurance The confirmation of your insurance cover issued by us. It confirms the plan you have boughttype your employer has chosen, the currency NextCare network you selectedare entitled to use, the plan currency, your area of cover, period of cover, date of entry, renewal date, excess amount, special terms, your place country of residence, your country of nationality, and the schedule of insured persons. The schedule of insured persons lists the persons insured by us under your employer’s agreement with us. If there are any changes to the details on your Certificate certificate of Insurance insurance we will issue you with a new one confirming the changes. Chronic condition A disease, illness or injury that has one or more of the following characteristics: - • it needs ongoing or long-term monitoring through consultations, examinations, check-ups and/or tests • it needs ongoing or long-term control or relief of symptoms • you need to be rehabilitated or specially trained to cope with it • it continues indefinitely • it has no known cure • it comes back or is likely to come back Claim A course of treatment for a specific illness, injury, medical condition, dental condition or pregnancy, or the use of a benefit in the Expat benefits section of the table of benefits. Close family member Your spouse, civil or partner, a co-habiting partner, parent, brother, sister, child or grandchildgrand-child. Co-insurance A contribution that you must make towards the eligible costs of your claim. Complications of pregnancy Treatment received for a medical condition which arises because of the antenatal or postnatal post-natal stages of pregnancy. Congenital condition Whether hereditary or not, any abnormality, deformity, disease, illness or injury present at birth, whether diagnosed or not, or any deformity arising during the antenatal stages of pregnancy, or caused during childbirth. Country of nationality Your country of origin, for which you hold a passport. If you hold more than one passport your country of nationality will be the country you have declared on your application form. Country of residence The country in which you are habitually resident as specified on your application form or subsequently advised to us in writing. Date of entry The date on which cover for you, and each of your eligible dependants, first commenced. Your date of entry is as stated on your Certificate certificate of Insuranceinsurance. Day-patient A patient admitted to a hospital or day-patient unit for a medical procedure which for medical reasons could not have been performed on an out-patient basis and which requires them to occupy a hospital bed for a period of medically supervised recovery, but it is not medically necessary for them to occupy a bed overnight. Dental treatment Dental procedures undertaken by your dental practitioner which are clinically medically necessary for the maintenance and/or restoration of oral health, and are provided in accordance with accepted standards of dental practice. Dentist or dental practitioner A qualified person legally carrying out this profession in the country in which he or she is located. Diagnostic tests Investigations, such as x-rays or blood tests to diagnose the cause of your symptoms. Direct billing medical services provider A hospital, out-patient clinic or medical doctor with whom we hold a current direct billing agreement. Doctor See medical doctor. Eligible dependants Your spouse or partner, provided they are under age 70 at their date of entry, and your unmarried children (i.e. your son, daughter, step-son, step-daughter, adopted children and children subject to legal guardianship) provided the unmarried children are aged less than 18 years old, or less than 25 years old if in continuous full-time education. If a child is adopted or the subject of legal guardianship we may require proof. We may also require proof of a dependent child being in full time education. Your dependants must also be Hong Kong residents. Emergency caesarean section A caesarean section, which must take place immediately and cannot be planned. Emergency treatment Essential treatment, covered by your plan, that is immediately required if you suffer an accident or a sudden and unforeseen illness you have never suffered from before, which is not a pre- existing medical condition, or a related condition, or a condition for which you have a personal medical exclusion.

Assistance Service. The emergency assistance company contracted by us to provide assistance services to plan members at the time of your claim. The contact details for the Assistance Service can be found at the beginning of this agreement. Assisted reproduction The use of medical techniques, including, but not limited to, in- vitro fertilisation (IVF) with or without intra-cytoblastic sperm injection (ICSI), gamete intra-fallopian intrafallopian transfer (GIFT), zygote intra-fallopian transfer (ZIFT), egg donation and intra-uterine insemination (IUI) with ovulation induction, received during the 3-month period prior to conception. Certificate of Insurance insurance The confirmation of your insurance cover issued by us. It confirms the plan you have boughttype your employer has chosen, the currency Neuron network you selectedare entitled to use, the plan currency, your area of cover, period of cover, date of entry, renewal date, excess amount, special terms, your place country of residence, your country of nationality, and the schedule of insured persons. The schedule of insured persons lists the persons insured by us under your employer’s agreement with us. If there are any changes to the details on your Certificate certificate of Insurance insurance we will issue you with a new one confirming the changes. Chronic condition A disease, illness or injury that has one or more of the following characteristics: - • it needs ongoing or long-term monitoring through consultations, examinations, check-ups and/or tests • it needs ongoing or long-term control or relief of symptoms • you need to be rehabilitated or specially trained to cope with it • it continues indefinitely • it has no known cure • it comes back or is likely to come back Claim A course of treatment for a specific illness, injury, medical condition, dental condition or pregnancy, or the use of a benefit in the Expat benefits section of the table of benefits. Close family member Your spouse, civil or partner, a co-habiting partner, parent, brother, sister, child or grandchildgrand-child. Co-insurance A contribution that you must make towards the eligible costs of your claim. Comprehensive network The medical services providers listed as being within Neuron's Comprehensive network. For a list of these medical services providers go to xxxxxx.xx. Complications of pregnancy Treatment received for a medical condition which arises because of the antenatal or postnatal post-natal stages of pregnancy. Congenital condition Whether hereditary or not, any abnormality, deformity, disease, illness or injury present at birth, whether diagnosed or not, or any deformity arising during the antenatal stages of pregnancy, or caused during childbirth. Country of nationality Your country of origin, for which you hold a passport. If you hold more than one passport your country of nationality will be the country you have declared on your application form. Country of residence The country in which you are habitually resident as specified on your application form or subsequently advised to us in writing. Date of entry The date on which cover for you, and each of your eligible dependants, first commenced. Your date of entry is as stated on your Certificate certificate of Insuranceinsurance. Day-patient A patient admitted to a hospital or day-patient unit for a medical procedure which for medical reasons could not have been performed on an out-patient basis and which requires them to occupy a hospital bed for a period of medically supervised recovery, but it is not medically necessary for them to occupy a bed overnight. Dental treatment Dental procedures undertaken by your dental practitioner which are clinically medically necessary for the maintenance and/or restoration of oral health, and are provided in accordance with accepted standards of dental practice. Dentist or dental practitioner A qualified person legally carrying out this profession in the country in which he or she is located. Diagnostic tests Investigations, such as x-rays or blood tests to diagnose the cause of your symptoms. Direct billing medical services provider A hospital, out-patient clinic or medical doctor with whom we hold a current direct billing agreement. Doctor See medical doctor. Eligible dependants Your spouse or partner, provided they are under age 70 at their date of entry, and your unmarried children (i.e. your son, daughter, step-son, step-daughter, adopted children and children subject to legal guardianship) provided the unmarried children are aged less than 18 years old, or less than 25 years old if in continuous full-time education. If a child is adopted or the subject of legal guardianship we may require proof. We may also require proof of a dependent child being in full time education. Your dependants must also be Hong Kong residents. Emergency caesarean section A caesarean section, which must take place immediately and cannot be planned. Emergency treatment Essential treatment, covered by your plan, that is immediately required if you suffer an accident or a sudden and unforeseen illness you have never suffered from before, which is not a pre- existing medical condition, or a related condition, or a condition for which you have a personal medical exclusion.

Assistance Service. The emergency assistance company contracted by us to provide assistance services to plan members at the time of your claim. The contact details for the Assistance Service can be found at the beginning of this agreement. Assisted reproduction The use of medical techniques, including, but not limited to, in- vitro fertilisation (IVF) with or without intra-cytoblastic intracytoplasmic sperm injection (ICSI), gamete intra-fallopian transfer (GIFT), zygote intra-fallopian transfer (ZIFT), egg donation and intra-uterine insemination (IUI) with ovulation induction, received during the 3-month period prior to conception. Certificate of Insurance The confirmation of your insurance cover issued by us. It confirms the plan you have boughtyour employer has chosen, the currency NextCare network you selectedare entitled to use, your plan currency, your area of cover, period of cover, date of entry, renewal date, excess amount, special terms, your place country of residence, your country of nationality, and the schedule of insured persons. The schedule of insured persons lists the persons insured by us under your employer's agreement with us. If there are any changes to the details on your Certificate of Insurance we will issue you with a new one confirming the changes. Chronic condition A disease, illness or injury that has one or more of the following characteristics: - • it needs ongoing or long-term monitoring through consultations, examinations, check-ups and/or tests • it needs ongoing or long-term control or relief of symptoms • you need to be rehabilitated or specially trained to cope with it • it continues indefinitely • it has no known cure • it comes back or is likely to come back Claim A course of treatment for a specific illness, injury, medical condition, dental condition or pregnancy, or the use of a benefit in the Expat benefits section of the table of benefits. Close family member Your spouse, civil or co-habiting partner, parent, brother, sister, child or grandchild. Co-insurance A contribution that you must make towards the eligible costs of your claim. Complications of pregnancy Treatment received for a medical condition which arises because of the antenatal or postnatal stages of pregnancy. Congenital condition Whether hereditary or not, any abnormality, deformity, disease, illness or injury present at birth, whether diagnosed or not, or any deformity arising during the antenatal stages of pregnancy, or caused during childbirth. Country of nationality Your country of origin, for which you hold a passport. If you hold more than one passport your country of nationality will be the country you have declared on your application form. Country of residence The country in which you are habitually resident, as specified on your application form or subsequently advised to us in writing. Date of entry The date on which cover for you, and each of your dependants, first commenced. Your date of entry is as stated on your Certificate of Insurance. Day-patient A patient admitted to a hospital or day-patient unit for a medical procedure which for medical reasons could not have been performed on an out-patient basis and which requires them to occupy a hospital bed for a period of medically supervised recovery, but it is not medically necessary for them to occupy a bed overnight. Dental treatment Dental procedures undertaken by your dental practitioner which are clinically necessary for the maintenance and/or restoration of oral health, and are provided in accordance with accepted standards of dental practice. Dentist or dental practitioner A qualified person legally carrying out this profession in the country in which he or she is located. DHA Acronym for the Dubai Health Authority. Diagnostic tests Investigations, such as x-rays or blood tests to diagnose the cause of your symptoms. Direct billing medical services provider A hospital, out-patient clinic or medical doctor with whom we hold a current direct billing agreement. Doctor See medical doctor. Eligible dependants Your spouse or partner, provided they are under age 70 at their date of entry, and your unmarried children (i.e. ie your son, daughter, step-son, step-daughter, adopted children and children subject to legal guardianship) provided the unmarried children are aged less than 18 years old, or less than 25 years old if in continuous full-time education. If a child is adopted or the subject of legal guardianship we may require proof. We may also require proof of a dependent child being in full time education. Your dependants must also be Hong Kong residents. Emergency caesarean section A caesarean section, which must take place immediately and cannot be planned. Emergency treatment Essential treatment, covered by your plan, treatment that is immediately required if you suffer an accident or as a sudden and unforeseen illness you have never suffered from before, which is not result of medical emergency that presents a pre- existing medical conditionserious threat to the health of the insured person, or to the health of an unborn foetus of a related conditionmother insured on your plan, or (within the first 90 days of life) to the health of a condition for which you have newborn child of a personal medical exclusionmother insured on your plan.

Assistance Service. The emergency assistance company contracted by us to provide assistance services to Corporate Global Health Elite plan members at the time of your claim. The contact details for the Assistance Service can be found in the 'Contact details' section at the beginning front of this agreement. Assisted reproduction The use of medical techniques, including, but not limited to, in- vitro fertilisation (IVF) with or without intra-cytoblastic sperm injection (ICSI), gamete intra-fallopian intrafallopian transfer (GIFT), zygote intra-fallopian transfer (ZIFT), egg donation and intra-uterine insemination (IUI) with ovulation induction, received during the 3-month period prior to conception. Certificate of Insurance insurance The confirmation of your insurance cover issued by us. It confirms the plan you have boughttype your employer has chosen, the currency Neuron network you selectedare entitled to use, the plan currency, your area of cover, period of cover, date of entry, renewal date, excess amount, special terms, your place country of residence, your country of nationalityhome country, and the schedule of insured persons. The schedule of insured persons lists the persons insured by us under your employer’s agreement with us. If there are any changes to the details on your Certificate certificate of Insurance insurance we will issue you with a new one confirming the changes. Chronic condition A disease, illness or injury that has one or more of the following characteristics: - • it needs ongoing or long-term monitoring through consultations, examinations, check-ups and/or tests • it needs ongoing or long-term control or relief of symptoms • you need to be rehabilitated or specially trained to cope with it • it continues indefinitely • it has no known cure • it comes back or is likely to come back Claim A course of treatment for a specific illness, injury, medical condition, dental condition or pregnancy, or the use of a benefit in the Expat benefits section of the table of benefits. Close family member Your spouse, civil or partner, a co-habiting partner, parent, brother, sister, child or grandchildgrand-child. Co-insurance A contribution that you must make towards the eligible costs of your claim. Complications Comprehensive network The medical services providers listed as being within Neuron’s Comprehensive network. For a list of pregnancy Treatment received for a these medical condition which arises because of the antenatal or postnatal stages of pregnancyservices providers go to xxxxxx.xx. Congenital condition Whether hereditary or not, any abnormality, deformity, disease, illness or injury present at birth, whether diagnosed or not, or any deformity arising during the antenatal stages of pregnancy, or caused during childbirth. Country of nationality Your residence The country of origin, for in which you hold a passport. If you hold more than one passport your country of nationality will be the country you have declared are habitually resident as specified on your application formform or subsequently advised to us in writing. Date of entry The date on which cover for you, and each of your eligible dependants, first commenced. Your date of entry is as stated on your Certificate certificate of Insuranceinsurance. Day-patient A patient admitted to a hospital or day-patient unit for a medical procedure which for medical reasons could not have been performed on an out-patient basis and which requires them to occupy a hospital bed for a period of medically supervised recovery, but it is not medically necessary for them to occupy a bed overnight. Dental treatment Dental procedures undertaken by your dental practitioner which are clinically medically necessary for the maintenance and/or restoration of oral health, and are provided in accordance with accepted standards of dental practice. Dentist or dental Dentist/Dental practitioner A qualified person legally carrying out this profession in the country in which he or she is located. Diagnostic tests Investigations, such as x-rays or blood tests to diagnose the cause of your symptoms. Direct billing medical services provider A hospital, out-patient clinic or medical doctor with whom we hold a current direct billing agreement. Doctor See medical doctor. Eligible dependants Your spouse or partner, provided they are under age 70 at their date of entry, and your unmarried children (i.e. your son, daughter, step-son, step-daughter, adopted children and children subject to legal guardianship) provided the unmarried children are aged less than 18 years old, or less than 25 years old if in continuous full-time education. If a child is adopted or the subject of legal guardianship we may require proof. We may also require proof of a dependent child being in full time education. Your dependants must also be Hong Kong residents. Emergency caesarean section A caesarean section, which must take place immediately and cannot be planned. Emergency treatment Essential treatment, covered by your plan, that is immediately required if you suffer an accident or a sudden and unforeseen illness you have never suffered from before, which is not a pre- existing medical condition, or a related condition, or a condition for which you have a personal medical exclusionMedical Doctor.