Application Availability Sample Clauses

Application Availability. Application Availability is the amount of time the Platform is operating properly per affected user within a given month. A UCCaaS/Hosted Calling application is deemed “Available” if i) no Outage has occurred in the NOC affecting the user which resulted in a Trouble Ticket being opened, or ii) no Trouble Tickets related to Outages have been opened by Customer or by Verizon on behalf of Customer. 3.1.1 Calculation. Availability is the percentage of time that UCCaaS/Hosted Calling is available per user (i.e. not experiencing an Outage) within a given billing month, as based upon the recorded Outage time in an associated Trouble Ticket(s). ( Available Minutes per Billing Month per user Number of days in billing month x 24 hrs. x 60 min ) x 100

Application Availability. All applications should be designed to minimize the risk from denial-of-service attacks. • All applications should limit resources allocated to any user to the minimum necessary toperform the task. • All applications must prevent unauthenticated users from accessing data or using vital system resources.

Application Availability. Availability is defined as the ability of an end user to access and execute any of the included application functions from a functioning workstation and live network connection. For an application to be available, all of its supporting systems must be operational. Application Level Business Hour Availability Off-Hour Availability Scheduled Down- Time Definition Monday - Friday 8:30am- 5:30pm EST, US Monday – Friday 5:31pm- 8:29am EST AND Saturday – Sunday 8am – 8am EST, US Critical 99.5% 99.5% Sunday 12:01am – 8am EST, US Important 99% 98% Sunday 12:01am – 8am EST,US Supportive 98% 98% Sunday 12:01am – 8am EST, US  Any additional outages must be scheduled and approved by the PMI at least two weeks in advance, unless there is an emergency.

Application Availability. The Supplier shall host the Application on a domain or sub-domain as specified by DfE. The Supplier shall provide sufficient bandwidth for the Application to ensure that the Application functions efficiently. The Application shall show no degradation of services where usage is equal to or below 120% of the maximum estimated concurrent users (circa 1,000). The Supplier shall be able to produce performance testing data verifying bandwidth usage. The Supplier shall ensure that the Application is Available 24 hours a day with an Availability of at least 99.8%. The Availability shall be calculated on a monthly basis and shall exclude any Scheduled Maintenance. For the purposes of this paragraph “Available” and “Availability” mean that: the Application is capable of accepting and processing incoming requests and data and responding to hyperlinks within pages; and Users can view all of the pages on the Application from the public internet in accordance with the Mandatory Requirements. Availability is measured at the point at which the Application interfaces with the public internet. Availability shall not include periods of planned Routine Maintenance which shall be agreed in advance with DfE. For Application Availability, the percentage availability shall be calculated over a calendar month using the following equation:

Application Availability. DataCrest will use commercially reasonable efforts to ensure the Service is available at least 99.9% of the Required Monthly Availability. Application Server Availability. Upon Customer’s notice to the Company, if availability of any server for the month is below the guaranteed level, the Company will refund to Customer, according to the schedule below, a portion of the monthly fees charged for the month during which such loss of server availability occurred: Server availability 99.0% – 99.9%: 1% of monthly fee credited Server availability 98.0% – 98.9%: 2% of monthly fee credited Server availability 95.0% – 97.9%: 3% of monthly fee credited Server availability 90.0% – 94.9%: 4% of monthly fee credited Server availability 89.9% or below: 5% of monthly fee credited To receive the refund, Customer must specifically request it during the month following the month for which the refund is requested. Customer must provide all dates and times of server unavailability along with Customer’s account username. This information must be submitted to Customer Care. The Company will compare information provided by Customer to the server availability monitoring data that the Company maintains. A refund is issued if the unavailability warranting the refund is confirmed. The total refund to Customer for any Service shall not exceed 5% of the monthly fees charged to that Service during the month for which the refund is to be issued. Credits may not be issued if Customer account is past due, suspended, or pending suspension.

Application Availability. The THA Smart Ribbon will be available for use by HEALTH SYSTEM clinicians at least 99.5% of the time. THA shall not be liable for any disruption in service caused by internet service being unavailable, by scheduled or unscheduled maintenance, data migration or other similar tasks, by electrical fault, fire, water damage, hardware failure, any natural disaster, acts or omissions of utilit y or service providers or others, or by any other event or condition that is outside of THA’s reasonable control. Without limiting the foregoing, THA may undertake maintenance, data migration and other similar tasks at such times as it deems appropriate. Such tasks will be performed during off-peak hours. If any unscheduled downtime should occur, HEALTH SYSTEM shall notify THA, or at THA’s direction, its subcontractor IllumiCare, as quickly as possible. THA will respond to said notice within four (4) hours of said notification.

Application Availability. The Application will be available as follows, exclusive of Scheduled Downtime. 99.9% of the time, 24 hours/day, 365 days/year Cumulative unavailability no more than 1 hour during 8am-9pm Eastern Time, 365 days/year

Application Availability. ADEPTIA assures Licensee of a ninety seven and a half percent (97.5%) monthly average scheduled availability of ADEPTIA application. ADEPTIA application availability is defined as the ability to access the application through a web browser. Application downtime exists when Licensee users are unable to log into the ADEPTIA application. Application downtime does not include:

Application Availability. The following shall define the SLA commitment for the State Service Portal's specific application availability: Performance Standard: State Service Portal applications provided by the Contractor will be available to the customer 99.5% of the time for the entire calendar month.