Annual Calibration Service with Contract Extension Sample Clauses

Annual Calibration Service with Contract Extension. The Customer may return their ContactLAB, ProxiSPY, ProxiLAB or antennas to KEOLABS for one (1) calibration if the Contract for that specific Product has been extended and the Customer’s request for calibration is sent thirty (30) days prior to the end of its extended Contract. To benefit from the Calibration Service, the Customer submits a request for calibration to the KEOLABS support team (xxxxxxx@xxxxxxx.xxx). The request must identify the Product to be calibrated by its Serial Number. XXXXXXX notifies the Customer by email of the authorization, the ship‐to address and the schedule for the return of the Product for calibration. KEOLABS will not service any Product for which an authorization by KEOLABS support team has not been provided. Shipping costs for product returns for calibration are treated as follows: • For Product shipped to KEOLABS without prior authorization by KEOLABS support, all shipping costs are paid by the Customer. • For Product covered by a Support and Maintenance Contract and authorized for return for calibration by the KEOLABS support team, the Customer pays the shipping costs to send the Product to KEOLABS. KEOLABS pays the shipping costs to return the Product to the Customer.
Sample 1
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