Our Agreement This Boat Dealers & Builders Insurance Policy is a contract between You and Us: Insuring Agreement In consideration of You paying Us the Premium and in reliance upon the information You provided to Us in Your application for insurance and its attachments, We shall cover You for the liabilities, costs and expenses that are covered by this Policy. About Your Policy This Policy is made up of this document, the Certificate and any Endorsements and they should all be read as one document. If You think that any details contained in these documents are not correct or if You need to change anything, You should tell Us or ask Your insurance intermediary to tell Us. Unless expressly stated to the contrary, words that are emphasised by the use of capitalisation and bold print have the meaning given to them in Section 5 ‘Definitions’ of this Policy. This Policy is a legal contract between You and Us. Based on the information provided by You when You applied for this insurance and subject to You having paid the required Premium, We agree to insure You during the Period of Insurance. Your Duty of Disclosure Before You enter into an insurance contract, You have a duty to tell Us anything that You know, or could reasonably be expected to know, may affect Our decision to insure You and on what terms. You have this duty until We agree to insure You. You have the same duty before You renew, extend, vary or reinstate an insurance contract. You do not need to tell Us anything that: • reduces the risk We insure You for; or • is common knowledge; or • We know or should know as an insurer; or • We waive Your duty to tell Us about. If You Do Not Tell Us Something If You do not tell Us anything You are required to, We may cancel Your contract or reduce the amount We will pay You if You make a claim under this Policy, or both. If Your failure to tell Us is fraudulent, We may refuse to pay Your claim under this Policy and treat the contract as if it never existed. Cooling Off Period Once cover has commenced You have 21 (twenty one) calendar days to decide whether this Policy meets Your needs. This is called the “cooling off period”. If during this time, You decide You are not completely satisfied with this Policy, and provided You have not made a claim under this Policy, You can cancel this Policy by notifying Us in writing. We will refund in full any Premium You have paid. Privacy Statement NM Insurance Agency Pty Ltd, ABN 34 100 633 038, trading as Nautilus Marine are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs). This Privacy Statement outlines how We collect, disclose and handle your personal information (including sensitive information) as defined in the Act. Why We Collect Your Personal Information We collect your personal information (including sensitive information) so We can: • identify You and conduct necessary checks; • determine what service or products We can provide to You e.g. offer Our insurance products; • issue, manage and administer services and products provided to You or others, including claims investigation, handling and settlement; • improve Our services and products e.g. training and development of Our representatives, product and service research and data analysis and business strategy development, and • make special offers of other services and products provided by Us or those We have an association with, that might be of interest to You. What Happens If You Don’t Give Us Your Personal Information? If You choose not to provide Us with the information We have requested, We may not be able to provide You with Our services or products or properly manage and administer services and products provided to You or others. How We Collect Your Personal Information Collection can take place by telephone email, or in writing and through websites (from data You input directly or through cookies and other web analytic tools). We collect it directly from You unless You have consented to collection from someone other than You, it is unreasonable or impracticable for Us to do so or the law permits Us to. If You provide Us with personal information about another person You must only do so with their consent and agree to make them aware of this privacy notice. Who We Disclose Your Personal Information To We share Your personal information with third parties for the collection purposes noted above. The third parties include: Our related companies and Our representatives who provide services for Us, the Insurer, other insurers and reinsurers, Your agents, Our legal, accounting and other professional advisers, data warehouses and consultants, social media and other similar sites and networks, membership, loyalty and rewards programs or partners, providers of medical and non-medical assistance and services, investigators, loss assessors and adjusters, other parties We may be able to claim or recover against, and anyone either of Us appoint to review and handle complaints or disputes and any other parties where permitted or required by law. We may need to disclose information to persons located overseas. Who they are may change from time to time. You can contact Us for details or refer to Our Privacy Policy available at Our website www.nautilusinsurance. com.au. In some cases We may not be able to take reasonable steps to ensure they do not breach the Privacy Act and they may not be subject to the same level of protection or obligations that are offered by the Act. By proceeding to acquire Our services and products You agree that You cannot seek redress under the Act or against Us (to the extent permitted by law) and may not be able to seek redress overseas. More Information, Access, Correction or Complaints For more information about Our privacy practices including how We collect, use or disclose information, how to access or seek correction to Your information or how to complain in relation to a breach of the Australian Privacy Principles and how such a complaint will be handled, please refer to Our Privacy Policy available at Our website xxx.xxxxxxxxxxxxxxxxx.xxx.xx or by contacting Us (Our contact details are below). Contact Us & Opting Out By proceeding with Your application or submitting Your claim under this Policy, You and any other person included on this Policy, consent to this use and these disclosures unless You tell Us otherwise. If You wish to withdraw your consent, including for things such as receiving information on products and offers by Us or persons We have an association with, please contact Us By phone: 0000 000 000 By email: xxxxxxxxxxxxxxx@xxxxxxxxxxxxxxxxx.xxx.xx In writing: 00-00 Xxxxxx Xxxxxx, Sandringham VIC3191 Dispute & Complaints Process Both We and the Insurer are committed to handling any complaints about Our products or services efficiently and fairly. Any enquiry or complaint relating to this insurance should be referred to Us in the first instance. Please contact Us By phone: 0000 000000 By email: xxxxxxxxxxxxxxx@xxxxxxxxxxxxxxxxx.xxx.xx In writing: 00-00 Xxxxxx Xxxxxx, Sandringham VIC3191 If this does not resolve the matter or You are not satisfied with the way a complaint has been dealt with, You can contact the Insurer on their dedicated complaints line – 1800 339 669 and/or in writing to: Head of Compliance AIG Australia Limited (“AIG”) Level 12, 000 Xxxxxx Xxxxxx, Xxxxxxxxx XXX 0000 As soon as AIG receives Your complaint they will take all possible steps to resolve it. You will receive a written response to Your complaint within 15 working days, unless they agree a longer timeframe with You. If You are still unhappy, there are certain circumstances in which You may request that the matter be reviewed by the AIG Internal Dispute Resolution Committee (“Committee”). The Committee is comprised of either a Senior Management or three Senior Managers of AIG with the experience and authority to decide on matters brought before it. The circumstances in which You may request the matter to be reviewed by the Committee are where the external dispute resolution body referenced below has jurisdiction to hear Your complaint under their terms of reference (“eligible complaint”). At the time of You making the initial complaint, AIG will advise You if Your complaint can or cannot be referred to the Committee. If You wish to have Your complaint reviewed by the Committee and provided the complaint is an eligible complaint, please telephone or write to the person who has signed the response letter to Your complaint and provide them with detailed reasons for requesting the review. You may also make a request for a review by the Committee by contacting: The Chairperson IDRC AIG Australia Limited Level 12, 000 Xxxxxx Xxxxxx Docklands VIC 3008 For eligible complaints which can be heard by the Committee a written response setting out the final decision of the IDRC Committee and the reasons for this decision will be provided to You within 15 working days of the date You advise AIG You wish to take Your eligible complaint to IDRC. If AIG are unable to provide such written response setting out the final decision AIG will keep You informed of progress at least every 10 days. If You are not satisfied that the Committee has no jurisdiction to hear Your complaint, the finding of the Committee in relation to the eligible complaint or if AIG have been unable to resolve the eligible complaint within 45 calendar days, You may be able to take Your matter to an independent dispute resolution body, the Australian Financial Complaints Authority (“AFCA”). Please note that in relation to this policy there are circumstances in which AFCA may not have jurisdiction under their terms of reference. Their jurisdiction or terms of reference of AFCA are set out in the AFCA Rules available on the AFCA website (xxxx://xxx.xxxx.xxx.xx). If the eligible complaint falls within AFCA jurisdiction or their terms of reference, this external dispute resolution body can make decisions with which AIG are obliged to comply. Contact details of AFCA are: Australian Financial Complaints Authority GPO Box 3 Melbourne, VIC 3001 Tel: 0000 000 000 (local call fee applies) Email: xxxx@xxxx.xxx.xx. Internet: xxxx://xxx.xxxx.xxx.xx Please note if Your complaint cannot be heard by the Committee or does not fall within AFCA’s jurisdiction or terms of reference, You may consider seeking independent legal advice or taking the complaint to another external dispute resolution forum (if any) that may be available to You. General Insurance Code of Practice The Insurer is a signatory to the General Insurance Code of Practice. This aims to raise the standards of practice and service in the insurance industry, improve the way that claims and complaints are handled and help people better understand how general insurance works. Information brochures on the General Insurance Code of Practice are available upon request. The Insurer This insurance is issued/insured by: AIG Australia Limited (AIG) ABN 93 004 727 753 AFSL 381686 Level 12, 000 Xxxxxx Xxxxxx Docklands, VIC 3008 AIG issues/insures this product pursuant to an Australian Financial Services Licence granted to them by the Australian Securities and Investments Commission. AIG is the marketing name for the worldwide property- casualty, life and retirement, and general insurance operations of American International Group, Inc. American International Group, Inc. (AIG) is a leading international insurance organisation serving customers in more than 100 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange.
