Agreement Overview. This SLA operates in conjunction with, and does not supersede or replace any part of, the Agreement. It outlines the information technology service levels that we will provide to you to ensure the availability of the application services that you have requested us to provide. All other support services are documented in the Support Call Process.
Appears in 35 contracts
Samples: Software as a Service Agreement, Software as a Service Agreement, Piggyback Rider Agreement
Agreement Overview. This SLA operates in conjunction with, and does not supersede or replace any part of, the Agreement. It outlines the information technology service levels that we will provide to you to ensure the availability of the application services that you have requested us to provide. This SLA does not apply to any Third Party SaaS Services. All other support services are documented in the Support Call Process.
Appears in 15 contracts
Samples: Software as a Service Agreement, Software as a Service Agreement, Software as a Service Agreement
Agreement Overview. This SLA operates in conjunction with, and does not supersede or replace any part of, the Agreement. It outlines the information technology service levels that we will provide to you to ensure the availability of the application services that you have requested us to provide. All other support services are documented in the Support Call Process. This SLA does not apply to any Third Party SaaS Services. All other support services are documented in the Support Call Process.
Appears in 3 contracts
Samples: Software as a Service Agreement, Software as a Service Agreement, Software as a Service Agreement
Agreement Overview. SERVICE LEVEL AGREEMENT This SLA operates in conjunction with, and does not supersede or replace any part of, the Agreement. It outlines the information technology service levels that we will provide to you to ensure the availability of the application services that you have requested us to provide. All other support services are documented in the Support Call Process.
Appears in 2 contracts
Samples: Software as a Service Agreement, Software as a Service Agreement
Agreement Overview. This SLA operates in conjunction with, and does not supersede or replace any part of, the Agreement. It outlines the information technology service levels that we will provide to you to ensure the availability of the application services that you have requested us to provideTyler Software. All other support services are documented in the Support Call Process.
Appears in 1 contract
Agreement Overview. This SLA operates in conjunction with, and does not supersede or replace any part of, the Agreement, as amended by the Second Amendment. It outlines the information technology service levels that we will provide to you to ensure the availability of the application services that you have requested us to provide. All other support services are documented in the Support Call Process.
Appears in 1 contract
