Common use of Additional Assistance Clause in Contracts

Additional Assistance. 12.3.1 For the Software licensed in Section 8, Contractor will dispatch trained and qualified Services Staff to the Department’s applicable Site in the event that: (i) such assistance as described in Section 12.2 does not resolve Deficiencies or problems related to the Department’s inquiries regarding Equipment or Software at such Site within 24 hours after Contractor’s response to the Department; (ii) the Module is non-Operational; and (iii) the Department’s requests additional assistance. If the Module is non-Operational, such Contractor Staff must remain at the Site on a 24 hour, seven days a week basis repairing the Module until it operates in accordance with its Specifications.