Common use of Acceptance Criteria Clause in Contracts

Acceptance Criteria. Contractor will work directly with the CCHCS Contract Manager, or designee, who will assign tasks associated with the scope of services listed herein. Tasks will be considered complete after review from the CCHCS Contract Manager, or designee. Assignments will be within the scope outlined herein and reviewed by the CCHCS Contract Manager, or designee. Tasks are considered complete after a quality assurance process is completed and approved by designated reviewers. Performance and timeliness of all associated Agreement tasks will be monitored via the submission of weekly status reports and meetings. Status and actual hours will be reported on a weekly basis for the assigned tasks. Each task will be tracked via the appropriate program/project schedule and budget to monitor progress towards the completion of the tasks and milestones. Tasks and/or Deliverables Not Meeting Requirements Should the work performed or work product produced by the Contractor fail to meet the minimum requirements of this Agreement, the following resolution process is employed, except as superseded by other binding processes. Tasks that do not meet contractual requirements are returned to the Contractor as incomplete. The Contract Manager shall notify the Contractor in writing, within five business days after receipt of each task/deliverable or after completion of each phase of service, of any acceptance problems by identifying the specific inadequacies and/or failures in the services performed and/or the products produced by the Contractor. The Contractor shall, within five business days after initial problem notification, respond to the CCHCS Contract Manager by submitting a detailed explanation describing precisely how the identified services and/or products actually adhere to and satisfy all applicable requirements, and/or a proposed corrective action plan to address the specific inadequacies and/or failures in the identified services and/or products. Failure by the Contractor to respond to the CCHCS Contract Manager’s initial problem notification within the required time limits may result in immediate Agreement termination. In the event of such termination, the State shall pay all amounts due to the Contractor at the CCHCS Contract Manager’s direction for all work accepted and approved prior to termination. The CCHCS Contract Manager shall, within five business days after receipt of the Contractor’s detailed explanation and/or proposed corrective action plan, notify the Contractor in writing whether they accept or reject the explanation and/or plan. If the CCHCS Contract Manager rejects the explanation and/or plan, the Contractor submits a revised corrective action plan within three business days of notification of rejection. Failure by the Contractor to respond to the CCHCS Contract Manager’s notification of rejection by submitting a revised corrective action plan within the required time limits may result in immediate Agreement termination. In the event of such termination, CCHCS shall pay all amounts due to the Contractor at the CCHCS Contract Manager’s direction for all work accepted and approved prior to termination. The Contract Manager shall, within three business days of receipt of the revised corrective action plan, notify the Contractor in writing whether the revised corrective action plan proposed by the Contractor is accepted or rejected. Rejection of the revised corrective action plan may result in immediate Agreement termination. In the event of such termination, CCHCS shall pay all amounts due to the Contractor at the CCHCS Contract Manager’s direction for all work accepted prior to termination. Problem Escalation The parties shall deal in good faith and attempt to resolve potential disputes informally as set for in General Provisions GSPD 401IT. The parties acknowledge and agree that certain problems or issues may arise, and that such matters shall be brought to the CCHCS Contract Manager’s attention. Problems or issues shall normally be reported in regular status reports. However, there may be instances where the severity of the problems justifies escalated reporting. To this extent, the CCHCS Contract Manager will determine the level of severity, and notify the appropriate CCHCS personnel. The CCHCS personnel notified, and the time period taken to report the problem or issue shall be at a level commensurate with the severity of the problem or issue. The CCHCS personnel include, but are not limited to the following: First level, the CCHCS Contract Manager, or designee Second level, CCHCS Deputy Chief Information Officer (DCIO)

Acceptance Criteria. Contractor will work directly with the CCHCS Contract Manager, or designee, who will assign tasks associated with the scope of services listed herein. Tasks will be considered complete after review from the CCHCS Contract Manager, or designee. Assignments will be within the scope outlined herein and reviewed by the CCHCS Contract Manager, or designee. Tasks are considered complete after a quality assurance process is completed and approved by designated reviewers. Performance and timeliness of all associated Agreement tasks will be monitored via the submission of weekly status reports and meetings. Status and actual hours will be reported on a weekly basis for the assigned tasks. Each task will be tracked via the appropriate program/project schedule and budget to monitor progress towards the completion of the tasks and milestones. Tasks and/or Deliverables Not Meeting Requirements Should the work performed or work product produced by the Contractor fail to meet the minimum requirements of this Agreement, the following resolution process is employed, except as superseded by other binding processes. Tasks that do not meet contractual requirements are returned to the Contractor as incomplete. The Contract Manager shall notify the Contractor in writing, within five (5) business days after receipt of each task/deliverable or after completion of each phase of service, of any acceptance problems by identifying the specific inadequacies and/or failures in the services performed and/or the products produced by the Contractor. The Contractor shall, within five (5) business days after initial problem notification, respond to the CCHCS Contract Manager by submitting a detailed explanation describing precisely how the identified services and/or products actually adhere to and satisfy all applicable requirements, and/or a proposed corrective action plan to address the specific inadequacies and/or failures in the identified services and/or products. Failure by the Contractor to respond to the CCHCS Contract Manager’s initial problem notification within the required time limits may result in immediate Agreement Contract termination. In the event of such termination, the State shall pay all amounts due to the Contractor at the CCHCS Contract Manager’s direction for all work accepted and approved prior to termination. The CCHCS Contract Manager shall, within five (5) business days after receipt of the Contractor’s detailed explanation and/or proposed corrective action plan, notify the Contractor in writing whether they accept or reject the explanation and/or plan. If the CCHCS Contract Manager rejects the explanation and/or plan, the Contractor submits a revised corrective action plan within three (3) business days of notification of rejection. Failure by the Contractor to respond to the CCHCS Contract Manager’s notification of rejection by submitting a revised corrective action plan within the required time limits may result in immediate Agreement termination. In the event of such termination, CCHCS shall pay all amounts due to the Contractor at the CCHCS Contract Manager’s direction for all work accepted and approved prior to termination. The Contract Manager shall, within three (3) business days of receipt of the revised corrective action plan, notify the Contractor in writing whether the revised corrective action plan proposed by the Contractor is accepted or rejected. Rejection of the revised corrective action plan may result in immediate Agreement termination. In the event of such termination, CCHCS shall pay all amounts due to the Contractor at the CCHCS Contract Manager’s direction for all work accepted prior to termination. Problem Escalation The parties shall deal in good faith and attempt to resolve potential disputes informally as set for in General Provisions GSPD 401IT. The parties acknowledge and agree that certain problems or issues may arise, and that such matters shall be brought to the CCHCS Contract Manager’s attention. Problems or issues shall normally be reported in regular status reports. However, there may be instances where the severity of the problems justifies escalated reporting. To this extent, the CCHCS Contract Manager will determine the level of severity, and notify the appropriate CCHCS personnel. The CCHCS personnel notified, and the time period taken to report the problem or issue shall be at a level commensurate with the severity of the problem or issue. The CCHCS personnel include, but are not limited to the following: First level, the CCHCS Contract Manager, or designee Second level, CCHCS Deputy Chief Information Officer Office (DCIO)

Acceptance Criteria. Contractor will work directly with the CCHCS Contract Manager, or designee, who will assign tasks associated with the scope of services listed herein. Tasks will be considered complete after review from the CCHCS Contract Manager, or designee. Assignments will be within the scope outlined herein and reviewed by the CCHCS Contract Manager, or designee. Tasks are considered complete after a quality assurance process is completed and approved by designated reviewers. Performance and timeliness of all associated Agreement tasks will be monitored via the submission of weekly status reports and meetings. Status and actual hours will be reported on a weekly basis for the assigned tasks. Each task will be tracked via the appropriate program/project schedule and budget to monitor progress towards the completion of the tasks and milestones. Tasks and/or Deliverables Not Meeting Requirements Should the work performed or work product produced by the Contractor fail to meet the minimum requirements of this Agreement, the following resolution process is employed, except as superseded by other binding processes. Tasks that do not meet contractual requirements are returned to the Contractor as incomplete. The Contract Manager shall notify the Contractor in writing, within five business days after receipt of each task/deliverable or after completion of each phase of service, of any acceptance problems by identifying the specific inadequacies and/or failures in the services performed and/or the products produced by the Contractor. The Contractor shall, within five business days after initial problem notification, respond to the CCHCS Contract Manager by submitting a detailed explanation describing precisely how the identified services and/or products actually adhere to and satisfy all applicable requirements, and/or a proposed corrective action plan to address the specific inadequacies and/or failures in the identified services and/or products. Failure by the Contractor to respond to the CCHCS Contract Manager’s initial problem notification within the required time limits may result in immediate Agreement termination. In the event of such termination, the State shall pay all amounts due to the Contractor at the CCHCS Contract Manager’s direction for all work accepted and approved prior to termination. The CCHCS Contract Manager shall, within five business days after receipt of the Contractor’s detailed explanation and/or proposed corrective action plan, notify the Contractor in writing whether they accept or reject the explanation and/or plan. If the CCHCS Contract Manager rejects the explanation and/or plan, the Contractor submits a revised corrective action plan within three business days of notification of rejection. Failure by the Contractor to respond to the CCHCS Contract Manager’s notification of rejection by submitting a revised corrective action plan within the required time limits may result in immediate Agreement termination. In the event of such termination, CCHCS shall pay all amounts due to the Contractor at the CCHCS Contract Manager’s direction for all work accepted and approved prior to termination. The Contract Manager shall, within three business days of receipt of the revised corrective action plan, notify the Contractor in writing whether the revised corrective action plan proposed by the Contractor is accepted or rejected. Rejection of the revised corrective action plan may result in immediate Agreement termination. In the event of such termination, CCHCS shall pay all amounts due to the Contractor at the CCHCS Contract Manager’s direction for all work accepted prior to termination. Problem Escalation The parties shall deal in good faith and attempt to resolve potential disputes informally as set for in General Provisions GSPD 401IT. The parties acknowledge and agree that certain problems or issues may arise, and that such matters shall be brought to the CCHCS Contract Manager’s attention. Problems or issues shall normally be reported in regular status reports. However, there may be instances where the severity of the problems justifies escalated reporting. To this extent, the CCHCS Contract Manager will determine the level of severity, and notify the appropriate CCHCS personnel. The CCHCS personnel notified, and the time period taken to report the problem or issue shall be at a level commensurate with the severity of the problem or issue. The CCHCS personnel include, but are not limited to the following: First level, the CCHCS Contract Manager, or designee Second level, CCHCS Deputy Chief Information Officer Office (DCIO)

Acceptance Criteria. Contractor will work directly with the CCHCS Contract Manager, or designee, who will assign tasks associated with the scope of services listed herein. Tasks will be considered complete after review from the CCHCS Contract Manager, or designee. Assignments will be within the scope outlined herein and reviewed by the CCHCS Contract Manager, or designee. Tasks are considered complete after a quality assurance process is completed and approved by designated reviewers. Performance and timeliness of all associated Agreement tasks will be monitored via the submission of weekly status reports and meetings. Status and actual hours will be reported on a weekly basis for the assigned tasks. Each task will be tracked via the appropriate program/project schedule and budget to monitor progress towards the completion of the tasks and milestones. Tasks and/or Deliverables Not Meeting Requirements Should the work performed or work product produced by the Contractor fail to meet the minimum requirements of this Agreement, the following resolution process is employed, except as superseded by other binding processes. Tasks that do not meet contractual requirements are returned to the Contractor as incomplete. The Contract Manager shall notify the Contractor in writing, within five (5) business days after receipt of each task/deliverable or after completion of each phase of service, of any acceptance problems by identifying the specific inadequacies and/or failures in the services performed and/or the products produced by the Contractor. The Contractor shall, within five (5) business days after initial problem notification, respond to the CCHCS Contract Manager by submitting a detailed explanation describing precisely how the identified services and/or products actually adhere to and satisfy all applicable requirements, and/or a proposed corrective action plan to address the specific inadequacies and/or failures in the identified services and/or products. Failure by the Contractor to respond to the CCHCS Contract Manager’s initial problem notification within the required time limits may result in immediate Agreement termination. In the event of such termination, the State shall pay all amounts due to the Contractor at the CCHCS Contract Manager’s direction for all work accepted and approved prior to termination. The CCHCS Contract Manager shall, within five (5) business days after receipt of the Contractor’s detailed explanation and/or proposed corrective action plan, notify the Contractor in writing whether they accept or reject the explanation and/or plan. If the CCHCS Contract Manager rejects the explanation and/or plan, the Contractor submits a revised corrective action plan within three (3) business days of notification of rejection. Failure by the Contractor to respond to the CCHCS Contract Manager’s notification of rejection by submitting a revised corrective action plan within the required time limits may result in immediate Agreement termination. In the event of such termination, CCHCS shall pay all amounts due to the Contractor at the CCHCS Contract Manager’s direction for all work accepted and approved prior to termination. The Contract Manager shall, within three (3) business days of receipt of the revised corrective action plan, notify the Contractor in writing whether the revised corrective action plan proposed by the Contractor is accepted or rejected. Rejection of the revised corrective action plan may result in immediate Agreement termination. In the event of such termination, CCHCS shall pay all amounts due to the Contractor at the CCHCS Contract Manager’s direction for all work accepted prior to termination. Problem Escalation The parties shall deal in good faith and attempt to resolve potential disputes informally as set for in General Provisions GSPD 401IT. The parties acknowledge and agree that certain problems or issues may arise, and that such matters shall be brought to the CCHCS Contract Manager’s attention. Problems or issues shall normally be reported in regular status reports. However, there may be instances where the severity of the problems justifies escalated reporting. To this extent, the CCHCS Contract Manager will determine the level of severity, and notify the appropriate CCHCS personnel. The CCHCS personnel notified, and the time period taken to report the problem or issue shall be at a level commensurate with the severity of the problem or issue. The CCHCS personnel include, but are not limited to the following: First level, the CCHCS Contract Manager, or designee Second level, CCHCS Deputy Chief Information Officer Office (DCIO)

Acceptance Criteria. Contractor will work directly This is a Deliverables based contract and as such all Deliverables must be delivered on time and in accordance with the CCHCS Contract Manager, or designee, who will assign tasks associated with the scope quality requirements of services listed hereinDistrict. Tasks will be considered complete after review from the CCHCS Contract Manager, or designee. Assignments will be within the scope outlined herein and reviewed by the CCHCS Contract Manager, or designee. Tasks are considered complete after a quality assurance process is completed and approved by designated reviewers. Performance and timeliness of all associated Agreement tasks will be monitored via the submission of weekly status reports and meetings. Status and actual hours will be reported on a weekly basis for the assigned tasks. Each task will be tracked via the appropriate program/project schedule and budget to monitor progress towards A Deliverable marks the completion of a grouping of activities and/or artifacts. Provider has agreed as system integrator to oversee and manage the tasks artifacts as specified in Section A, B and milestonesC of Appendix A and any attached approved change order. Tasks and/or Deliverables Not Meeting Requirements Should the work performed or work product produced by the Contractor fail to meet the minimum requirements of this Agreement, the following resolution process is employed, except as superseded by other binding processes. Tasks that do not meet contractual requirements are returned to the Contractor as incomplete. The Contract Manager shall notify the Contractor in writing, within five business days after receipt of each task/deliverable or after completion of each phase of service, of any acceptance problems by identifying the specific inadequacies and/or failures in the services performed and/or the products produced by the Contractor. The Contractor shall, within five business days after initial problem notification, respond to the CCHCS Contract Manager by submitting a detailed explanation describing precisely how the identified services and/or products actually adhere to and satisfy all applicable requirements, and/or a proposed corrective action plan to address the specific inadequacies and/or failures in the identified services and/or products. Failure by the Contractor to respond to the CCHCS Contract Manager’s initial problem notification within the required time limits may result in immediate Agreement termination. In the event of such termination, the State shall pay all amounts due to the Contractor at the CCHCS Contract Manager’s direction for all work accepted and approved prior to termination. The CCHCS Contract Manager shall, within five business days after receipt of the Contractor’s detailed explanation and/or proposed corrective action plan, notify the Contractor in writing whether they accept or reject the explanation and/or plan. If the CCHCS Contract Manager rejects the explanation and/or plan, the Contractor submits a revised corrective action plan within three business days of notification of rejection. Failure by the Contractor to respond to the CCHCS Contract Manager’s notification of rejection by submitting a revised corrective action plan within the required time limits may result in immediate Agreement termination. In the event of such termination, CCHCS shall pay all amounts due to the Contractor at the CCHCS Contract Manager’s direction for all work accepted and approved prior to termination. The Contract Manager shall, within three business days of receipt of the revised corrective action plan, notify the Contractor in writing whether the revised corrective action plan proposed by the Contractor is accepted or rejected. Rejection of the revised corrective action plan may result in immediate Agreement termination. In the event of such termination, CCHCS shall pay all amounts due to the Contractor at the CCHCS Contract Manager’s direction for all work accepted prior to termination. Problem Escalation The parties shall deal in good faith and attempt to resolve potential disputes informally as set for in General Provisions GSPD 401IT. The parties acknowledge and agree that certain problems or issues may arise, and that such matters shall be brought to the CCHCS Contract Manager’s attention. Problems or issues shall normally be reported in regular status reports. However, there may be instances where the severity of the problems justifies escalated reporting. To this extent, the CCHCS Contract Manager will determine the level of severity, and notify the appropriate CCHCS personnel. The CCHCS personnel notified, and the time period taken to report the problem or issue shall be at a level commensurate with the severity of the problem or issue. The CCHCS personnel include, Artifacts include but are not limited to documentation on agreed to by HISD templates such as: schedules, workshop presentations, Business Process Documents, Configuration and Migration Strategy Document, Realization high level plan and work effort estimates, detailed resource plan, and other documentation as per the followingSection C of Appendix A. The District and Provider process for review and acceptance for payment of a deliverable is as follows: First levelProvider Project Manager delivers deliverable to District Project Manager. The District Project Manager will log the Deliverable into Innotas to memorialize date and time of delivery, The District Project Manager will schedule a review meeting with appropriate District and Provider personnel within one (1) business day to be held within five (5) days of receipt of Deliverable. Requests for change or revisions will be given to Provider PM and logged into Innotas within five (5) days of District/Provider meeting. Provider will return requested revisions within two (2) business days for review. This process will repeat until quality of Deliverable is deemed satisfactory by the District. When a Deliverable has satisfied the acceptance criteria, HISD shall give Provider written notice thereof and such Deliverable shall be deemed to be accepted. If written notice is not received, the CCHCS Contract Managersubmission will be deemed not accepted. Payment Schedule and Procedures Payment Schedule – The Provider will invoice the District for all payments based on an agreed to schedule of Deliverables with associated payment amounts. The pricing for that Deliverable is inclusive of all overhead and out of pocket expenses, or designee Second level, CCHCS Deputy Chief Information Officer (DCIO)including but not limited to travel expenses and training. Provider will invoice for a Deliverable based on District’s acceptance of the work described in each Deliverable.

Acceptance Criteria. Contractor Completion of up to 8 weeks of UAT STAGE 6 - DEPLOY‌ DELIVERABLE 22: PRODUCTION SUPPORT‌ Production date is defined as the official date in which Accela Civic Platform moves from the test environment to production for daily Agency usage. This date will be agreed to by both Accela and the Agency at project inception. It may be altered only by change order agreed to by both parties. In the weeks prior to moving to Production, Accela will assist in final data conversions, system validation, staff preparation assistance and training, and coordination of deployment. In terms of specific output, the following will be executed for this deliverable:  Deployment support prior to moving to Production  Setup of Integration points in Production  Final Conversion run during cutover  Accela Civic Platform used in Production environment for Agency daily use Accela Responsibilities: • Provide on-site resources to support the move to Production effort • With assistance from the Agency, lead the effort to transfer the system configuration and any required data from Support to Production • Assist in the development of a Pre-Production checklist that details the critical tasks that must be accomplished prior to moving to Production Agency Responsibilities: • Provide technical and functional user support for pre and post Production Planning, execution, and monitoring • Provide timely and appropriate responses to Accela’s request for information • Assist in the development of a Pre-Production checklist that details the critical tasks that must be accomplished prior to moving to Production • Make available the appropriate Agency key users and content experts to participate in user acceptance testing as defined and managed by Agency Acceptance Criteria: • Deployment support prior to moving to Production • Production system is first used by the Agency for daily use DELIVERABLE 23: POST-DEPLOYMENT SUPPORT AND TRANSITION TO CUSTOMER SUPPORT‌ This deliverable is comprised of the post- Production support assistance that Accela will provide to address issues and provide consultative advice immediately following the move to Production for daily use. Accela will provide support for 2 weeks immediately following deployment (go-live). Accela will work directly with the CCHCS Contract ManagerAgency to identify and address issues identified during this period using a Post Production Issues List. This list will be comprised of issues related to the defined deliverables listed in this SOW, or designeewhich will be addressed by Accela, who will assign tasks associated with as well as any other issues that the Agency wishes to track (outside of scope, phase 2, etc.). Examples of issues the Agency is responsible for include training issues, functional changes beyond the scope of services listed hereinthis Statement of Work, cosmetic changes, and procedures related to the use of Accela Civic Platform. Tasks Specifically, Accela will not be developing or creating additional reports, conversions, interfaces, records types and workflow processes that were not included in the scope of this project during post deployment support. At the end of the support period, Accela will provide a final copy of the issue tracker to the Agency and disable the list. Additionally a formal meeting will be considered complete after review scheduled with the Agency, Accela Services Team, and Accela Customer Support for the purpose of transitioning support of future issues and question from the CCHCS Contract Manager, or designeeAgency to Accela Customer Support. Assignments will be within the scope outlined herein and reviewed by the CCHCS Contract Manager, or designee. Tasks are considered complete after a quality assurance process is completed and approved by designated reviewers. Performance and timeliness In terms of all associated Agreement tasks will be monitored via the submission of weekly status reports and meetings. Status and actual hours will be reported on a weekly basis for the assigned tasks. Each task will be tracked via the appropriate program/project schedule and budget to monitor progress towards the completion of the tasks and milestones. Tasks and/or Deliverables Not Meeting Requirements Should the work performed or work product produced by the Contractor fail to meet the minimum requirements of this Agreementspecific output, the following resolution process is employedwill be executed for this deliverable:  3 staff onsite for week one of go-live (5 days), except as superseded by other binding processes. Tasks 3 staff onsite for week two (4 days) and remote support thereafter  Transition of Agency from Services team to Customer Support for ongoing support Accela Responsibilities: • Provide post-production support for Accela developed configuration and components • Assist with the identification of issues for the Post Production Issues List • Assist with issues that do not meet contractual requirements are returned may arise related to the Contractor as incomplete. The Contract Manager shall notify deliverables in this SOW • Transfer ongoing support of the Contractor in writing, within five business days after receipt of each task/deliverable or after completion of each phase of service, of any acceptance problems by identifying the specific inadequacies and/or failures in the services performed and/or the products produced by the Contractor. The Contractor shall, within five business days after initial problem notification, respond client and to the CCHCS Contract Manager by submitting a detailed explanation describing precisely how the identified services and/or products actually adhere to and satisfy all applicable requirements, and/or a proposed corrective action plan CRC to address any post Production issues that require remediation Agency Responsibilities: • Provide technical and functional user support for post-production support and monitoring • Develop and maintain a Post Production Issues List • Provide timely and appropriate responses to Accela’s request for information • Make available the specific inadequacies and/or failures appropriate Agency key users and content experts to participate in user acceptance testing as defined and managed by Agency Acceptance Criteria: • Execution of 2 weeks of post-Production support • Official transfer from the identified services and/or products. Failure by the Contractor to respond Accela Services project team to the CCHCS Customer Resource Center (CRC) APPENDIX D – DELIVERABLE ACCEPTANCE FORM‌ Please acknowledge acceptance by: A Sign and fax this document to: Email this document as an attachment to: Accela, Inc. YOUR NAME YOUR TITLE Tel: Fax: OR YOUR EMAIL Date: Agency Name: Approving Agency Manager: Accela Manager: Project Name / Code: Contract Manager’s initial problem notification within / Agreement #: Agency agrees that Accela has successfully completed the required time limits may result following Deliverables: Deliverable # Source / Reference Details Service Agreement Agency agrees that Accela has successfully completed the Deliverables described above in immediate Agreement termination. In accordance with the event of such termination, the State shall pay all amounts due to the Contractor at the CCHCS Contract Manager’s direction for all work accepted and approved prior to termination. The CCHCS Contract Manager shall, within five business days after receipt terms of the Contractor’s detailed explanation and/or proposed corrective action plan, notify the Contractor in writing whether they accept or reject the explanation and/or planrelated Contract/Agreement. If the CCHCS APPROVALS: Agency Name Signature Title Date APPENDIX E – CHANGE ORDER‌ SAMPLE CHANGE ORDER – PAGE 1‌ Agency: CO #: Project Code: Date: Contract Manager rejects the explanation and/or plan, the Contractor submits a revised corrective action plan within three business days of notification of rejection. Failure by the Contractor to respond to the CCHCS #/ PO #: Initiating Department: Initiated By: Change Category: Product Project Contract Manager’s notification of rejection by submitting a revised corrective action plan within the required time limits may result in immediate Agreement termination. In the event of such termination, CCHCS shall pay all amounts due to the Contractor at the CCHCS Contract Manager’s direction for all work accepted and approved prior to termination. The Contract Manager shall, within three business days of receipt of the revised corrective action plan, notify the Contractor in writing whether the revised corrective action plan proposed by the Contractor is accepted or rejected. Rejection of the revised corrective action plan may result in immediate Agreement termination. In the event of such termination, CCHCS shall pay all amounts due to the Contractor at the CCHCS Contract Manager’s direction for all work accepted prior to termination. Problem Escalation The parties shall deal in good faith and attempt to resolve potential disputes informally as set for in General Provisions GSPD 401IT. The parties acknowledge and agree that certain problems or issues may arise, and that such matters shall be brought to the CCHCS Contract Manager’s attention. Problems or issues shall normally be reported in regular status reports. However, there may be instances where the severity of the problems justifies escalated reporting. To this extent, the CCHCS Contract Manager will determine the level of severity, and notify the appropriate CCHCS personnel. The CCHCS personnel notified, and the time period taken to report the problem or issue shall be at a level commensurate with the severity of the problem or issue. The CCHCS personnel include, but are not limited to the following: First level, the CCHCS Contract Manager, or designee Second level, CCHCS Deputy Chief Information Officer (DCIO)Maintenance PROJECT CHANGE DESCRIPTION/TASK SUMMARY: