Escalation Procedures. 48.1 The Standard Practices outlines the escalation process which may be invoked at any point in the Service Ordering, Provisioning, and Maintenance processes to facilitate rapid and timely resolution of disputes.
Escalation Procedures. Each Party hereto shall provide the other party hereto with the names and telephone numbers or pagers of their respective managers up to the Vice Presidential level for the escalation of unresolved matters relating to their performance of their duties under this Agreement. Each Party shall supplement and update such information as necessary to facilitate prompt resolution of such matters. Each Party further agrees to establish an automatic internal escalation procedure relating to unresolved disputes arising under this Agreement.
Escalation Procedures. Each of the parties agrees to negotiate, in good faith, any claim or dispute that has not been satisfactorily resolved following the resolution procedures described in Section 9.2. To this end, each party shall escalate any and all unresolved disputes or claims in accordance with subsections 9.3.1 and 9.3.2 before taking further action.
Escalation Procedures. 3.1 CenturyLink will provide QuantumShift with written escalation procedures for maintenance and repair resolution to be followed if any individual trouble ticket or tickets are not resolved in an appropriate fashion. The escalation procedures to be provided hereunder shall include names and telephone numbers of CenturyLink management personnel who are responsible for maintenance and/or repair issues. These escalation procedures and contact information are set forth in the CenturyLink Standard Practices.
Escalation Procedures. If the designated representatives cannot resolve the dispute, then the dispute shall be escalated to a member of the Board of Directors or Trustees of each of the University and of MSS, for their review and resolution. If the dispute cannot be resolved by such persons, then the parties may initiate formal proceedings; however, formal proceedings for the resolution of any such dispute may not be commenced until the earlier of:
Escalation Procedures. The Dial Telecom Helpdesk has the escalation contact details of the next level of management at hand in order to be communicated to the Subscriber. This is necessary where the Subscriber is not satisfied with the current level of service from the first contact or the first contact level is for whatever reason unavailable. Contact details: Level Person Position Email Telephone # 1st Level Xxxx Xxxxxxxxx NOC leader xxxx.xxxxxxxxx@xxxxxxxxxxx.xx +000 000 000 000 2nd Level Xxxxx Xxxxxxx Wholesale Manager xxxxx.xxxxxxx@xxxxxxxxxxx.xx +000 000 000 000 2nd Level Xxxx Xxxxxxx Retail Manager xxxx.xxxxxxx@xxxxxxxxxxx.xx +000 000 000 000 3rd Level Xxxxx Xxxxxxx Technical Director xxxxx.xxxxxxx@xxxxxxxxxxx.xx +000 000 000 000 6 FINAL PROVISIONS
Escalation Procedures. If the negotiations conducted pursuant to the Claims Procedures set forth above do not lead to resolution of the underlying dispute or claim to the satisfaction of the party that made the claim, then that party may, at its option and in its sole and absolute discretion, notify the other in writing that it desires to elevate the dispute or claim to a higher level of authority within FIS’s organization and within Client’s organization for resolution. Upon receipt by the other party of such written notice, the dispute or claim shall be so elevated and such higher level authorities shall negotiate in good faith and each use their reasonable best efforts to resolve the dispute or claim. The location, format, frequency, duration and conclusion of these elevated discussions shall be left to the discretion of the representatives involved. Upon agreement, the representatives may utilize other alternative dispute resolution procedures to assist in the negotiations. Discussions and correspondence among the representatives for purposes of these negotiations shall be treated as confidential information developed for purposes of settlement which shall not be admissible in any subsequent proceedings between the parties. Documents identified in or provided with such communications, which are not prepared for purposes of the negotiations may, if otherwise admissible, be admitted in evidence in such subsequent proceeding.
Escalation Procedures. The covered swap entity must adequately document internal authorization procedures, in- cluding escalation procedures, that re- quire review and approval of any change to the initial margin calcula- tion under the initial margin model, demonstrable analysis that any basis for any such change is consistent with the requirements of this section, and independent review of such demon- xxxxxxx analysis and approval. § 1221.9 Cross-border application of margin requirements.
Escalation Procedures. (a) Each of the parties shall escalate and negotiate, in good faith, any claim or dispute that has not been satisfactorily resolved between the parties at the level where the issue is discovered and has immediate impact (excluding issues of title to work product, which shall be initially addressed at the general counsel level but otherwise pursuant to Section 11.2(b) following). To this end, each party shall escalate any and all unresolved disputes or claims in accordance with this Section 11.2 at any time to persons responsible for the administration of the relationship reflected in this TEAM Software License Agreement. The location, format, frequency, duration and conclusion of these elevated discussions shall be left to the discretion of the representatives involved. If such parties do not resolve the underlying dispute within ten (10) Days of its escalation to them, then either party may notify the other in writing that he/she desires to elevate the dispute or claim to the President of RMSS and the President of Licensee or their designated representative(s) for resolution.
Escalation Procedures. In the event that the Project Manager cannot reach agreement about: i) the acceptance of deliverables, ii) the achievement of milestones, or iii) the resolution of routine disputes that may arise during the course of the performance of this Contract, the matter shall be referred to the Contract Manager at DIR and the Partner-in-charge, Public and Middle Practice at Vendor (First Escalation Team), in a jointly executed memorandum of referral, signed by both Project Managers, for resolution no later than five days after the memorandum is received by the First Escalation Team.. In the event one Project Manager refuses to sign the pro-offered memorandum of referral within two business days of receipt, the referring Project Manager may note “refused to sign” on the memorandum and forward it to the First Escalation Team. If the Contract Manager at DIR and the Partner-in-charge, Public and Middle Market Practice at Vendor cannot reach a resolution within ten days of the date of receipt of the memorandum of referral, the matter shall be submitted to the Director of Enterprise Contracts of DIR and the Vendor’s Executive Partner (Second Escalation Team), along with all appropriate documentation. The Second Escalation Team shall have five (5) days to resolve the matter referred. In the event of failure of the parties to reach a resolution through this process, then the Vendor that is dissatisfied may proceed with the dispute resolution process provided in Chapter 2260, Texas Government Code, to the extent applicable, and DIR, if it is dissatisfied, may exercise its available legal remedies, as appropriate.
