Level 3 Support Sample Clauses

Level 3 Support. Subject to payment by Partner of the applicable fees, Novell will provide Partner with Level 3 technical support on the Supported Software. Such support shall be purchased on per named Novell Customer basis. Novell shall provide the Level 3 support in accordance to the description in Exhibit 2 and as further described in the NCSP Handbook.
Sample 1
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Level 3 Support. When OEM escalates to SSI Level 3 Technical Support SSI shall use commercially reasonable resources and efforts to resolve reported problems. In order to escalate a problem to SSI Level 3, OEM must first create an Incident Report. To create an Incident Report, OEM can either (a) directly access the SSI support tracking system (the “WINS System”) via SSI’s Support Web. Site at xxxx://xxx.XXXxxxxxxxxxxxx.xxx/supoort/ or (b) contact SSI Technical Support by calling SSI’s technical support number 000-000-0000 or (c) email the problem to an established “support” alias. SSI Level 3 technical support personnel are available seven (7) days a week, twenty four (24) hours a day and every day of the year. Regardless of the method OEM uses to create an Incident Report, OEM shall provide SSI with at least the following information to the extent where reasonably possible given the availability of such information in order to open a Level 3 Support Incident Report with SSI: ¡ End User or OEM Reseller information ¡ OEM call reference number ¡ Version & build number of the Product SYMplicity/SANtricity ¡ Host OS version (including service pack info. for NT and/or patch base) ¡ Appware/Bootware/Firmware version(s) on the module(s) ¡ What types of controllers (3240, 3621, 4766, 4774, N7400, etc.) ¡ ESM Firmware version (if applicable) ¡ Drives and drive firmware (if applicable) ¡ Controller mode (Active/Active, Active/Passive) ¡ How many controllers/modules are in the configuration ¡ How are the modules configured (agent, network, switch, hub, etc.) ¡ What is the host platform (Sun E4500, Sun Ultra 5, HP K570, Dell PowerEdge 4300, etc.) ¡ Host adapter(s) name and firmware driver version ¡ Current Module Profile if possible ¡ Log files from the Backup Application Software. ¡ Names and firmware revisions of hardware equipment. ¡ The server’s OS log files ¡ Support log output from other devices or software in the configuration. ¡ A detailed description of the problem that is the subject of the Incident Report and any/all events, actions, and information leading up to the reported problem. * * * Indicates that confidential treatment has been sought for this information
Sample 1

Related to Level 3 Support

  • PRODUCT SUPPORT Any support for the Software Services is provided to you by Customer or a third party on Customer’s behalf and is not provided by Microsoft, its suppliers, affiliates or subsidiaries.

  • Child Support (Applicable if the Party is a natural person, not a corporation or partnership.) Party states that, as of the date the Agreement is signed, he/she:

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • Maintenance Support State Street shall use commercially reasonable efforts to correct system functions that do not work according to the System Product Description as set forth on Attachment A in priority order in the next scheduled delivery release or otherwise as soon as is practicable.

  • Services and Support 1.1 In exchange for your continued compliance with this Agreement, and any modification to this Agreement made by Intuit in accordance with Sections A.11, you shall have access to the Software/Subscription in accordance with the following provisions:

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Telephone Support The Fund Designated Persons may contact State Street’s HORIZONR Help Desk and Fund Assistance Center between the hours of 8 a.m. and 6 p.m. (Eastern time) on all business days for the purpose of obtaining answers to questions about the use of the System, or to report apparent problems with the System. From time to time, the Fund shall provide to State Street a list of persons who shall be permitted to contact State Street for assistance (such persons being referred to as the “Fund Designated Persons”).

  • TAX SUPPORT SERVICES BNY Mellon shall provide the following tax support services for each Fund: § Provide various data and reports as agreed upon in the SLDs to support TRP’s tax reporting and tax filing obligations, including: · Wash sales reporting; · QDI reporting; · DRD reporting; · PFIC analysis; · Straddle analysis; · Paydown adjustments; · Equalization debit adjustments · Tax compliance under §851, §817(h); · Foreign bond sale analysis (§988); · Troubled debt analysis; · Estimation of income for excise tax purposes; · Swap analysis; · Inflation adjustments; · §1256 adjustments; · Market discount analysis; · OID adjustments; · CPDI analysis; · Shareholder tax reporting information (e.g. FTC, UGG income, foreign source income by country, exempt income by state); § Provide data, and reports based on such data, maintained by BNY Mellon on its fund accounting platform as reasonably requested by TRP to support TRP’s obligations to comply with requests from tax authorities and TRP’s tax reporting and tax filing obligations. § Assist with other tax-related data needs as mutually agreed upon in writing from time-to-time.

  • Maintenance and Support Services As long as you are not using the Help Desk as a substitute for our training services on the Tyler Software, and you timely pay your maintenance and support fees, we will, consistent with our then-current Support Call Process:

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