{"component": "clause", "props": {"groups": [{"samples": [{"hash": "Q4DgdVL3b", "uri": "/sv/contracts/Q4DgdVL3b#support", "label": "User Terms", "score": 31.3975967217, "published": true}, {"hash": "10TOT0ENaGN", "uri": "/sv/contracts/10TOT0ENaGN#support", "label": "User Terms and Conditions", "score": 30.8847324229, "published": true}, {"hash": "dFUUlIB7FDY", "uri": "/sv/contracts/dFUUlIB7FDY#support", "label": "User Terms", "score": 30.7618586847, "published": true}], "snippet_links": [{"key": "vid-fr\u00e5gor", "type": "clause", "offset": [0, 10]}], "snippet": "Vid fr\u00e5gor eller problem med Tj\u00e4nsten kontakta v\u00e5r support. \u00c4ven eventuella klagom\u00e5l hanteras via supporten. Kontaktuppgifter anges i punkt 17 nedan.", "size": 9, "hash": "5f38d824a1eb4117d34869b7299a40bc", "id": 1}, {"samples": [{"hash": "cH9zKIu533j", "uri": "/sv/contracts/cH9zKIu533j#support", "label": "\u00c5rligt Volymlicensavtal", "score": 34.1475764874, "published": true}, {"hash": "8petDJv4184", "uri": "/sv/contracts/8petDJv4184#support", "label": "\u00c5rligt Volymlicensavtal", "score": 34.1475764874, "published": true}], "snippet_links": [{"key": "teknisk-support", "type": "clause", "offset": [42, 57]}, {"key": "avtalets-giltighetstid", "type": "clause", "offset": [274, 296]}], "snippet": "FMI \u00e4r inte skyldigt tillhandah\u00e5lla n\u00e5gon teknisk support eller andra tj\u00e4nster r\u00f6rande Licenstagarens anv\u00e4ndning av Mjukvaran under avtalet. Licenstagaren \u00e4ger r\u00e4tt att best\u00e4lla s\u00e5dan till\u00e4ggstj\u00e4nst r\u00f6rande support i den form och omfattning den tillhandah\u00e5lles av FMI under avtalets giltighetstid.", "size": 8, "hash": "919c2f177f31d582fdcb2b96fe59c999", "id": 2}, {"samples": [{"hash": "jMDDmQCDU4T", "uri": "/sv/contracts/jMDDmQCDU4T#support", "label": "Tj\u00e4nstevillkor", "score": 33.3975967217, "published": true}, {"hash": "jHjXcVIzJUL", "uri": "/sv/contracts/jHjXcVIzJUL#support", "label": "Tj\u00e4nstevillkor", "score": 33.3975967217, "published": true}, {"hash": "7vYd4nFr0NF", "uri": "/sv/contracts/7vYd4nFr0NF#support", "label": "Tj\u00e4nstevillkor", "score": 33.3975967217, "published": true}], "snippet_links": [], "snippet": "Vi tillhandah\u00e5ller kostnadsfri support helgfria vardagar via telefon och e-post. Vi kan h\u00e4nvisa till partner eller leverant\u00f6r f\u00f6r support i s\u00e4rskilda fall. Vi kan i vissa fall tillhandah\u00e5lla support p\u00e5 plats hos dig mot en avgift.", "size": 5, "hash": "31d4c0094674202f2f5a5958852da6f7", "id": 3}, {"samples": [{"hash": "5jcijb2eS0P", "uri": "/sv/contracts/5jcijb2eS0P#support", "label": "Avropsavtal", "score": 21.4974949342, "published": true}, {"hash": "fMrPdcNm8M", "uri": "/sv/contracts/fMrPdcNm8M#support", "label": "Avropsavtal", "score": 21.4619091556, "published": true}, {"hash": "4jQLcHFkmWJ", "uri": "/sv/contracts/4jQLcHFkmWJ#support", "label": "Avropsavtal", "score": 21.4619091556, "published": true}], "snippet_links": [{"key": "grundl\u00e4ggande-krav", "type": "clause", "offset": [0, 18]}, {"key": "generella-krav", "type": "clause", "offset": [79, 93]}, {"key": "fr\u00e5n-och-med", "type": "clause", "offset": [229, 241]}, {"key": "avropsavtalets-giltighetstid", "type": "clause", "offset": [564, 592]}, {"key": "information-om-hur", "type": "clause", "offset": [787, 805]}], "snippet": "Grundl\u00e4ggande krav p\u00e5 BI-systemets Support framg\u00e5r av ramavtalets bilaga 2.1 \u2013 Generella krav p\u00e5 BI-system. Leverant\u00f6ren ska tillhandah\u00e5lla Support, inklusive Underh\u00e5ll och Felavhj\u00e4lpning av BI-systemet under hela avtalsperioden fr\u00e5n och med det att leveransprov av BI-systemet godk\u00e4nts av Best\u00e4llaren, det vill s\u00e4ga \u00e4ven under provdriftperioden. F\u00f6ljande fem (5) personer \u00e4ger r\u00e4tt att kontakta Supporten: [namn] [telefon] [epost] [namn] [telefon] [epost] [namn] [telefon] [epost] [namn] [telefon] [epost] [namn] [telefon] [epost] Best\u00e4llaren \u00e4ger r\u00e4tt att under avropsavtalets giltighetstid byta ut person mot annan. Leverant\u00f6ren ska tillhandah\u00e5lla en supportfunktion med h\u00f6g serviceniv\u00e5 d\u00e4r alla \u00e4renden besvaras. Leverant\u00f6rens support\u00e5tagande innefattar att Supporten l\u00e4mnar entydig information om hur Fel kan avhj\u00e4lpas samma Arbetsdag eller senast inom tre Arbetsdagar. Leverant\u00f6ren ansvarar f\u00f6r en l\u00f6pande statusrapportering samt meddelar besked om problemet \u00e4r \u00e5tg\u00e4rdat eller ej, vad Best\u00e4llaren sj\u00e4lv kan g\u00f6ra och i f\u00f6rekommande fall n\u00e4r ytterligare besked/\u00e5tg\u00e4rd f\u00f6rv\u00e4ntas. Om fr\u00e5ga inte kan besvaras inom tidsrymd enligt ovan av orsaker som Leverant\u00f6r inte r\u00e5der \u00f6ver meddelas detta Best\u00e4llaren inom angiven tidsrymd med uppgift om vilka \u00e5tg\u00e4rder som vidtagits samt vid vilken tidpunkt Best\u00e4llaren kommer att erh\u00e5lla svar.", "size": 5, "hash": "b5d6f54637e7f76b9c60f0416fc52739", "id": 4}, {"samples": [{"hash": "89tGUwlKhgF", "uri": "/sv/contracts/89tGUwlKhgF#support", "label": "Upphandling", "score": 34.1256775468, "published": true}, {"hash": "60vGVvVlLVM", "uri": "/sv/contracts/60vGVvVlLVM#support", "label": "Upphandlingsdokument", "score": 30.0798482633, "published": true}, {"hash": "6hlCr8oOddi", "uri": "/sv/contracts/6hlCr8oOddi#support", "label": "Upphandlingsdokument", "score": 30.0387877496, "published": true}], "snippet_links": [{"key": "\u00f6vriga-fr\u00e5gor", "type": "clause", "offset": [164, 177]}], "snippet": "Support \u00e4r den kontaktyta som tillhandah\u00e5lls f\u00f6r anv\u00e4ndare och it-ansvariga ang\u00e5nde Tj\u00e4nst och/eller Produkt. Support avser exempelvis anv\u00e4ndarst\u00f6d, felanm\u00e4lan och \u00f6vriga fr\u00e5gor kopplat till Tj\u00e4nst och/eller Produkt.", "size": 4, "hash": "97e329e054a29062b5375f5b21f0e283", "id": 5}, {"samples": [{"hash": "1Qqn0NFAmNc", "uri": "/sv/contracts/1Qqn0NFAmNc#support", "label": "Service Agreement", "score": 30.9711928907, "published": true}, {"hash": "cIjb8aeaAVp", "uri": "/sv/contracts/cIjb8aeaAVp#support", "label": "Service Agreement", "score": 30.4823691059, "published": true}, {"hash": "lLJfIJsvdYN", "uri": "/sv/contracts/lLJfIJsvdYN#support", "label": "Service Agreement", "score": 28.6506527039, "published": true}], "snippet_links": [], "snippet": "P\u00e5 webbplatsen finns angivet under vilka tider och p\u00e5 vilka s\u00e4tt som kundservice finns tillg\u00e4nglig och m\u00f6jlighet till felanm\u00e4lan.", "size": 4, "hash": "08511618909cc54769685a8e04772a19", "id": 6}, {"samples": [{"hash": "4BD0FTzyads", "uri": "/sv/contracts/4BD0FTzyads#support", "label": "General Terms and Conditions", "score": 32.6977506473, "published": true}, {"hash": "5hrXTEK7I1u", "uri": "/sv/contracts/5hrXTEK7I1u#support", "label": "Sales Contracts", "score": 25.160164271, "published": true}], "snippet_links": [{"key": "support-och-service", "type": "clause", "offset": [41, 60]}], "snippet": "Sa\u0308ljaren skall tillhandaha\u030alla Ko\u0308paren support och service i enlighet med vad som angivits i Underha\u030alls- och serviceavtal, dock fo\u0308rutsatt att parterna har inga\u030att ett sa\u030adant avtal.", "size": 4, "hash": "22ce8b59a2b904ce33f5ab0983dc9895", "id": 7}, {"samples": [{"hash": "fajRIW3D2Zh", "uri": "/sv/contracts/fajRIW3D2Zh#support", "label": "Software License Agreement", "score": 23.2538692195, "published": true}, {"hash": "mwtVtMOC1R", "uri": "/sv/contracts/mwtVtMOC1R#support", "label": "Software License Agreement", "score": 23.1509954185, "published": true}], "snippet_links": [], "snippet": "Inga supporttj\u00e4nster, inklusive, men inte begr\u00e4nsat till reparation eller utbyte av och svar p\u00e5 n\u00e5gra som helst fr\u00e5gor om PROGRAMVARAN, tillhandah\u00e5lls av Nikon, dess anst\u00e4llda, distribut\u00f6rer, \u00e5terf\u00f6rs\u00e4ljare och agenter.", "size": 4, "hash": "15e6b1748a0c9581dede8eb703deaf0b", "id": 8}, {"samples": [{"hash": "jTG3kij9ph9", "uri": "/sv/contracts/jTG3kij9ph9#support", "label": "Anbudsinbjudan", "score": 22.8069815195, "published": true}, {"hash": "5YW9NbVZJBB", "uri": "/sv/contracts/5YW9NbVZJBB#support", "label": "Guidelines for Open Software 2010", "score": 22.5038305026, "published": true}, {"hash": "dKqA9ViNk9H", "uri": "/sv/contracts/dKqA9ViNk9H#support", "label": "Upphandlingsavtal", "score": 19.8978565663, "published": true}], "snippet_links": [], "snippet": "Vid avrop kan krav komma att st\u00e4llas p\u00e5 supportfunktion t.ex. \u00f6ppettider, svarstider, kontaktytor, uppf\u00f6ljning och SLA (Service Level Agreement).", "size": 3, "hash": "3422d7a45ee248630d23702ef1beeb98", "id": 9}, {"samples": [{"hash": "dCn04MXOFdP", "uri": "/sv/contracts/dCn04MXOFdP#support", "label": "Price List", "score": 29.0204870098, "published": true}, {"hash": "2pows15D3WM", "uri": "/sv/contracts/2pows15D3WM#support", "label": "Price List", "score": 29.0204870098, "published": true}, {"hash": "b5fQO6OpMRz", "uri": "/sv/contracts/b5fQO6OpMRz#support", "label": "Price List", "score": 28.8265228933, "published": true}], "snippet_links": [{"key": "kontakta-oss", "type": "clause", "offset": [265, 277]}, {"key": "om-oss", "type": "clause", "offset": [420, 426]}], "snippet": "Att leverera varor \u00e4r endast en del av helheten. Att k\u00f6pa m\u00f6bler fr\u00e5n Offecct \u00e4r en l\u00e5ngsiktig investering och d\u00e4rf\u00f6r \u00e4r leveransen KOMPLETT f\u00f6rst n\u00e4r kunden \u00e4r n\u00f6jd. Offeccts f\u00f6rs\u00e4ljning- och marknadsavdelning finns till Din support vardagar mellan 08.00 \u2013 17.00. Kontakta oss g\u00e4rna via e-mail \u2587\u2587\u2587\u2587\u2587\u2587\u2587@\u2587\u2587\u2587\u2587\u2587\u2587\u2587.\u2587\u2587 eller per telefon +\u2587\u2587 (\u2587) \u2587\u2587\u2587 \u2587\u2587\u2587 \u2587\u2587. V\u00e4lkommen att bes\u00f6ka oss p\u00e5 \u2587\u2587\u2587.\u2587\u2587\u2587\u2587\u2587\u2587\u2587.\u2587\u2587. D\u00e4r finner Du mer fakta om oss och v\u00e5ra produkter.", "size": 3, "hash": "abd9b3a23a25686d694b6fd33e82b14e", "id": 10}], "next_curs": "ClASSmoVc35sYXdpbnNpZGVyY29udHJhY3RzciwLEhZDbGF1c2VTbmlwcGV0R3JvdXBfdjU2IhBzdXBwb3J0IzAwMDAwMDBhDKIBAnN2GAAgAA==", "clause": {"parents": [["support-och-service", "Support Och Service"], ["tj\u00e4nsten", "Tj\u00e4nsten"], ["reklamation", "Reklamation"], ["postnord-str\u00e5lfors-\u00e5tagande", "Postnord Str\u00e5lfors \u00c5tagande"], ["frysning", "Frysning"]], "size": 345, "children": [["omfattning", "Omfattning"], ["f\u00f6ruts\u00e4ttningar", "F\u00f6ruts\u00e4ttningar"], ["extraordin\u00e4ra-support\u00e5tg\u00e4rder", "Extraordin\u00e4ra Support\u00e5tg\u00e4rder"], ["tj\u00e4nster-som-ej-omfattas-av-support\u00e5tagandet", "Tj\u00e4nster som ej omfattas av support\u00e5tagandet"], ["underh\u00e5ll", "Underh\u00e5ll"]], "title": "Support", "id": "support", "related": [["uppf\u00f6ljning", "Uppf\u00f6ljning", "Uppf\u00f6ljning"], ["upphandling", "Upphandling", "Upphandling"], ["protokollsanteckning", "Protokollsanteckning", "Protokollsanteckning"], ["uppl\u00f6sning", "Uppl\u00f6sning", "Uppl\u00f6sning"], ["behandling", "Behandling", "Behandling"]], "related_snippets": [], "updated": "2025-07-07T12:35:11+00:00"}, "json": true, "cursor": ""}}