Workaround Time definition

Workaround Time means the time taken (after the incident has been reported to the support team) until the equivalent functionality is restored without fixing the cause but using other options.
Sample 1Sample 2Sample 3
Workaround Time means the amount of time, from the time Bank becomes aware, or should have become aware, of any Error, in which Bank shall provide a Workaround for such Error. For purposes of this definition, "Workaround" means a reasonable temporary resolution for any Error. Portions of this Exhibit, indicated by the xxxx “[***]” have been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to this omitted information. EXECUTION COPY
Sample 1
Workaround Time means the amount of time which elapses between the receipt of a Support Request by Provider and the provision of a solution, work around or action plan for resolution of the respective Incident. Any period of time (i) which is not within the hours of the Support Availability or (ii) in which the Customer does not comply with the Cooperation Duties shall not count as Workaround Time.
Sample 1

Examples of Workaround Time in a sentence

  • Working periods are to be taken within context of the support cover period (as referred to below) CategoryTarget Response TimeTarget Workaround TimeLevel 1Within 2 HoursWithin 4 HoursLevel 2Within 4 HoursWithin 8 HoursLevel 3Within 8 HoursWithin 16 HoursLevel 4Within 24 HoursWithin 72 Hours EscalationIn the event that a workaround is not provided within the Target Workaround Time, the following escalation timings shall apply.

  • Working periods are to be taken within context of the support cover period (as referred to below) CategoryTarget Response TimeTarget Workaround TimeLevel 1Within 2 HoursWithin 4 HoursLevel 2Within 4 HoursWithin 8 HoursLevel 3Within 8 HoursWithin 16 HoursLevel 4Within 24 HoursWithin 72 HoursEscalationIn the event that a workaround is not provided within the Target Workaround Time, the following escalation timings shall apply.

  • In the event that Bank fails to meet the Response Time, the Workaround Time, or the Resolution Time requirements set forth above and such failure constitutes a Severity Level I condition, Company shall [***] for each such failure.

  • Severity Level Severity Description Response Time Workaround Time Permanent Solution Time for Temporary Workaround 1 Critical problem that blocks functional usage of the Software.

  • EXECUTION COPY at no cost to Company, in accordance with the Response Time, the Workaround Time, and the Resolution Time requirements set forth in Section 11(f) of this Exhibit D.

  • Service Level • Immediate email escalation to Technical Support, followed by warm handoff • Resolution Time: 24 Hours • Workaround Time: 2 Hours • Target Updates: Every hour until Resolution Service Level Credit • Six percent (6%) of the annual Cloud Services Fees paid or payable by the City for each instance where AIS fails to address a Priority Two problem within the Resolution and Workaround times specified above.

  • As far as Incidents relating to a Production Environment are concerned, Provider shall procure that, with respect to each Support Request and having regard to the Incident Level of the respective Incident, Response Time is in accordance with Target Workaround Time, Workaround Time is in accordance with Target Workaround Time and Resolution Time is in accordance with Target Resolution Time.

  • Begin resolution within 4 hours.• Target Resolution Time: 96 Hours or Planned Release• Target Workaround Time: 8 Hours• Target Updates: Every 24 hours until Resolution Priority Four: LowAny problem related to the Service which does not fall within Priority One, Two, or Three and results in:• Enhancement Requests• Cosmetic ChangesService Level• Notification upon awareness of the incident.

  • Category Support Cover Support Level Target Workaround Time Critical 24/7 (Telephone) < 1 Hour < 6 hours Major 24/7 (Telephone) < 3 Hours < 8 hours Medium Normal Working Hours < 8 Normal Working Hours < 5 Normal Working Days Low Normal Working Hours < 24 Normal Working Hours < 7 Normal Working Days • In the event that a Workaround is not provided within the Target Workaround Time, then the following escalation timings shall apply.

  • Service Level • Immediate email escalation to Technical Support, followed by warm handoff • Resolution Time: 8 Hours • Workaround Time: 1 Hour • Target Updates: Every 30 minutes until Resolution Service Level Credit • Six percent (6%) of the annual Cloud Services Fees paid or payable by the City for each instance where AIS fails to address a Priority One problem within the Resolution and Workaround times specified above.

Related to Workaround Time

  • Workaround means a temporary modification to or change in operating procedures for the Work that: (i) circumvents or effectively mitigates the adverse effects of a Defect so that the Work complies with and performs in accordance with the applicable Specifications and Documentation; (ii) does not require substantial reconfiguration of the Work or any reloading of data; and (iii) does not otherwise impose any requirements that would impede an end user’s efficient use of the Work.

  • Lead Time means the quoted timeframe calculated between the date of receipt of the PO by Supplier and the Delivery Date.

  • Network Upgrades means modifications or additions to transmission-related facilities that are integrated with and support the Transmission Provider’s overall Transmission System for the general benefit of all users of such Transmission System. Network Upgrades shall include:

  • Software Upgrade means a release of Software, in object code form, or firmware, which adds new functionality and feature enhancements to the Software or Equipment.

  • Software Update means a package used to upgrade software to a new version including a change of the configuration parameters.

  • Display fireworks means large fireworks devices that are explosive materials intended for use in fireworks displays and designed to produce visible or audible effects by combustion, deflagration, or detonation, as provided in 27 CFR 555.11, 49 CFR 172, and APA standard 87-1, 4.1.

  • Software Updates means the Software releases, service packs, build updates or emergency fixes released from time to time in accordance with the Vocera’s update policy for such Software.

  • Generator Planned Outage means the scheduled removal from service, in whole or in part, of a generating unit for inspection, maintenance or repair with the approval of the Office of the Interconnection in accordance with the PJM Manuals.

  • Standard Software means Software identified as such in Appendix 4 of the Contract Agreement and such other Software as the parties may agree in writing to be Standard Software.

  • Planned Outage means the removal of equipment from service availability for inspection and/or general overhaul of one or more major equipment groups. To qualify as a Planned Outage, the maintenance (a) must actually be conducted during the Planned Outage, and in Seller’s sole discretion must be of the type that is necessary to reliably maintain the Project, (b) cannot be reasonably conducted during Project operations, and (c) causes the generation level of the Project to be reduced by at least ten percent (10%) of the Contract Capacity.

  • Patch means minor modifications to the Licensed Product made by Registry Operator during the performance of error correction services. A Patch does not constitute a Version.

  • Software Release means any subsequent version of Software provided by EMC after initial Delivery of Software, but does not mean a new Product.

  • Proposal Due Date and Time means the date and time specified in the Request for Proposal as the deadline for submitting Proposals.

  • Software Error means a reproducible defect or combination thereof in the Software that results in a failure of the Software when used in accordance with the Documentation. Software Errors do not include those errors caused by (a) Licensee’s negligence, (b) any unauthorized modification or alteration Licensee makes to the Software, (c) data that does not conform to Licensor’s specified data format, (d) operator error, or (e) use not conforming to the Licensor’s supported technical environment specified in the Documentation.

  • Product Schedule means PTC’s standard order form entitled “PTC Product Schedule” (including all schedules, attachments and other document(s) specifically referenced therein) or such alternative order form as may be submitted by Customer and accepted by PTC, in each case that specifies (i) the Licensed Products and/or Services ordered; and (ii) for Licensed Products, the installation address (including the Designated Country) and the Licence Term.

  • Expiry Date (Data di Scadenza) means the "Expiry Date" as specified in § 1 of the Product and Underlying Data.

  • Unplanned Outage refers to the unavailable status of the units of the Power Plant other than Planned Outage. Based on the urgency of the needs of outage, the Unplanned Outage can be classified into five categories: (1) immediate outage; (2) the outage which could be delayed for a short while but the units must exit within six hours; (3) the outage which could be postponed over six hours but the units must exit within seventy-two hours; (4) the outage which could be deferred over seventy-two hours but the units must exit before the next Planned Outage; and (5) the prolonged outage which is beyond the period of the Planned Outage.

  • Synchronous Optical Network (SONET means the optical interface standard that allows inter-networking of transmission products from multiple vendors. The base rate is 51.84 Mbps (“OC 1/STS 1”) and higher rates are direct multiples of the base rate, up to 13.22 Gbps.

  • Modular building manufacturer means a person or corporation who owns or operates a

  • Launch Date has the meaning specified therefor in Section 2.02(b) of this Agreement.

  • System Software means Software that provides the operating and management instructions for the underlying hardware and other components, and is identified as such in Appendix 4 of the Contract Agreement and such other Software as the parties may agree in writing to be Systems Software. Such System Software includes, but is not restricted to, micro-code embedded in hardware (i.e., “firmware”), operating systems, communications, system and network management, and utility software.

  • Certified cabinet x-ray system means an x-ray system that has been certified in accordance with 21 CFR 1010.2 as being manufactured and assembled pursuant to the provisions of 21 CFR 1020.40.

  • Electric System Upgrades means any Network Upgrades, Distribution Upgrades, or Interconnection Facilities that are determined to be necessary by the CAISO or Participating Transmission Owner, as applicable, to physically and electrically interconnect the Project to the Participating Transmission Owner’s electric system for receipt of Energy at the Point of Interconnection (as defined in the CAISO Tariff) if connecting to the CAISO Grid, or the Interconnection Point, if connecting to a part of the Participating TO’s electric system that is not part of the CAISO Grid.

  • Customized Software or “Customization” means any Application Software code modified or amended on behalf of the Customer. Setting of parameters, parameterization or configuration is not a Customization.

  • Response Time means the difference in time between the change of the component to be measured at the reference point and a system response of 90 per cent of the final reading (t90) with the sampling probe being defined as the reference point, whereby the change of the measured component is at least 60 per cent full scale (FS) and takes place in less than 0.1 second. The system response time consists of the delay time to the system and of the rise time of the system.

  • Interconnection Activation Date means the date that the construction of the joint facility Interconnection arrangement has been completed, trunk groups have been established, joint trunk testing is completed and trunks have been mutually accepted by the Parties.