WalkMe Player definition
WalkMe Player means the module in the Subscription Services that presents all WalkMe-generated and otherwise integrated content visible to the End User.
WalkMe Player means the module in the Subscription Services that presents all WalkMe-generated and otherwise integrated content visible to the End User. Technical Support. WalkMe will provide Customer with technical support services (24x7x365), including technical support experts, who will help the Customer reach its business goals and operation objectives (“Support Services”). WalkMe will also provide the Customer with online access to its knowledge base and other technical resources at ▇▇▇▇▇://▇▇▇▇▇▇▇.▇▇▇▇▇▇.▇▇▇. The Customer may contact the WalkMe Support Services by email (▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇) and/or reach the Support Services at the following telephone numbers: WalkMe Player Target Availability 99.95% WalkMe Editor Target Availability 99.9% Up to 1 hour 4-5 hours Critical (Priority 1) Defect with one or more of the below characteristics occur and there is no workaround: Data corruption – The System will not load or is causing damage to the Customer’s application or website or otherwise materially, adversely affects the Customer’s application. System hangs - the System hangs indefinitely or there is severe performance degradation, causing unreasonable wait times for resources or response as if the System is hanging. A main System function supporting a business critical process has failed, and the System functionality is limited such that critical business processes are paralyzed. The System crashes repeatedly. Up to 2 hours 1 day High (Priority 2) The System crashes repeatedly and there is a workaround. The System is usable, but an essential component of the System is malfunctioning and/or substantially impacts business operations. A critical defect exists with an acceptable workaround. Within 24 hours 1-2 days Medium (Priority 3) The defect does not seriously affect business operations, causing some minor interruptions. The System is operative with some limitation on minor functions, or minor batch functions are inoperative. Within 72 hours 1-3 days Low (Priority 4) Minor mismatch of the specification or aesthetic aspect of the System, which does not impact the usability or effectiveness of the System. Simple questions and requests, which do not affect the System functionality (e.g. documentation issues, feature requests, general questions, etc.).
Examples of WalkMe Player in a sentence
If the System Availability of the WalkMe Player or WalkMe Editor is below the Target Availability Levels set forth above (“Downtime Event”), Customer may submit a credit request to WalkMe within thirty (30) days of such Downtime Event (“Service Credit Request”).