{"component": "definition", "props": {"groups": [{"samples": [{"hash": "7YxwCI6UWUt", "uri": "/contracts/7YxwCI6UWUt#very-high", "label": "Service Level Agreement", "score": 36.133507328, "published": true}, {"hash": "3YpveCQHSbQ", "uri": "/contracts/3YpveCQHSbQ#very-high", "label": "Service Level Agreement", "score": 34.2662734985, "published": true}, {"hash": "9E5M6fGKQQG", "uri": "/contracts/9E5M6fGKQQG#very-high", "label": "Service Level Agreement", "score": 34.1256790161, "published": true}], "size": 15, "snippet_links": [{"key": "business-processes", "type": "definition", "offset": [130, 148]}, {"key": "related-to", "type": "definition", "offset": [165, 175]}, {"key": "core-business", "type": "definition", "offset": [176, 189]}, {"key": "urgent-work", "type": "definition", "offset": [205, 216]}, {"key": "caused-by", "type": "clause", "offset": [256, 265]}, {"key": "of-customer", "type": "clause", "offset": [431, 442]}, {"key": "not-available", "type": "definition", "offset": [492, 505]}], "snippet": "An Incident should be categorized with the priority \"Very High\" if the incident reported has very serious consequences for normal business processes or IT processes related to core business processes, and urgent work cannot be performed. This is generally caused by the following circumstances:\n3.1.1.1. A PRD system is completely down.\n3.1.1.2. The imminent go-live or upgrade is jeopardized.\n3.1.1.3. The core business processes of Customer are seriously affected.\n3.1.1.4. A workaround is not available.\n3.1.1.5. The Incident requires immediate processing because the malfunction may cause serious losses.", "hash": "5795afdeb8e20a48fad03f1c9e84541b", "id": 1}, {"samples": [{"hash": "dpGQOLtM8YE", "uri": "/contracts/dpGQOLtM8YE#very-high", "label": "Service Level Agreement", "score": 34.5581817627, "published": true}, {"hash": "cRMf8vTRrYb", "uri": "/contracts/cRMf8vTRrYb#very-high", "label": "Service Level Agreement", "score": 33.9148330688, "published": true}, {"hash": "eGQuLIH55K7", "uri": "/contracts/eGQuLIH55K7#very-high", "label": "Service Level Agreement", "score": 33.6055793762, "published": true}], "size": 8, "snippet_links": [{"key": "business-processes", "type": "definition", "offset": [130, 148]}, {"key": "related-to", "type": "definition", "offset": [165, 175]}, {"key": "core-business", "type": "definition", "offset": [176, 189]}, {"key": "urgent-work", "type": "definition", "offset": [205, 216]}, {"key": "caused-by", "type": "clause", "offset": [256, 265]}, {"key": "of-customer", "type": "clause", "offset": [542, 553]}, {"key": "not-available", "type": "definition", "offset": [620, 633]}], "snippet": "An Incident should be categorized with the priority \"Very High\" if the incident reported has very serious consequences for normal business processes or IT processes related to core business processes, and urgent work cannot be performed. This is generally caused by the following circumstances: \u975e\u5e38\u9ad8\uff1a\u82e5\u62a5\u544a\u7684\u4e8b\u4ef6\u5bf9\u6b63\u5e38\u7684\u4e1a\u52a1\u6d41\u7a0b\u6216\u4e0e\u6838\u5fc3\u4e1a\u52a1\u6d41\u7a0b\u6709\u5173\u7684IT \u6d41\u7a0b\u4ea7\u751f\u975e\u5e38\u4e25\u91cd\u7684\u5f71\u54cd\uff0c\u4e14\u7d27\u6025\u5de5\u4f5c\u65e0\u6cd5\u6267\u884c\uff0c\u5219\u5e94\u8be5\u5c06\u8be5\u4e8b\u4ef6\u7684\u4f18\u5148\u7ea7\u5f52\u4e3a\u201c\u975e\u5e38\u9ad8\u201d\u3002\u8fd9\u901a\u5e38\u7531\u4e0b\u5217\u60c5\u51b5\u5f15\u8d77\uff1a\n3.1.1.1. A PRD system is completely down. PRD \u7cfb\u7edf\u5b8c\u5168\u505c\u673a\u3002\n3.1.1.2. The imminent go-live or upgrade is jeopardized. \u5371\u53ca\u5373\u5c06\u8fdb\u884c\u7684\u4e0a\u7ebf\u6216\u5347\u7ea7\u3002\n3.1.1.3. The core business processes of Customer are seriously affected. \u5ba2\u6237\u7684\u6838\u5fc3\u4e1a\u52a1\u6d41\u7a0b\u53d7\u5230\u4e25\u91cd\u5f71\u54cd\u3002\n3.1.1.4. A workaround is not available. \u6ca1\u6709\u5e94\u6025\u65b9\u6848\u3002\n3.1.1.5. The Incident requires immediate processing because the malfunction may cause serious losses. \u8be5\u4e8b\u4ef6\u5fc5\u987b\u7acb\u5373\u5f97\u5230\u5904\u7406\uff0c\u56e0\u4e3a\u6545\u969c\u53ef\u80fd\u4f1a\u5bfc\u81f4\u4e25\u91cd\u635f\u5931\u3002", "hash": "24822130d6dfdd5a73086017d07a5737", "id": 2}, {"samples": [{"hash": "d19DWGj6sAb", "uri": "/contracts/d19DWGj6sAb#very-high", "label": "Service Level Agreement", "score": 32.1438217163, "published": true}, {"hash": "4p8CCU8T8Rq", "uri": "/contracts/4p8CCU8T8Rq#very-high", "label": "Service Level Agreement", "score": 31.590013504, "published": true}, {"hash": "ksi1W0xrU6Y", "uri": "/contracts/ksi1W0xrU6Y#very-high", "label": "Service Level Agreement", "score": 31.3198757172, "published": true}], "size": 8, "snippet_links": [{"key": "business-processes", "type": "definition", "offset": [130, 148]}, {"key": "related-to", "type": "definition", "offset": [165, 175]}, {"key": "core-business", "type": "definition", "offset": [176, 189]}, {"key": "urgent-work", "type": "definition", "offset": [205, 216]}, {"key": "caused-by", "type": "clause", "offset": [256, 265]}], "snippet": "An Incident should be categorized with the priority \"Very High\" if the incident reported has very serious consequences for normal business processes or IT processes related to core business processes, and urgent work cannot be performed. This is generally caused by the following circumstances:", "hash": "c3c8a74daae7e69ae042f2117c485d3b", "id": 3}, {"samples": [{"hash": "cIFmNAggAE5", "uri": "/contracts/cIFmNAggAE5#very-high", "label": "Service Level Agreement", "score": 34.174949646, "published": true}, {"hash": "eB3wq45xoaJ", "uri": "/contracts/eB3wq45xoaJ#very-high", "label": "Service Level Agreement", "score": 33.6055793762, "published": true}, {"hash": "1KdTFCXgoKL", "uri": "/contracts/1KdTFCXgoKL#very-high", "label": "Service Level Agreement", "score": 33.1648597717, "published": true}], "size": 5, "snippet_links": [{"key": "business-processes", "type": "definition", "offset": [130, 148]}, {"key": "related-to", "type": "definition", "offset": [165, 175]}, {"key": "core-business", "type": "definition", "offset": [176, 189]}, {"key": "urgent-work", "type": "definition", "offset": [205, 216]}, {"key": "caused-by", "type": "clause", "offset": [256, 265]}, {"key": "of-customer", "type": "clause", "offset": [550, 561]}], "snippet": "An Incident should be categorized with the priority \"Very High\" if the incident reported has very serious consequences for normal business processes or IT processes related to core business processes, and urgent work cannot be performed. This is generally caused by the following circumstances:/\n3.1.1.1. A PRD system is completely down./ Sistem PRD tidak beroperasi secara menyeluruh.\n3.1.1.2. The imminent go-live or upgrade is jeopardized./ Go-live atau pemutakhiran yang akan segera terjadi mengalami bahaya.\n3.1.1.3. The core business processes of Customer are seriously affected./ Proses bisnis inti \u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587 terdampak serius.\n3.1.1.4. A workaround is not available./ Solusi sementara tidak tersedia.\n3.1.1.5. The Incident requires immediate processing because the malfunction may cause serious losses./ Insiden memerlukan pemrosesan segera karena malafungsi yang terjadi dapat menyebabkan kerugian berat.", "hash": "527ae4f259ba1054a0faebc967104f57", "id": 4}, {"samples": [{"hash": "jJE6oYDFqEV", "uri": "/contracts/jJE6oYDFqEV#very-high", "label": "Service Level Agreement", "score": 34.2877349854, "published": true}, {"hash": "iIcyADyRxVH", "uri": "/contracts/iIcyADyRxVH#very-high", "label": "Service Level Agreement", "score": 33.6055793762, "published": true}, {"hash": "jy3O7EwC1oT", "uri": "/contracts/jy3O7EwC1oT#very-high", "label": "Service Level Agreement", "score": 33.1648597717, "published": true}], "size": 5, "snippet_links": [{"key": "business-processes", "type": "definition", "offset": [130, 148]}, {"key": "related-to", "type": "definition", "offset": [165, 175]}, {"key": "core-business", "type": "definition", "offset": [176, 189]}, {"key": "urgent-work", "type": "definition", "offset": [205, 216]}, {"key": "caused-by", "type": "clause", "offset": [256, 265]}], "snippet": "An Incident should be categorized with the priority \"Very High\" if the incident reported has very serious consequences for normal business processes or IT processes related to core business processes, and urgent work cannot be performed. This is generally caused by the following circumstances:\n3.1.1. \u6700\u512a\u5148\uff1a\u5831\u544a\u3055\u308c\u305f\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u304c\u975e\u5e38\u306b\u6df1\u523b\u3067\u3001\u901a\u5e38\u306e\u30d3\u30b8\u30cd\u30b9\u30d7\u30ed\u30bb\u30b9\u53c8\u306f\u4e2d\u6838\u7684\u306a\u30d3\u30b8\u30cd\u30b9\u30d7\u30ed\u30bb\u30b9\u306b\u95a2\u9023\u3059\u308b IT \u30d7\u30ed\u30bb\u30b9\u306b\u652f\u969c\u3092\u6765\u3057\u3066\u304a\u308a\u3001\u7dca\u6025\u306e\u4f5c\u696d\u304c\u5b9f\u884c\u3067\u304d\u306a\u3044\u5834\u5408\u306f\u3001\u300c\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u300d\u306e\u512a\u5148\u5ea6\u306f\u300c\u6700\u512a\u5148\u300d\u306b\u5206\u985e\u3055\u308c\u308b\u3002\u3053\u308c\u306f\u4e00\u822c\u7684\u306b\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u72b6\u6cc1\u304c\u539f\u56e0\u3068\u306a\u308b\u3002\n3.1.1.1. A PRD system is completely down.", "hash": "6bae5a0b84992645872d9f705d89d2bc", "id": 5}, {"samples": [{"hash": "jqJhKuFnmjg", "uri": "/contracts/jqJhKuFnmjg#very-high", "label": "Service Level Agreement", "score": 33.6055793762, "published": true}, {"hash": "kZqnkOWC81H", "uri": "/contracts/kZqnkOWC81H#very-high", "label": "Service Level Agreement", "score": 33.3318405151, "published": true}, {"hash": "7KJSe5woWIM", "uri": "/contracts/7KJSe5woWIM#very-high", "label": "Service Level Agreement", "score": 32.7734184265, "published": true}], "size": 4, "snippet_links": [{"key": "business-processes", "type": "definition", "offset": [130, 148]}, {"key": "related-to", "type": "definition", "offset": [165, 175]}, {"key": "core-business", "type": "definition", "offset": [176, 189]}, {"key": "urgent-work", "type": "definition", "offset": [205, 216]}, {"key": "caused-by", "type": "clause", "offset": [256, 265]}, {"key": "of-customer", "type": "clause", "offset": [665, 676]}, {"key": "not-available", "type": "definition", "offset": [755, 768]}], "snippet": "An Incident should be categorized with the priority \"Very High\" if the incident reported has very serious consequences for normal business processes or IT processes related to core business processes, and urgent work cannot be performed. This is generally caused by the following circumstances: \ub9e4\uc6b0 \ub192\uc74c(Very High): \ubcf4\uace0\ub41c \ubb38\uc81c\uc810\uc774 \ud575\uc2ec \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4\uc640 \uad00\ub828\ub41c \uc815\uc0c1\uc801\uc778 \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \ub610\ub294 IT \ud504\ub85c\uc138\uc2a4\uc5d0 \ub9e4\uc6b0 \uc2ec\uac01\ud55c \uc601\ud5a5\uc744 \ubbf8\uce58\ub294 \uacbd\uc6b0, \uadf8\ub9ac\uace0 \uae34\uae09\ud55c \uc791\uc5c5\uc744 \uc218\ud589\ud560 \uc218 \uc5c6\ub294 \uacbd\uc6b0 \ubb38\uc81c\uc810\uc744 \uc6b0\uc120\uc21c\uc704 \u201c\ub9e4\uc6b0 \ub192\uc74c(Very High)\u201d\uc73c\ub85c \ubd84\ub958\ud574\uc57c \ud569\ub2c8\ub2e4. \uc77c\ubc18\uc801\uc73c\ub85c \uc774\ub7ec\ud55c \ubb38\uc81c\ub294 \ub2e4\uc74c\uacfc \uac19\uc740 \uacbd\uc6b0\uc5d0 \ubc1c\uc0dd\ud569\ub2c8\ub2e4.\n3.1.1.1. A PRD system is completely down. PRD \uc2dc\uc2a4\ud15c\uc774 \uc644\uc804\ud788 \uc911\ub2e8\ub428\n3.1.1.2. The imminent go-live or upgrade is jeopardized. \uace7 \uc2dc\ud589\ub420 Go-Live \ub610\ub294 \uc5c5\uadf8\ub808\uc774\ub4dc\uac00 \uc704\ud611\ubc1b\uc74c\n3.1.1.3. The core business processes of Customer are seriously affected. \uace0\uac1d\uc758 \ud575\uc2ec \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4\uac00 \uc2ec\uac01\ud55c \uc601\ud5a5\uc744 \ubc1b\uc74c\n3.1.1.4. A workaround is not available. \ucc28\uc120\ucc45\uc744 \uc0ac\uc6a9\ud560 \uc218 \uc5c6\uc74c\n3.1.1.5. The Incident requires immediate processing because the malfunction may cause serious losses. \uc7a5\uc560\ub85c \uc778\ud574 \ud070 \uc190\uc2e4\uc774 \ubc1c\uc0dd\ud560 \uc218 \uc788\uc73c\ubbc0\ub85c \uc774 \ubb38\uc81c\uc810\uc740 \ubc1c\uc0dd \uc989\uc2dc \ucc98\ub9ac\ud574\uc57c \ud569\ub2c8\ub2e4.", "hash": "ec47de7e940b1388e73f794be1895a5e", "id": 6}, {"samples": [{"hash": "2O3zZRA9MBo", "uri": "/contracts/2O3zZRA9MBo#very-high", "label": "Grant Agreement", "score": 32.1495704651, "published": true}, {"hash": "j59d3rQMX3b", "uri": "/contracts/j59d3rQMX3b#very-high", "label": "Agreement", "score": 31.2295417786, "published": true}], "size": 4, "snippet_links": [{"key": "hazard-ranking", "type": "definition", "offset": [45, 59]}, {"key": "based-on", "type": "definition", "offset": [61, 69]}, {"key": "fire-apparatus", "type": "definition", "offset": [184, 198]}, {"key": "and-safety", "type": "clause", "offset": [226, 236]}, {"key": "fire-conditions", "type": "clause", "offset": [399, 414]}, {"key": "rates-of", "type": "clause", "offset": [465, 473]}, {"key": "action-plan", "type": "definition", "offset": [615, 626]}, {"key": "management-practices", "type": "definition", "offset": [654, 674]}, {"key": "vegetation-management", "type": "clause", "offset": [728, 749]}, {"key": "access-points", "type": "clause", "offset": [794, 807]}, {"key": "public-lands", "type": "definition", "offset": [817, 829]}, {"key": "in-order-to", "type": "clause", "offset": [830, 841]}, {"key": "evacuation-routes", "type": "definition", "offset": [875, 892]}, {"key": "traffic-congestion", "type": "clause", "offset": [931, 949]}, {"key": "parking-enforcement", "type": "clause", "offset": [1004, 1023]}, {"key": "to-maintain", "type": "clause", "offset": [1059, 1070]}, {"key": "trail-network", "type": "definition", "offset": [1076, 1089]}, {"key": "maintenance-program", "type": "definition", "offset": [1117, 1136]}, {"key": "proposed-project", "type": "definition", "offset": [1319, 1335]}, {"key": "primary-and-secondary", "type": "definition", "offset": [1385, 1406]}, {"key": "plan-adopted", "type": "clause", "offset": [1503, 1515]}, {"key": "county-fire-chief", "type": "definition", "offset": [1529, 1546]}], "snippet": "in the CWPP\u2019s proprietary scale of \u201cRelative Hazard Ranking\u201d based on the potential predicted fire behavior. The Marin County CWPP recommends fuel treatments along roadways to improve fire apparatus access, increase the speed and safety of evacuation, and reduce the likelihood of flame and heat impingement on the roadway. The CWPP modeling estimates that within the Very High zones, under extreme fire conditions flames lengths will be greater than 11 feet , and rates of spread in excess of 60 feet per minute. This project will specifically addresses and implement Section 8.1.5 of the CWPP Recommendations and Action Plan, \u201cIntegrate fire and fuels management practices,\u201d which states: \u2b9a Continue to implement and maintain vegetation management projects along highly-traveled roadways and access points into all public lands in order to minimize ignitions. \u2b9a Prioritize evacuation routes for fuel reduction programs \u2b9a Develop traffic congestion controls along evacuation routes \u2b9a Implement stronger parking enforcement along evacuation routes \u2b9a Continue to maintain foot trail network in Mill Valley \u2b9a Implement maintenance program for foot trail network in Fairfax \u2b9a Consider if additional vegetation reduction is required from roadways that are key evacuation routes into or out of a particular neighborhood The proposed project addresses these issues on roadways identified as primary and secondary evacuation routes in the Marin County Mutual Threat Zone (MTZ) evacuation and structure defense plan adopted by the Marin County Fire Chief\u2019s Association", "hash": "66e443403267bf7da3e8ce346011d3fa", "id": 7}, {"samples": [{"hash": "gsRtaivEgkQ", "uri": "/contracts/gsRtaivEgkQ#very-high", "label": "Service Level Agreement", "score": 29.1438236237, "published": true}, {"hash": "kRtOFokWILP", "uri": "/contracts/kRtOFokWILP#very-high", "label": "Service Level Agreement", "score": 28.5744514465, "published": true}], "size": 2, "snippet_links": [{"key": "business-processes", "type": "definition", "offset": [130, 148]}, {"key": "related-to", "type": "definition", "offset": [165, 175]}, {"key": "core-business", "type": "definition", "offset": [176, 189]}, {"key": "urgent-work", "type": "definition", "offset": [205, 216]}, {"key": "caused-by", "type": "clause", "offset": [256, 265]}, {"key": "of-customer", "type": "clause", "offset": [433, 444]}, {"key": "not-available", "type": "definition", "offset": [504, 517]}], "snippet": "An Incident should be categorized with the priority \"Very High\" if the incident reported has very serious consequences for normal business processes or IT processes related to core business processes, and urgent work cannot be performed. This is generally caused by the following circumstances: \u2022 A PRD system is completely down. PRD \u7cfb\u7d71\u5b8c\u5168\u7576\u6a5f\u3002 \u2022 The imminent go-live or upgrade is jeopardized. \u7121\u6cd5\u7acb\u5373\u4e0a\u7dda\u6216\u66f4\u65b0\u3002 \u2022 The core business processes of Customer are seriously affected. \u5ba2\u6236\u7684\u6838\u5fc3\u696d\u52d9\u6d41\u7a0b\u53d7\u5230\u56b4\u91cd\u5f71\u97ff\u3002 \u2022 A workaround is not available. \u7121\u6cd5\u4f7f\u7528\u66ab\u6642\u6027\u89e3\u6c7a\u65b9\u6848\u3002 The Incident requires immediate processing because the malfunction may cause serious losses. \u4e8b\u6545\u9700\u8981\u7acb\u5373\u8655\u7406\uff0c\u56e0\u70ba\u8a72\u6545\u969c\u53ef\u80fd\u6703\u9020\u6210\u56b4\u91cd\u7684\u640d\u5931\u3002", "hash": "cf0ab5bb06d0122e495a864a523d73b9", "id": 8}, {"samples": [{"hash": "a6xSeKukCHa", "uri": "/contracts/a6xSeKukCHa#very-high", "label": "Service Level Agreement", "score": 23.529088974, "published": true}], "size": 2, "snippet_links": [{"key": "business-processes", "type": "definition", "offset": [130, 148]}, {"key": "related-to", "type": "definition", "offset": [165, 175]}, {"key": "core-business", "type": "definition", "offset": [176, 189]}, {"key": "urgent-work", "type": "definition", "offset": [205, 216]}, {"key": "caused-by", "type": "clause", "offset": [256, 265]}, {"key": "of-customer", "type": "clause", "offset": [521, 532]}, {"key": "not-available", "type": "definition", "offset": [592, 605]}], "snippet": "An Incident should be categorized with the priority \"Very High\" if the incident reported has very serious consequences for normal business processes or IT processes related to core business processes, and urgent work cannot be performed. This is generally caused by the following circumstances: \u975e\u5e38\u9ad8\uff1a\u82e5\u62a5\u544a\u7684\u4e8b\u4ef6\u5bf9\u6b63\u5e38\u7684\u4e1a\u52a1\u6d41\u7a0b\u6216\u4e0e\u6838\u5fc3\u4e1a\u52a1\u6d41\u7a0b\u6709\u5173\u7684IT \u6d41\u7a0b\u4ea7\u751f\u975e\u5e38\u4e25\u91cd\u7684\u5f71\u54cd\uff0c\u4e14\u7d27\u6025\u5de5\u4f5c\u65e0\u6cd5\u6267\u884c\uff0c\u5219\u5e94\u8be5\u5c06\u8be5\u4e8b\u4ef6\u7684\u4f18\u5148\u7ea7\u5f52\u4e3a\u201c\u975e\u5e38\u9ad8\u201d\u3002\u8fd9\u901a\u5e38\u7531\u4e0b\u5217\u60c5\u51b5\u5f15\u8d77\uff1a \u2022 A PRD system is completely down. PRD \u7cfb\u7edf\u5b8c\u5168\u505c\u673a\u3002 \u2022 The imminent go-live or upgrade is jeopardized. \u5371\u53ca\u5373\u5c06\u8fdb\u884c\u7684\u4e0a\u7ebf\u6216\u5347\u7ea7\u3002 \u2022 The core business processes of Customer are seriously affected. \u5ba2\u6237\u7684\u6838\u5fc3\u4e1a\u52a1\u6d41\u7a0b\u53d7\u5230\u4e25\u91cd\u5f71\u54cd\u3002 \u2022 A workaround is not available. \u6ca1\u6709\u5e94\u6025\u65b9\u6848\u3002 The Incident requires immediate processing because the malfunction may cause serious losses. \u8be5\u4e8b\u4ef6\u5fc5\u987b\u7acb\u5373\u5f97\u5230\u5904\u7406\uff0c\u56e0\u4e3a\u6545\u969c\u53ef\u80fd\u4f1a\u5bfc\u81f4\u4e25\u91cd\u635f\u5931\u3002", "hash": "9dd6178f1732fa2b2e6555f318626516", "id": 9}, {"samples": [{"hash": "6yibJgc2kx3", "uri": "/contracts/6yibJgc2kx3#very-high", "label": "Software as a Service Agreement", "score": 31.7550449371, "published": true}], "size": 1, "snippet_links": [{"key": "for-work-stoppage", "type": "clause", "offset": [19, 36]}, {"key": "status-of", "type": "clause", "offset": [52, 61]}, {"key": "use-of-the-system", "type": "clause", "offset": [128, 145]}, {"key": "maintenance-team", "type": "clause", "offset": [235, 251]}], "snippet": "status is reserved for Work Stoppage bugs only. The status of a Work Stoppage is strictly reserved for bugs that are preventing use of the system. Work Stoppage Bugs are corrected within 24 hours unless otherwise notified by the Tyler Maintenance Team.", "hash": "e5bc6953c77419a5bbae300131159a8c", "id": 10}], "next_curs": "ClYSUGoVc35sYXdpbnNpZGVyY29udHJhY3RzcjILEhpEZWZpbml0aW9uU25pcHBldEdyb3VwX3Y1NiISdmVyeS1oaWdoIzAwMDAwMDBhDKIBAmVuGAAgAA==", "definition": {"title": "Very High", "size": 64, "snippet": "An Incident should be categorized with the priority \"Very High\" if the incident reported has very serious consequences for normal business processes or IT processes related to core business processes, and urgent work cannot be performed. This is generally caused by the following circumstances:\n3.1.1.1. A PRD system is completely down.\n3.1.1.2. The imminent go-live or upgrade is jeopardized.\n3.1.1.3. The core business processes of Customer are seriously affected.\n3.1.1.4. A workaround is not available.\n3.1.1.5. The Incident requires immediate processing because the malfunction may cause serious losses.", "id": "very-high", "examples": ["Fire Danger Rating: Limitations or Restrictions on Purchaser Operations: A to C: Normal fire precautionary operations C+ to D (<strong>Very High</strong>) Forest Service may suspend any or all of Purchaser&#x27;s operations.", "<strong>Very High</strong> - Critical deadlines are at risk, and no workaround is available.", "An Incident should be categorized with the priority &quot;<strong>Very High</strong>&quot; if the incident reported has very serious consequences for normal business processes or IT processes related to core business processes, and urgent work cannot be performed.", "All or portions of the Lake Tahoe Vacation Resort are located within a <strong>Very High</strong> Fire Hazard Severity Zone.", "If delivered articles contain SVHC (Substance of <strong>Very High</strong> Concern) substances, the Supplier is obliged to inform the Buyer in writing of this in advance of the conclusion of any individual agreement.", "<strong>Very High</strong> (Emergency) A requirement from a business critical third party or other outside influence such as an airline buyout, purchase of another airline, a new government regulation, or a requirement that cannot be completed in a manual nature without severe negative impact.", "A standard Response Time of 2 Working Hours is applicable for <strong>Very High</strong> Volume products.", "Response Times: Standard of 2 hours for <strong>Very High</strong> Volume (or otherwise agreed with Framework Public Body) <strong>Very High</strong> Volume (VHV) - the minimum speed for mono VHV equipment is over 90 ppm and over 60 ppm for colour equipment.", "Incident Reaction Time for Incident Management Incident Priority <strong>Very High</strong> 20 minutes (7x24) and (i) resolution or (ii) workaround or (iii) action plan within 4hrs for PRD Incident Priority High 2 hours (7x24) for PRD 4 hours [Local Time on Business Days] for NON-PRD Incident Priority Medium 4 hours [Local Time on Business Days] for PRD and NON- PRD Incident Priority Low 1 Business Day for PRD and NON-PRD *Applies if this optional service is purchased in an Order Form.", "Fire Danger Rating: Limitations or Restrictions on Purchaser Operations: A to C Normal fire precautionary operations C+ to D (<strong>Very High</strong>) Forest Service may suspend any or all of Purchaser&#x27;s operations."], "related": [["very-high-radiation-area", "Very high radiation area", "<strong>Very high</strong> radiation area"], ["primary-highway", "Primary highway", "Primary highway"], ["ultra-low-sulfur-diesel-fuel", "Ultra Low Sulfur Diesel Fuel", "Ultra Low Sulfur Diesel Fuel"], ["ordinary-high-water-mark", "Ordinary high-water mark", "Ordinary high-water mark"], ["easily-cleanable", "Easily cleanable", "Easily cleanable"]], "related_snippets": [], "updated": "2025-07-23T06:14:24+00:00"}, "json": true, "cursor": ""}}