Urgent Maintenance Activities definition

Urgent Maintenance Activities means maintenance activities required by applications or systems that cannot, in the Provider’s sole and reasonable discretion, be postponed until the next regular, available or convenient maintenance. This may include but are not limited to restarting applications, rebooting servers, applying patches or fixes, reconfiguring storage allocation, reloading data, and making DNS or firewall changes to close security holes. The Provider is not obliged to but shall use its best effort to serve advance notice in connection with the Urgent Maintenance Activities to the Customer. It is agreed that if it is not possible under such circumstance, the Provider may undertake the Urgent Maintenance Activities without advance notice to the Customers.
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Urgent Maintenance Activities means maintenance activities required by applications or systems that cannot, in the Company’s sole and reasonable discretion, be postponed until the next regular, available or convenient maintenance. This may include but are not limited to restarting applications, rebooting servers, applying patches or fixes, reconfiguring storage allocation, reloading data, and making DNS or firewall changes to close security holes. The Company is not obliged to but shall use its best effort to serve advance notice in connection with the Urgent Maintenance Activities to the Customer. It is agreed that if it is not possible under such circumstance, the Company may undertake the Urgent Maintenance Activities without advance notice to the Customers. Provider support ticketing system” shall mean the customer support emails or support ticketing systems for the Company or its Affiliates. “Severity/Priority Levels” Company will assign the following Severity / Priority levels to a ticket submitted. Phone calls will logged into a ticket and assigned a Severity / Priority accordingly. Priority 1 (P1) - “Urgent/Critical” service request/trouble ticket has a major business impact affecting multiple users and one or more of the following characteristics: • Access to Customer’s network or systems is not available to multiple end-users • Critical Systems are not available to multiple end-users • Normal business operations cannot be conducted. • The incident cannot be circumvented Priority 2 (P2) - “High” service request/trouble ticket has one or more of the following characteristics: • The incident has substantial business impact. • Normal business operations are severely impeded. • The application/system functions, but usability is severely limited for multiple end-users. • The application/system has experienced continual or repeated incidents. Priority 3 (P3) - “Medium” service request/trouble ticket has one or more of the following characteristics: • The incident has limited business impact. • Normal business operations are minimally impeded. • The end-user can run the application but has lost some functionality. • The incident is not continual or repeated. Priority 4 (P4) - “Low” service request/trouble ticket has one or more of the following characteristics: • The incident has no business impact. • Normal business operations are not impeded. • The end-user can run the application. • The request is an end-user inquiry only. • Long term projects or task assignments Priority 5 (P5) -...
Sample 1
Urgent Maintenance Activities means maintenance activities required by applications or systems that cannot, in the Provider’s sole and reasonable discretion, be postponed until the next regular, available or convenient maintenance. This may include but are not limited to restarting applications, rebooting servers, applying patches or fixes, reconfiguring storage allocation, reloading data, and making DNS or firewall changes to close security holes. The Provider is not obliged to but shall use its best effort to serve advance notice in connection with the Urgent Maintenance Activities to the Customer. It is agreed that if it is not possible under such Page 1 of 7 circumstance, the Provider may undertake the Urgent Maintenance Activities without advance notice to the Customers.
Sample 1

Related to Urgent Maintenance Activities

  • Emergency Maintenance means any period of maintenance for which, due to reasons beyond its reasonable control, Sprint Convergence is unable to provide prior notice of.

  • Operation and Maintenance or “O&M” shall mean all activities required to operate, maintain, and monitor the effectiveness of the RA as specified in the SOW or any EPA-approved O&M Plan.

  • Planned Maintenance means any Maintenance BT has planned to do in advance.

  • Extracurricular activities means: a voluntary activity sponsored by the school or local education agency or an organization sanctioned by the local education agency. Extracurricular activities include, but are not limited to, preparation for and involvement in public performances, contests, athletic competitions, demonstrations, displays, and club activities.

  • Maintenance Supervisor (Tradesperson) means an employee who has trade qualifications and has overall responsibility for maintenance at the place of employment and may be required to supervise other maintenance staff.

  • Support and Maintenance Services means the support and maintenance services described in Section 1 of these Support Terms.

  • Maintenance Programme shall have the meaning set forth in Clause 14.3; “Maintenance Period” shall have the meaning set forth in Clause 14.1; “Maintenance Requirements” shall have the meaning set forth in Clause 14.2;

  • Routine maintenance means activities to keep an impervious surface as near as possible to its constructed condition. This includes ordinary maintenance activities, resurfacing paved areas, and exterior building changes or improvements which do not materially increase or concentrate stormwater runoff, or cause additional nonpoint source pollution.

  • Maintenance and Support Services means the services provided by Contractor under Appendix F.

  • Medical Affairs Activities means, with respect to any country or other jurisdiction in the Territory, the coordination of medical information requests and field based medical scientific liaisons with respect to Licensed Compounds or Licensed Products, including activities of medical scientific liaisons and the provision of medical information services with respect to a Licensed Compound or Licensed Product.

  • Extracurricular activity means any optional, noncredit, educational or

  • Serious Medical Condition means all of the following medical conditions:

  • Construction Activities means the disturbance of soils associated with clearing, grading, excavation activities or other construction-related activities.

  • Prosecution and Maintenance means, with regard to a particular Patent, the preparation, filing, prosecution and maintenance of such Patent, as well as re-examinations, reissues and the like with respect to that Patent, together with the conduct of interferences, the defense of oppositions and other similar proceedings with respect to that Patent.

  • Preventive Maintenance means that maintenance, performed on a scheduled basis by the Contractor, which is designed to keep the Equipment in proper operating condition.

  • Maintenance Program means a maintenance program for the Aircraft approved by the Aviation Authority, in conformity with the Maintenance Planning Document.

  • Operation and Maintenance Expenses or ‘O&M expenses' means the expenditure incurred on operation and maintenance of the project, or part thereof, and includes the expenditure on manpower, repairs, spares, consumables, insurance and overheads;

  • Maintenance area means any geographic region of the United States previously designated nonattainment pursuant to the CAA Amendments of 1990 and subsequently redesignated to attainment subject to the requirement to develop a maintenance plan under §175A of the CAA, as amended.

  • Maintenance Services means SAP’s then-current maintenance and/or support services offered under and described in detail in the applicable SAP PartnerEdge Model.

  • Urgent medical condition means a condition that satisfies either of the following:

  • Retail Service and Maintenance Sector Means the service and maintenance of retail facilities which includes financial institutions, retail businesses, schools and hospitals but does not include commercial premises as defined.

  • Operations and maintenance means a project delivery method in which the District enters into a single contract for the routine operation, routine repair, and routine maintenance of an infrastructure facility.

  • Licensed site remediation professional means an individual who is licensed by the Site Remediation Professional Licensing Board pursuant to section 7 of P.L.2009, c.60 (C.58:10C-7) or the department pursuant to section 12 of P.L.2009, c.60 (C.58:10C-12).

  • investment services and activities means any of the services and activities listed in Section A of Annex I relating to any of the instruments listed in Section C of Annex I;

  • Construction Phase Services means the coordination, implementation and execution of the Work required by this Agreement, which are further defined in Article 8.