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The Uptime Percentage for User Interface shall be measured based on the industry standard monitoring tools Qubit uses.", "hash": "7e073e0c6d25eff8fabdb325fee6502d", "id": 4}, {"samples": [{"hash": "lLtOJw2wTj9", "uri": "/contracts/lLtOJw2wTj9#unavailability", "label": "Master Service Agreement", "score": 34.0172691345, "published": true}, {"hash": "1IgOwRksUyP", "uri": "/contracts/1IgOwRksUyP#unavailability", "label": "Master Service Agreement", "score": 33.9039497375, "published": true}, {"hash": "bg2fG1gIB4i", "uri": "/contracts/bg2fG1gIB4i#unavailability", "label": "Master Service Agreement", "score": 33.8989219666, "published": true}], "snippet_links": [{"key": "received-by-agency", "type": "definition", "offset": [59, 77]}, {"key": "the-period", "type": "clause", "offset": [285, 295]}, {"key": "uptime-percentage", "type": "definition", "offset": [360, 377]}, {"key": "based-on", "type": "definition", "offset": [395, 403]}, {"key": "monitoring-tools", "type": "definition", "offset": [426, 442]}], "size": 10, "snippet": "mean that, in any 1-minute period, all connection requests received by Agency failed to process (each a \u201cFailed Connection\u201d); provided, however, that no Failed Connection will be counted as a part of more than one such 1-minute period (i.e. a Failed Connection will not be counted for the period 12:00:00-12:00:59 and the period 12:00:30-12:01:29). 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"offset": [84, 94]}], "size": 9, "snippet": "means the loss of access to and inability to reboot the Object Storage Container of the Client, for more than three (3) consecutive minutes from the moment an incident ticket has been opened by the", "hash": "f7fd71058765f219d0ee8933fd56188c", "id": 7}, {"samples": [{"hash": "750xhtnwglT", "uri": "/contracts/750xhtnwglT#unavailability", "label": "Posting Agreement (Med-X, Inc.)", "score": 30.3880901337, "published": true}, {"hash": "1HajBkzgNBq", "uri": "/contracts/1HajBkzgNBq#unavailability", "label": "Posting Agreement (Apex Farms Corp.)", "score": 30.3689250946, "published": true}, {"hash": "7ZFAzpkyOao", "uri": "/contracts/7ZFAzpkyOao#unavailability", "label": "Posting Agreement (NDN Bv Inc)", "score": 30.1170425415, "published": true}], "snippet_links": [{"key": "your-use-of-the-platform", "type": "clause", "offset": [46, 70]}, {"key": "access-to-the-platform", "type": "clause", "offset": [82, 104]}], "size": 8, "snippet": "means each full increment of 5 minutes during your use of the Platform where your access to the Platform has no functionality.", "hash": "99447f4c16865ddfea5687c04ebcc0c6", "id": 8}, {"samples": [{"hash": "dJz3KjKZ6d1", "uri": "/contracts/dJz3KjKZ6d1#unavailability", "label": "Capacity Reservation and Transit Services Agreement", "score": 32.3252944946, "published": true}, {"hash": "iMvqcLDpZXd", "uri": "/contracts/iMvqcLDpZXd#unavailability", "label": "Capacity Reservation and Transit Services Agreement", "score": 32.2697525024, "published": true}, {"hash": "BNmbOg6w3r", "uri": "/contracts/BNmbOg6w3r#unavailability", "label": "Capacity Reservation and Transit Services Agreement", "score": 31.1812858582, "published": true}], "snippet_links": [], "size": 8, "snippet": "has the meaning given to it in GC 10.2(i).", "hash": "027036d1dca93ac15d06f18994698200", "id": 9}, {"samples": [{"hash": "ff9ReDRs6Oo", "uri": 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The loss of connectivity is recorded by OVHcloud via the implementation of ARP (Address Resolution Protocol) ping monitoring requests. The downtime is calculated by OVHcloud from the moment the incident ticket is opened. If OVHcloud is unable to perform the aforementioned technical monitoring operations to check the availability of the Services due to certain configurations operated by the Client on their Instances, the availability commitments set out above will not apply.", "hash": "b4575d8b7acf03c51a92b1a558042d19", "id": 10}], "next_curs": "ClsSVWoVc35sYXdpbnNpZGVyY29udHJhY3RzcjcLEhpEZWZpbml0aW9uU25pcHBldEdyb3VwX3Y1NiIXdW5hdmFpbGFiaWxpdHkjMDAwMDAwMGEMogECZW4YACAA", "definition": {"title": "Unavailability", "size": 397, "snippet": "(or \u201cUnavailable\u201d) the Flexibility Services, in accordance with the Service Requirements, are not Available to be delivered to the Company; \u201cUtilisation Instruction\u201d an instruction by the Company to the Provider to deliver Flexibility Services;", "id": "unavailability", "examples": ["If a major or minor release requires Maintenance that Coinbase expects to result in <strong>Unavailability</strong>, Coinbase will perform such Maintenance as specified in Section 1 of this SLA.", "Service Credits are calculated as a percentage of the total charges paid by Customer (excluding any payments under the Order Schedule) for the Monthly Billing Cycle in which the <strong>Unavailability</strong> occurred.", "During any Benchmark <strong>Unavailability</strong> Period or at any time that a tenor for the then-current Benchmark is not an Available Tenor, the component of the Base Rate based upon the then-current Benchmark or \u200b such tenor for such Benchmark, as applicable, will not be used in any determination of the Base Rate.", "During any Benchmark <strong>Unavailability</strong> Period or at any time that a tenor for the then-current Benchmark is not an Available Tenor, the component of Alternate Base Rate based upon the then-current Benchmark or such tenor for such Benchmark, as applicable, will not be used in any determination of Alternate Base Rate.", "For illustrative purposes only, a Monthly Uptime Percentage of 99.0% would mean that Customer should experience no more than 7.2 hours per month of <strong>Unavailability</strong>.", "Upon the Borrower\u2019s receipt of notice of the commencement of a Benchmark <strong>Unavailability</strong> Period, the Borrower may revoke any request for a Term SOFR Borrowing of, conversion to or continuation of Term SOFR Loans to be made, converted or continued during any Benchmark <strong>Unavailability</strong> Period and, failing that, the Borrower will be deemed to have converted any such request into a request for a Borrowing of or conversion to ABR Loans."], "related": [["shortage", "Shortage", "Shortage"], ["malfunction", "Malfunction", "Malfunction"], ["act-of-god", "Act of God", "Act of God"], ["emergency-expulsion", "Emergency expulsion", "Emergency expulsion"], ["degradation", "Degradation", "Degradation"]], "related_snippets": [], "updated": "2025-09-28T05:30:06+00:00"}, "json": true, "cursor": ""}}