Center Management definition
Center Management and BUYER's "Account Management" resolve daily Operational Issues. These issues would include but are not limited to: call volume forecasts, enhancement training, performance improvements, staffing and schedules. The BUYER Systems Administrator and the BUYER's Technical Operations Manager will resolve daily Technology issues. These issues would include but are not limited to the ACD, agent workstations, network and IVR configurations, etc. If immediate agreement is not reached and should the nature of the problem have an immediate impact on the BUYER, the BUYER's customers or pose a substantial financial loss, immediate remedial action will be taken by the Level I management to alleviate the problem. The intent is to minimize any negative effect on the BUYER and customers and/or to reduce any substantial financial loss. Concurrently, the issue will be referred to ▇▇▇▇▇ ▇▇ for eventual resolution. The guiding principle should be to prevent any disagreement from affecting the delivery of services to the BUYER and their customers.
Center Management has a zero tolerance policy regarding illegal drugs. 6. Violations of smoking, alcohol and/or drug policies will require Renter and guests to