Definition of Technical Support Initial Response Time

  1. Technical Support Initial Response Time means the period that starts when Bank of America or member of Technical Support Staff opens a Service Request (as defined by the assignment of a unique Service Request ID number).

Definition of Technical Support Initial Response Time in General Services Agreement

Technical Support Initial Response Time means the period that starts when Bank of America or member of Technical Support Staff opens a Service Request (as defined by the assignment of a unique Service Request ID number).