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and (b) customers who do not have a Red Hat <strong>Technical Account Manager</strong>.", "Axon will invoice for Axon <strong>Technical Account Manager</strong> (&quot;TAM&quot;) services, as outlined in the Quote, when the TAM commences work on-site at Customer.", "RSA shall provide a <strong>Technical Account Manager</strong> (\u201cTAM\u201d) who shall act as the Customer\u2019s designated point of contact within RSA for technical account management and escalation of Service Requests.", "Axon will invoice for Axon <strong>Technical Account Manager</strong> (&quot;TAM&quot;) services, as outlined in the Quote, when the TAM commences work on-site at Agency.", "Por exemplo, o Self-support est\u00e1 dispon\u00edvel apenas para (a) Sistemas sem Complementos (exceto Gerenciamento Inteligente); e (b) clientes que n\u00e3o tenham um <strong>Technical Account Manager</strong> da Red Hat.", "Customers who have selected and paid for Premium Support Services are eligible to purchase full time equivalent (\u201cFTE\u201d) service time allocation from an Azul <strong>Technical Account Manager</strong> (\u201cTAM\u201d).", "This Schedule 9 describes the <strong>Technical Account Manager</strong> (\u201cTAM\u201d) services that may be purchased by Licensee.", "We will provide <strong>Technical Account Manager</strong> (TAM) and training services purchased in an Order in accordance with the descriptions and conditions for those services set forth in the Order and the accompanying service descriptions or datasheets (\u201cAncillary Services\u201d).", "Catego ry Incident Types Owner High Infrastructure Malfunction or downtime Engineering Mediu m Complaints &amp; 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