TA/CSR definition
TA/CSR means a WTP travel agent or customer service representative. (b) "CRS" means a commercial computer reservation service, such as Worldspan, Sabre, or Apollo/Galileo. (c) "NP" means a non participating CRS airline, hotel, or car rental company. (d) "Event" means any activity where WTP receives compensation from MS due to back office processing and/or TA/CSR time. (e) "Event Class" means a group of one or more Events that incur similar back office processing costs. (f) "Event Cost" means a back office processing cost for an Event. (g) "TA/CSR Cost" means a back office cost for the number of minutes of TA/CSR time necessary for any Event. (h) "Management Fee" means an additional compensation payable at [*] of the Event Costs and TA/CSR Costs. This Management Fee is already included in the amounts listed in the Retail Event Matrix set forth in Attachment 1. (i) "Event Class Fee" means the Event Costs plus the applicable Management Fee for an Event Class. (j) "TA/CSR Fee" means the TA/CSR Costs plus the applicable Management Fee. (k) "Retail Event Fee" means the total compensation payable per Event, which includes the Event Costs, TA/CSR Costs and the Management Fee. (l) "Event Class A" means Events for Air Tickets, PNR rejected, and Traditional TA events (manual bookings made with CRS participating suppliers). (m) "Event Class B" means Events for airline: lost tickets, exchange tickets, void tickets, refund tickets, and debit memos. (n) "Event Class C" means Events for hotel and/or car reservations that require documentation. (o) "Event Class D" means an Event for a manual booking made for a NP travel agent airline ticket. (p) "Event Class E" means an Event for a manual booking made for a NP hotel or car company, a NP Etix air ticket, or a NP ticket-less air booking. (q) "Event Class F" means an Event for travel supplier commission collection. (r) "Event Class G" means an Event for quality control of a hotel or car reservation. (s) "Event Class H" means an Event for the handling and responding of customer service email inquiries through email. [*] The redacted portion, indicated by this symbol, is the subject of a confidential treatment request.
TA/CSR means a WTP travel agent or customer service representative.
Examples of TA/CSR in a sentence
For each such specified Event, the Retail Event Fees shall be as indicated irrespective of actual back office processing costs or TA/CSR minutes for any such event.