{"component": "definition", "props": {"groups": [{"size": 39, "snippet": "is calculated and defined as follows: ( Total Minutes in the Month\u2212Excluded Downtime \u2212 Downtime ) \u2217 100 Total Minutes in the Month\u2212Excluded Downtime", "snippet_links": [{"key": "total-minutes", "type": "definition", "offset": [40, 53]}], "samples": [{"hash": "4UewhPzLHeh", "uri": "/contracts/4UewhPzLHeh#system-availability-percentage", "label": "Order Form", "score": 33.3373146057, "published": true}, {"hash": "U24KJwl2ii", "uri": "/contracts/U24KJwl2ii#system-availability-percentage", "label": "General Terms and Conditions for Cloud Services", "score": 33.0174484253, "published": true}, {"hash": "9pvu2Ssbh3W", "uri": "/contracts/9pvu2Ssbh3W#system-availability-percentage", "label": "Service Level Agreement", "score": 30.5133686066, "published": true}], "hash": "a0a6e751dd029d689950cb8a7da15720", "id": 1}, {"size": 16, "snippet": "for each System is calculated and defined as follows: 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"eGQuLIH55K7", "uri": "/contracts/eGQuLIH55K7#system-availability-percentage", "label": "Service Level Agreement", "score": 33.6055793762, "published": true}], "hash": "998ff9f10fe52d0894e1a0500da58c08", "id": 2}, {"size": 11, "snippet": "for each System is calculated and defined as follows:", "snippet_links": [], "samples": [{"hash": "jJE6oYDFqEV", "uri": "/contracts/jJE6oYDFqEV#system-availability-percentage", "label": "Service Level Agreement", "score": 34.2877349854, "published": true}, {"hash": "iIcyADyRxVH", "uri": "/contracts/iIcyADyRxVH#system-availability-percentage", "label": "Service Level Agreement", "score": 33.6055793762, "published": true}, {"hash": "jy3O7EwC1oT", "uri": "/contracts/jy3O7EwC1oT#system-availability-percentage", "label": "Service Level Agreement", "score": 33.1648597717, "published": true}], "hash": "56de56905403522c10a949fed24dcba8", "id": 3}, {"size": 2, "snippet": "means the average percentage of total time during which the Production Environment is 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107]}], "samples": [{"hash": "8TsMzqBsnKQ", "uri": "/contracts/8TsMzqBsnKQ#system-availability-percentage", "label": "Contract", "score": 35.9238319397, "published": true}], "hash": "9f177679f017820c68278972feadf0d2", "id": 6}, {"size": 1, "snippet": "means the availability as defined under 4.2 assuming the availability of the cloud computing platform being used to host the FLOW Artwork Approval Service.", "snippet_links": [{"key": "availability-of", "type": "clause", "offset": [57, 72]}, {"key": "cloud-computing", "type": "definition", "offset": [77, 92]}, {"key": "to-host", "type": "definition", "offset": [113, 120]}], "samples": [{"hash": "duXNbQeDZQL", "uri": "/contracts/duXNbQeDZQL#system-availability-percentage", "label": "Service Level Agreement", "score": 26.0800819397, "published": true}], "hash": "bd921e003bfddcea24c57beaeab894f3", "id": 7}, {"size": 1, "snippet": "is calculated by subtracting from 100% the percentage of minutes during the month in which the Hosting Services were Unavailable to You. System Availability Percentage measurements exclude downtime resulting directly or indirectly from any Hosting Services Exclusion (defined below). \u201cScheduled Downtime\u201d equals the aggregate total of all minutes of planned and scheduled maintenance performed during the month to perform any necessary hardware, operating system, network, database, application software maintenance, repair, upgrades, and updates. Northwoods will work with You to determine and use commercially reasonable efforts to schedule any such downtime after regular business hours, during times that minimize the disruption to operations. The amount of Scheduled Downtime may vary from month to month depending on the level of change to the system. \u201cUnavailable\u201d and \u201cUnavailability\u201d mean all of your running instances have no external connectivity. Service Credits Service credits are calculated as a percentage of the total charges paid by You annually for the Hosting Services, divided by twelve", "snippet_links": [{"key": "the-percentage", "type": "definition", "offset": [39, 53]}, {"key": "hosting-services", "type": "definition", "offset": [95, 111]}, {"key": "directly-or-indirectly", "type": "clause", "offset": [208, 230]}, {"key": "scheduled-downtime", "type": "definition", "offset": [285, 303]}, {"key": "scheduled-maintenance", "type": "definition", "offset": [362, 383]}, {"key": "operating-system", "type": "definition", "offset": [446, 462]}, {"key": "software-maintenance", "type": "clause", "offset": [495, 515]}, {"key": "will-work", "type": "clause", "offset": [559, 568]}, {"key": "to-determine", "type": "clause", "offset": [578, 590]}, {"key": "use-commercially-reasonable-efforts", "type": "clause", "offset": [595, 630]}, {"key": "regular-business-hours", "type": "definition", "offset": [667, 689]}, {"key": "month-to-month", "type": "definition", "offset": [795, 809]}, {"key": "depending-on-the", "type": "clause", "offset": [810, 826]}, {"key": "change-to", "type": "clause", "offset": [836, 845]}, {"key": "the-system", "type": "definition", "offset": [846, 856]}, {"key": "external-connectivity", "type": "definition", "offset": [936, 957]}, {"key": "service-credits", "type": "clause", "offset": [959, 974]}, {"key": "a-percentage", "type": "definition", "offset": [1009, 1021]}, {"key": "total-charges", "type": "definition", "offset": [1029, 1042]}, {"key": "divided-by", "type": "clause", "offset": [1090, 1100]}], "samples": [{"hash": "9QURKCYyPWI", "uri": "/contracts/9QURKCYyPWI#system-availability-percentage", "label": "Software as a Service Agreement", "score": 35.033531189, "published": true}], "hash": "478d6ad6791c7a242d12f67c5f6704c1", "id": 8}, {"size": 1, "snippet": "means the time that the Contractor\u2019s system applications (Participant and employer portals, Reports Portals, IVR, etc.) are available to the Participant divided by the time the Contractor\u2019s system applications are to be available to the Participant. This Performance Metric assumes seven days a week, 24 hours per day of availability. The Parties shall agree to any downtime related to a major system release or scheduled system maintenance downtime in advance, and any mutually agreed upon downtime associated with the release or maintenance will be excluded from the computation of this metric. An application is considered not available to the Participant if any function, module or section of any of the Contractor\u2019s applications mentioned above are not available. Standard: Greater than or equal to ninety-nine and one-half percent (>99.5%) Frequency: Monthly", "snippet_links": [{"key": "available-to", "type": "definition", "offset": [124, 136]}, {"key": "the-participant", "type": "clause", "offset": [137, 152]}, {"key": "divided-by", "type": "clause", "offset": [153, 163]}, {"key": "performance-metric", "type": "definition", "offset": [255, 273]}, {"key": "a-week", "type": "definition", "offset": [293, 299]}, {"key": "day-of", "type": "clause", "offset": [314, 320]}, {"key": "the-parties-shall", "type": "clause", "offset": [335, 352]}, {"key": "agree-to", "type": "clause", "offset": [353, 361]}, {"key": "related-to", "type": "definition", "offset": [375, 385]}, {"key": "system-release", "type": "definition", "offset": [394, 408]}, {"key": "maintenance-downtime", "type": "clause", "offset": [429, 449]}, {"key": "in-advance", "type": "clause", "offset": [450, 460]}, {"key": "mutually-agreed", "type": "clause", "offset": [470, 485]}, {"key": "associated-with", "type": "definition", "offset": [500, 515]}, {"key": "the-release", "type": "clause", "offset": [516, 527]}, {"key": "computation-of", "type": "clause", "offset": [569, 583]}, {"key": "not-available", "type": "clause", "offset": [626, 639]}, {"key": "of-the-contractor", "type": "clause", "offset": [701, 718]}, {"key": "equal-to", "type": "definition", "offset": [795, 803]}], "samples": [{"hash": "aPL4hvFL7zM", "uri": "/contracts/aPL4hvFL7zM#system-availability-percentage", "label": "Health Reimbursement Account Administrative Services Contract", "score": 27.5570106506, "published": true}], "hash": "66f274a4fb2b9292429c2a50b1dcd7a8", "id": 9}, {"size": 1, "snippet": "means the availability percentage of the MyCLOUDFLOW Service (uptime) assuming the availability of the cloud computing platform being used to host the MyCLOUDFLOW Service.", "snippet_links": [{"key": "availability-percentage", "type": "definition", "offset": [10, 33]}, {"key": "availability-of", "type": "clause", "offset": [83, 98]}, {"key": "cloud-computing", "type": "definition", "offset": [103, 118]}, {"key": "to-host", "type": "definition", "offset": [139, 146]}], "samples": [{"hash": "4bxOLuwF6Zj", "uri": "/contracts/4bxOLuwF6Zj#system-availability-percentage", "label": "Service Level Agreement", "score": 33.6848335266, "published": true}], "hash": "73b2a2c342348de9396c5fbc561f5a00", "id": 10}], "next_curs": "CmsSZWoVc35sYXdpbnNpZGVyY29udHJhY3RzckcLEhpEZWZpbml0aW9uU25pcHBldEdyb3VwX3Y1NiInc3lzdGVtLWF2YWlsYWJpbGl0eS1wZXJjZW50YWdlIzAwMDAwMDBhDKIBAmVuGAAgAA==", "definition": {"title": "System Availability Percentage", "size": 78, "snippet": "is calculated and defined as follows: ( Total Minutes in the Month\u2212Excluded Downtime \u2212 Downtime ) \u2217 100 Total Minutes in the Month\u2212Excluded Downtime", "id": "system-availability-percentage", "examples": ["Northwoods will use commercially reasonable efforts to make its Hosting Services available with a monthly <strong>System Availability Percentage</strong> (defined below) of at least 99.9% (\u201cService Commitment\u201d).", "If Contractor&#x27;s performance falls below the minimum level of performance for the same Performance Metric set forth in this Contract for three or more consecutive months (for the monthly metrics), the Contractor shall issue a performance credit of $15,000 against the Department&#x27;s next monthly invoice, except for 14 (<strong>System Availability Percentage</strong>), and Performance Metric 15 (Security Incident or Breach Notification Timeliness) whereby the performance credit shall be $30,000.", "<strong>System Availability percentage</strong> is calculated as follows: <strong>System Availability Percentage</strong> = ((Total Minutes in the Month \u2013 Downtime) / Total Minutes in the Month)*100.", "If the <strong>System Availability Percentage</strong> of such request is confirmed by Northwoods and is less than the Service Commitment, then Northwoods will issue the service credit to You and will apply such credit against your next annual invoice for Hosting Services.", "The <strong>System Availability Percentage</strong> shall be calculated as follows: <strong>System Availability Percentage</strong> = ( )*100 HYBRID shall calculate any unplanned Downtime using HYBRID\u2019s system logs and report this to the Technical Contact on a weekly basis via email.", "<strong>System Availability Percentage</strong> measurements exclude downtime resulting directly or indirectly from any Hosting Services Exclusion (defined below).", "<strong>System Availability Percentage</strong> The availability percentage for each system is calculated and defined as follows: {(total minutes of a month - downtime) / (total minutes of the month)} \u2217100.", "HYBRID strives to provide a <strong>System Availability Percentage</strong> of 99,5% with respect to the HYBRID Saas Service during each calendar month of the Term.", "<strong>System Availability Percentage</strong> is measured as per the explanation in point 1.16.", "If availability is impacted by factors others than those used in our <strong>System Availability Percentage</strong> calculation, then we may issue a service credit considering such factors at our discretion."], "related": [["borrowing-base-utilization-percentage", "Borrowing Base Utilization Percentage", "Borrowing Base Utilization Percentage"], ["undrawn-availability", "Undrawn Availability", "Undrawn Availability"], ["maximum-availability", "Maximum Availability", "Maximum Availability"], ["revolving-availability", "Revolving Availability", "Revolving Availability"], ["revolving-availability-period", "Revolving Availability Period", "Revolving Availability Period"]], "related_snippets": [], "updated": "2025-07-24T04:27:51+00:00"}, "json": true, "cursor": ""}}