Support Time definition

Support Time means 8am to 5pm CET Monday to Friday excluding bank holidays in Sweden.
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Support Time means the time spent assisting the Customer with issues related to the Software outside the scope of the Proposal, or following project sign-off. It includes administration time related to the issue, including but not limited to the time taken to log and process details of support tickets which should be utilised in the first instance of any support required, alongside any telephone calls to further support queries;
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Support Time for WordPress website Services means the time spent assisting the Customer with issues related to the Software outside the scope of the Proposal, or following project sign-off. It includes administration time related to the issue, including but not limited to the time taken to log details of telephone calls;
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Examples of Support Time in a sentence

  • Students must attend Support Time at least once weekly until HOP Success Skills are demonstrated and HOP Coordinator approves, and/or as defined on a HOP Progress Plan.

  • These plans will require increased student-HOP staff contact, increased HOP Support Time, and more student-parent-HOP staff conferences.

  • HOP Support Time: Being an online learner requires new skills and habits.

  • C onferring and Family Support Time Educators are expected to make themselves available to confer with families during conferring and family support time.

  • At its discretion, HEARTLAND may provide CUSTOMER with Help Desk support during times other than the Support Time and/or beyond the maximum number of monthly and/or annual Support Incident limits (if applicable) at HEARTLAND's then standard rates.

  • The actual quantum of Clinical Support Time allocated to an individual Doctor is to be agreed locally between the Doctor and the Health Service having regard to this clause.

  • Priority - Defines the priority for handling an Incident based on Kyos' estimate of the Impact and Urgency according to the following indicative matrix: Support Time - The maximum time between the opening of an Incident ticket and the handling of the Incident by our support team during business hours, depending on the Incident Priority.

  • Use of Tiered Support Time The 90 minutes will be broken up into three 30 minute sections that match the instructional periods for the day.

  • Technical/Engineer ing Review Support Time for coordination with the Authority and its representatives.

  • Provided RG&E executes IBM SOWs for Year 2000 services, and provided further that the aggregate value of such SOWs is, at a minimum, of $10 million dollars, then IBM agrees that for each partition, it will ▇▇▇▇ RG&E 95% of the billable charges for each such partition and that the remaining 5% will not be due until the expiration of the applicable Support Time Period, for such partition.


More Definitions of Support Time

Support Time means the sum total of the hours or fractions of hours one or more persons affiliated with Twocanoes spend in providing Support Services to a Customer under this Agreement.
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Related to Support Time

  • Part-time means regularly working less than the number of full time hours set by the Employer as a regular work day for Employees in an Eligible Class of Employees in the Policy.

  • flight time means, for aeroplanes and touring motor gliders, the time between an aircraft first moving from its parking place for the purpose of taking off until it comes to rest on the designated parking position and all engines or propellers are shut down;

  • Measurement Time means 12:01 a.m. Eastern Time on the Closing Date.

  • Support Hours means between 8:30am and 5pm during Monday to Friday excluding standard UK Bank Holidays.

  • Payment Time means the time when a Stock Retainer is payable to a Participant pursuant to Paragraph 5 hereof (without regard to the effect of any Deferral Election).