Support Query definition

Support Query means your query for Technical Support via online form, e-mail or support phone line, filed by your Support Contacts or end users. 7 “Escalation support” shall mean your eligibility to escalate Critical Defects with our 24/7 global escalation support which use might be charged without prior notice at 200% of our standard rates if your support escalation reasonably proves unjustified.
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Support Query means your query for Technical Support.
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Support Query means a written query or enquiry received from the Customer via email during the Support Hours.
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Examples of Support Query in a sentence

  • If no solution can be provided with our first response then we will inform you about the estimated resolution time for your Support Query.

  • We will use reasonable efforts to qualify if your Support Query is eligible for Technical Support and if warranted Support Response Times apply.

  • If your Support Query is not eligible for Technical Support then we might use reasonable efforts at our sole discretion for providing you further assistance directly or via referring you to our partners, if possible.

Related to Support Query

  • Supported Web Browser means the current release from time to time of Microsoft Edge, Mozilla Firefox, Google Chrome or Apple Safari, or any other web browser that the Provider agrees in writing shall be supported;

  • Query means a message that represents a request to a Database for information.

  • IVR means Interactive Voice Response system;

  • Open Wireless Network means any network or segment of a network that is not designated by the State of New Hampshire’s Department of Information Technology or delegate as a protected network (designed, tested, and approved, by means of the State, to transmit) will be considered an open network and not adequately secure for the transmission of unencrypted PI, PFI, PHI or confidential DHHS data.

  • Software Upgrade means a release of Software, in object code form, or firmware, which adds new functionality and feature enhancements to the Software or Equipment. Kodak software releases that are designated as Software Upgrade will be identified A.B.x where the A &B designates the release as a Software Upgrade.